I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I Spoke with [redacted] from Southern Air about the conversation that was held between [redacted] and [redacted] and my Son [redacted] Jr, [redacted] explained everything and is going to reach out to [redacted] Regarding the last loose ends, I was due a free tune up from the past when the heat put was installed and Also [redacted] is going to reach out to my Son [redacted] Jr, to handle is part on on the balance that is owed.Both [redacted] and Mr [redacted] have worked very hard in correctly responding to problem.I would like to add that if [redacted] handled the issues as well as [redacted] and [redacted] did none of the extra steps would have been madeIn Closing this complaint Thank you [redacted] and Mr [redacted] for taking leadership of the problems that was easily fixed, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] contacted our office to schedule PM service on his primary location on 10/19/ He paid $in advance for this service When the service was scheduled, the dispatcher did not inform him of a past due balance of $on his account I called Mr [redacted] back that same afternoon and informed him of the past due balance from June He did not dispute the past due charges at that time He asked that I send him a copy of the service ticket, which I did, and he promised to call in by the end of October to pay the remaining balance He provided me with a post office box, which we did not have on file, to send the service ticket too I also informed him that his account had been turned over to Creditor's Service Agency and he would have to contact them to make the final payment They had also sent him a certified letter indicating his collection account On October 25, 2016, Mr [redacted] called stating that the service had been performed at his son's house and not his I tried to explain to him that we did have both addresses in the system but the a/r account has always been under his primary address for billing I urged him to contact the collection agency since they were handling his account I informed him that he still had the $balance He asked about getting the service performed at his location and I explained that until his account was paid in full, we could not perform the maintenance service At that time, he stated he was going to dispute the $payment with his bank I informed him that if we receive notification of the dispute, we would let the collection agency know and he would owe the original balance of $ He continued to state the balance due was for his son's location and we needed to send the bill to him I again explained to him that all billing had always been sent to his address He has been notified that until the account is paid in full, we can not perform any services on the locationsWe have not received notification from the bank of his complaint
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I Spoke with [redacted] from Southern Air about the conversation that was held between [redacted] and [redacted] and my Son [redacted] Jr, [redacted] explained everything and is going to reach out to [redacted] Regarding the last loose ends, I was due a free tune up from the past when the heat put was installed and Also [redacted] is going to reach out to my Son [redacted] Jr, to handle is part on on the balance that is owed.Both [redacted] and Mr [redacted] have worked very hard in correctly responding to problem.I would like to add that if [redacted] handled the issues as well as [redacted] and [redacted] did none of the extra steps would have been madeIn Closing this complaint Thank you [redacted] and Mr [redacted] for taking leadership of the problems that was easily fixed, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr [redacted] contacted our office to schedule PM service on his primary location on 10/19/ He paid $in advance for this service When the service was scheduled, the dispatcher did not inform him of a past due balance of $on his account I called Mr [redacted] back that same afternoon and informed him of the past due balance from June He did not dispute the past due charges at that time He asked that I send him a copy of the service ticket, which I did, and he promised to call in by the end of October to pay the remaining balance He provided me with a post office box, which we did not have on file, to send the service ticket too I also informed him that his account had been turned over to Creditor's Service Agency and he would have to contact them to make the final payment They had also sent him a certified letter indicating his collection account On October 25, 2016, Mr [redacted] called stating that the service had been performed at his son's house and not his I tried to explain to him that we did have both addresses in the system but the a/r account has always been under his primary address for billing I urged him to contact the collection agency since they were handling his account I informed him that he still had the $balance He asked about getting the service performed at his location and I explained that until his account was paid in full, we could not perform the maintenance service At that time, he stated he was going to dispute the $payment with his bank I informed him that if we receive notification of the dispute, we would let the collection agency know and he would owe the original balance of $ He continued to state the balance due was for his son's location and we needed to send the bill to him I again explained to him that all billing had always been sent to his address He has been notified that until the account is paid in full, we can not perform any services on the locationsWe have not received notification from the bank of his complaint