Elements at Stonebridge

We moved out of the apartment at the end of March of this yearWe had the unit professionally cleaned and vacuumed we left everything spotlessThere was no issue about or move at allWe returned all the keys including the extra key that we paid for for my son when he stayed with usWe were told that the $** that we paid for the extra key will be refunded and given back once we return the keyIt took a few months before we were able to get our deposit and final account check however the $** for the extra key wasn't given so we contacted them and followed up on it.The first time we talked to Michaela about it ( the assistant manager ) she asked us to send her an email to remind her of it, both me and my wife emailed herShe said she received my email but not my wife'sShe told us she will forward it and she would let us know when we can get the checkSince then every week my wife was calling to follow up and every time she's able to talk to her, she asked my wife to email her ab