Elements, LLC

Orange Van lines originally quoted cub Ft, over the phone, I knew some diff in the endI asked what my cubic ftwas when a worker said there was more room in the first truckThe foreman said, don’t say anythingWhen done he didn’t allow me to see inside the truck! He gave me paperwork to sign, which said my things were Final price from$6,to$9,740.00.I told him I was going to look inside the moving truck to see Cu Ft markings when they deliverI called several times and related the scratched and dinged up the walls of the house and they said be sure to note thatI called talked to *** to? Delivery and to note prior issuesThe truck arrives and I ask to see the cubic feet markings on the ceiling, he said no problem and it said Cubic Ft, however I still had to pay the balance $in CASH to release my thingsI called customer Service, *** who answered asked how I knew my furniture and items/boxes etcwas cu ftand I said I was looking inside the truck as we spoke, she said I signed paperwork for cu ftSo that’s what I had to pay for said the foreman told me it was 3300, She said why did I let them load? What, how was I to know what the cubic ftwould be? She would not listen and talked over me and when I finally said I was going to file a complaint, she said I don’t care if you call Obama! She is the rudest person! She asked why I didn’t say something sooner, I did call and talked to ***, and *** said there was no notesWHERE ARE THE PHONE RECORDS?I asked to a supervisor and she told me she was it, I asked to speak to someone higher up and she said she was it and hung up on meWhen the movers were unloading the truck, I was called to see multiple times, which meant something was either broken or damagedFour major items were destroyed, MY China Cab was broken in the back and the mirror shattered, a top piece was broken off and one of the legs of a chair was ripped offMy bedroom set has a broken piece and damaged corners and topMy Samsung French door Refrigerator front and sides are so completely scratched (down to bare metal) and the door has a large dent and the top edges are dented that it is unusable
Per Orange Vanlines Website: Orange Van Lines exists to provide excellent service and value to its customers while maintaining our uncompromising principals as we grow
Long Distance: *** Van Lines understand that special care and attention are required for such a big move, our professional team will ensure the secure, timely delivery of your belongings anywhere in the country
Services include: Storage in transit for interstate customers
Our long distance movers are professional, efficient, and attentiveWe take the extra care needed to ensure a safe long-distance journey for your valued possessions
How we operate: Deliver “Wow” Service with Proactive Customer ServiceConduct Our Business With The Highest Moral And Ethical StandardsStrive For Operational ExcellenceBe Transparent In Everything We Do
ABOUT US: Provide impeccable service and maintain an unwavering commitment to honest pricingCustomer service department, operations staff and expert moving crews work closely together to provide a seamless serviceWe communicate to our customers with a frequency & honesty which most of our competitor’s do not understandWe are sensitive to special requests, scheduling needs and circumstances that make all the difference between a miserable moving experience and a pleasant oneThis is the Orange commitment to each and every customerDeliver the least stressful relocation experience possible
So If the above statements are accurate, then *** Vanlines has overcharged, been unethical, incompetent and negligent and utilized unprofessional movers that were inefficient, inexperienced and oblivious to the above statements made by the company and their mission statement