Elemental Partners LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: How does this present both parties with an equitable resolution? If you made a purchase and your vendor asked for a 6X price increase would you agree? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We understand your disappointmentEveryone would like a beautiful fan worth more than $for a mere $but this price just cannot be honoredIt was an honest error which we corrected immediately then called and offered the fans at our cost to the few customers attempting to order the
fansWe would not have made any money at the price we offered you (in fact would have lost a little on the last offer) so we believe we have acted well within reason in this caseOne fan you ordered costs $and the other costs $which means paying $for each would be a discount of $1,which nobody can reasonably expect or force another to take that loss to the grossly unfair benefit of the other partyBoth fans were in a small group that had a system error when updating pricingWe acted in the best interest possible for the few customers attempting the orders by offering the fans just at our cost and some other customers, knowing this was still a great deal, obligedAgain, we know this is disappointing and if the difference was not so great we would have no trouble shipping the orderWe were able to void the charge for your order so it never even completely processedYou shouldn't even see the charge reflected on your accountThank you for your interest in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Mark,First of all, the person who signed the delivery papers wasn't able to lift any of the boxes, so she couldn't take a look inside them at allDuring that time the builder was on vacation and I wasn't able to take a look myselfI had no knowledge of conversation between the delivery company and the recipient.I reached out to the delivery company myself, and they told me they have no pending fright claim under the delivery number provided by HomePerfect.I you say "You have had this product for over two weeks and had initially requested a return because you ordered the incorrect size." please check your record, the description and the item number didn't fit - I accidentally didn't update the correct item number after I change the productSo, I sent this to you PShower 63" tray ***Every good retailer would have ask before they order the item, but notHowever, after I saw my mistake I ask for re-sending it to you, but your high restocking fee wasn't worth it, and I decided I can use it somewhere elseI'm just asking if there is any way to share that loss of $800, but I learned pretty quick, you are not willing to do soAlso, to cancel the 2nd order shows what you really think about customer which has problems.I'm done with itI'm done with you.Have a good day
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Hello ***,We have documented, recorded communication where you and your builder were advised on more than one occasion to fully inspect the material at the time of delivery and refuse if there is any damageAny hidden freight damage (which is not a shattered shower pan) can be reported within
two business daysUpon your notification over two weeks after the material has been in your possession, I advised we would file a freight claim against the carrier in good faith but could not confirm or guarantee a positive outcomeThe claim is pending, and it was filed yesterday 10/**, which was the date you reported the damage to the productThe freight carrier does not arrive without prior coordination and scheduling of this delivery dateThey do this to ensure someone that is responsible for the material can sign for and inspect itYou have had this product for over two weeks and had initially requested a return because you ordered the incorrect sizeNow, after two weeks in your possession, the material is damagedPlease understand we are going above and beyond in good faith in filing a damage claim on your behalfYou or your representative signed for the material accepting it all in good condition on 10/*/2017. - Mark

Revdex.com:
I have reviewed the product I purchased BUT STILL NO response has been made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello ***,Again, this is not accurateYou were quoted both sizing and model numbers during every email communication and on the order confirmation that Christy placed for youThe product was clearly and correctly labeled at all timesJohn L***, your builder, signed for and accepted the materialHe was well able to inspect at the time of delivery, but opted not to do soThe freight carrier has denied the claim due to the material begin signed for in clear and good condition and your taking over two weeks to report any issueSee attached for the signed proof of delivery with John L***'s name and signature and for the denial of the claimWe are sorry but we cannot shoulder the cost of replacement and due to your fabrications in your Revdex.com complaint, we decided to terminate the working relationship.Warm Regards, -Mark

The original order in question is a very old order and the last notes I show are from August of We will be happy to acquire whatever parts you need to get the fireplace working correctly and would certainly entertain the idea of compensating you for your lossesCan you please send a rundown
of this situation to ***? I will contact the supplier to discuss it then call you to work it outYour original salesperson has not been with the company for nearly a year nowSorry if you have been unable to contact anyoneOur service department is at ###-###-#### option I look forward to hearing from you and working this outThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Granite sinks are fragile items and we're proud to have a greater than 92% success rate shipping them for over 8 years. The policy of reporting shipping damage within two days of delivery is clear on the order entry page and in the customer care section of our website. This sink was delivered on...

