[redacted] agreed to try our hearing aids under a day trial agreement The sequence of events from our notes are as follows: 5-20: Order placed with $deposit and a day approval window from date of product delivery5-25: Product Delivered5-30: Elevated Rep Teri *** notes He is very happy He likes the sound very much Might need them turned up His wife is very happy too Will need payment plan Big Packer fan 6-19: Elevated Rep Jason [redacted] notes that the customer wishes to have the loudness increasedWe emailed a postage-paid priority label to the customerWe submitted a Monterey financing application, which was declinedElevated agreed to underwrite the obligation and payments were set up for 5th of each month 6-20: Sent reprogrammed devices back to consumer with increased loudness programmed7-6: Requested additional volume increase The product was returned to the consumer and along with a label to be used if he wished to return it to us again7-Called to say the volume was not increased at all from his perspective and intended to return them to us He has since found a different hearing aid that was less expensive and claimed that he sent ours back to us7-Elevated Rep Emily [redacted] sent email to the customer requesting the status of returnThe label provided was not used according to USPS12-21: Elevated Rep Emily [redacted] notes that the customer reiterated his claim that the hearing aids were returned The label provided was never used No proof of delivery was ever produced by the customer12-22~: Founder Dave [redacted] phoned customer Offered to provide a new set of hearing aids that are programmed to the highest levels possible 12-26: Devices were shipped From our perspective, we were prepared to refund his purchase in July It seems unfair to us to cancel this order months later when the return delivery cannot be traced We cannot understand why our provided label was not used when the customer was clearly willing to use this traceable method the prior times
[redacted] agreed to try our hearing aids under a 30 day trial agreement. The sequence of events from our notes are as follows: 5-20: Order placed with $75 deposit and a 30 day approval window from date of product delivery. 5-25: Product Delivered. 5-30: Elevated Rep Teri [redacted]...
notes He is very happy. He likes the sound very much. Might need them turned up. His wife is very happy too. Will need payment plan. Big Packer fan. 6-19: Elevated Rep Jason [redacted] notes that the customer wishes to have the loudness increased. We emailed a postage-paid priority label to the customer. We submitted a Monterey financing application, which was declined. Elevated agreed to underwrite the obligation and payments were set up for 5th of each month. 6-20: Sent reprogrammed devices back to consumer with increased loudness programmed. 7-6: Requested additional volume increase. The product was returned to the consumer and along with a label to be used if he wished to return it to us again. 7-10 Called to say the volume was not increased at all from his perspective and intended to return them to us. He has since found a different hearing aid that was less expensive and claimed that he sent ours back to us. 7-23 Elevated Rep Emily [redacted] sent email to the customer requesting the status of return. The label provided was not used according to USPS. 12-21: Elevated Rep Emily [redacted] notes that the customer reiterated his claim that the hearing aids were returned. The label provided was never used. No proof of delivery was ever produced by the customer. 12-22~: Founder Dave [redacted] phoned customer. Offered to provide a new set of hearing aids that are programmed to the highest levels possible. 12-26: Devices were shipped From our perspective, we were prepared to refund his purchase in July. It seems unfair to us to cancel this order 6 months later when the return delivery cannot be traced. We cannot understand why our provided label was not used when the customer was clearly willing to use this traceable method the prior 2 times.
[redacted] agreed to try our hearing aids under a day trial agreement The sequence of events from our notes are as follows: 5-20: Order placed with $deposit and a day approval window from date of product delivery5-25: Product Delivered5-30: Elevated Rep Teri *** notes He is very happy He likes the sound very much Might need them turned up His wife is very happy too Will need payment plan Big Packer fan 6-19: Elevated Rep Jason [redacted] notes that the customer wishes to have the loudness increasedWe emailed a postage-paid priority label to the customerWe submitted a Monterey financing application, which was declinedElevated agreed to underwrite the obligation and payments were set up for 5th of each month 6-20: Sent reprogrammed devices back to consumer with increased loudness programmed7-6: Requested additional volume increase The product was returned to the consumer and along with a label to be used if he wished to return it to us again7-Called to say the volume was not increased at all from his perspective and intended to return them to us He has since found a different hearing aid that was less expensive and claimed that he sent ours back to us7-Elevated Rep Emily [redacted] sent email to the customer requesting the status of returnThe label provided was not used according to USPS12-21: Elevated Rep Emily [redacted] notes that the customer reiterated his claim that the hearing aids were returned The label provided was never used No proof of delivery was ever produced by the customer12-22~: Founder Dave [redacted] phoned customer Offered to provide a new set of hearing aids that are programmed to the highest levels possible 12-26: Devices were shipped From our perspective, we were prepared to refund his purchase in July It seems unfair to us to cancel this order months later when the return delivery cannot be traced We cannot understand why our provided label was not used when the customer was clearly willing to use this traceable method the prior times
[redacted] agreed to try our hearing aids under a 30 day trial agreement. The sequence of events from our notes are as follows: 5-20: Order placed with $75 deposit and a 30 day approval window from date of product delivery. 5-25: Product Delivered. 5-30: Elevated Rep Teri [redacted]...
notes He is very happy. He likes the sound very much. Might need them turned up. His wife is very happy too. Will need payment plan. Big Packer fan. 6-19: Elevated Rep Jason [redacted] notes that the customer wishes to have the loudness increased. We emailed a postage-paid priority label to the customer. We submitted a Monterey financing application, which was declined. Elevated agreed to underwrite the obligation and payments were set up for 5th of each month. 6-20: Sent reprogrammed devices back to consumer with increased loudness programmed. 7-6: Requested additional volume increase. The product was returned to the consumer and along with a label to be used if he wished to return it to us again. 7-10 Called to say the volume was not increased at all from his perspective and intended to return them to us. He has since found a different hearing aid that was less expensive and claimed that he sent ours back to us. 7-23 Elevated Rep Emily [redacted] sent email to the customer requesting the status of return. The label provided was not used according to USPS. 12-21: Elevated Rep Emily [redacted] notes that the customer reiterated his claim that the hearing aids were returned. The label provided was never used. No proof of delivery was ever produced by the customer. 12-22~: Founder Dave [redacted] phoned customer. Offered to provide a new set of hearing aids that are programmed to the highest levels possible. 12-26: Devices were shipped From our perspective, we were prepared to refund his purchase in July. It seems unfair to us to cancel this order 6 months later when the return delivery cannot be traced. We cannot understand why our provided label was not used when the customer was clearly willing to use this traceable method the prior 2 times.