7/** and damage reported 8/**. This is 6 weeks after the delivery was made which is far outside the time frame that allows us to simply replace the sink. The sink is $340 and a replacement was offered to you at $275. We were willing to cover the replacement shipping for you as a courtesy as well. This offer still stands but please be aware that typically at 6 weeks there will be little or nothing we can do. A cracked sink is not a defect. This is clearly damage from mishandling and it's too late to file a claim with the carrier to cover this if they are the ones that mishandled the sink. Sorry for this situation but without a way to file a damage claim there is simply no way to send a free replacement. I must point out that you called my employee a liar and stated he doesn't not know how to read. This is not acceptable behavior and my employees do not deserve such abuse for simply following policy. Please proceed with your replacement in a respectable manner the same as our employees are required to treat you with. The email containing these statements is attached along with a copy of our company policy for the Revdex.com's review.

[redacted] has been instructed to issue the points for your orders placed. When you're working with a salesperson please do keep in mind that many times they are offering pricing that cannot be combined with other discounts. We do not wish to place too many complicated disclaimers all over the site for...

simplicity sake. The salespeople have been instructed to inform their customers that by agreeing to extra discounts while placing orders with them you agree to forfeit further discounts or extra promotional credits. We are a small business and we try to do everything possible to give our customers the best pricing and service available. We ask for your understanding that generally, in any retail environment, discounts are not typically able to be combined and compounded on top of each other. We are giving you the $120 in this situation because [redacted] didn't specify this to you. Sorry for the trouble. We hope you enjoy all of your wonderful merchandise!

This sink was delivered and presumed to be in good condition according to your [redacted] tracking information on September [redacted] this year. Damage was not reported until November [redacted] this year. This is more then two months that a sink presumed to be in good condition was in your possession and with Home...

Perfect having no control or influence as to how the sink was handled. If the sink was damaged by the carrier, [redacted], we have to report the damage within two days of delivery so the responsible party can cover the cost of the replacement. We make this policy to report damage within two days clear in both our checkout page and in our customer care section. It is very important that customers do their due diligence to inspect and immediately report damage on large, heavy, and fragile items, naturally. We have offered to cover some of the cost of a replacement for you even though at this point we would not be expected to do so. We do want to help you as much as we can but we cannot simply buy you a new sink. The sink is not defective. There have been no manufacturer reports of defect issues with this sink. A cracked sink of the type you purchased is from mishandling. The sink lists for $795.00, we charge $397.99, and we are offering a replacement at just $270 because we do want to help. We will also cover shipping for the replacement and the cracked sink can be disposed of by breaking it up. The supplier would reject a cracked sink return. Let us know if we can get the replacement sent. Thank you for this opportunity to better explain the circumstances.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
How does this present both parties with an equitable resolution?  If you made a purchase and your vendor asked for a 6X price increase would you agree?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We'll be happy to sell the two fans you ordered for $900 just for you. That is the lowest price point possible for these fans. We will be happy to explore similar options in the price range of your original order. Email or call [redacted] and he is excellent at finding the best thing possible in the price range you need.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
While I now understand that you mispriced your items, my intent in placing an order with your store was not to compel you to take a loss; it was to fulfill a need for 3 ceiling fans.  I only found 2 fans on your site that looked attractive for my intended pricepoint.  I relied upon your company, as an expert in its field, to properly display and price its merchandise for sale so that as a consumer I could make informed purchase decisions. At the very time you contacted me to inform me of the pricing error, the same pricing still persisted on your site. For an organization with a national, and perhaps even international client base, I don't think a policy of unilaterally canceling orders is good for consumers and it's not consistent with what other retailers would do in a similar situation.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.