Elevator Maintenance & Repair

Thank you for taking the time to speak with us this morning regarding the *** dispute We are willing to separate the two accounts to prevent a billing issue in the future *** *** will be contacting *** ***, Srtoday to inform him that his account is current and he is in good standing with Southern Air We will offer to return the $to his credit card or he can apply that to a service agreement renewal.*** ***, Jr did leave *** a message yesterday at 11:am We tried to call him back around pm but had to leave a message on his cell phone As of today, we have not heard back from him Per our records and copies of signed service tickets, ***, Jr does have a balance of $for the capacitor replacement on 5/27/ Payment is due from him for this service *** will try to contact him again today We look forward to settling this dispute between both parties.If you have any further questions or need any additional information, please feel free to contact our office.*** ***Southern Air, Inc.###-###-####

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to Southern air specifically *** *** I *** W *** SR am the one that made the calls to schedule the appointment during the call of scheduling the appointment I paid for my maintenance at my address The lady that was making the appointment confirmed the address the telephone numbers to which I had to update the telephone number a letter arrived at my P.OBox dated October *** *** stated that the I paid to Southern Air was going to an unpaid balance owed along with the letter there was two invoicesOne was my Address and the Second Address was my Son’s address I called for three days and left voicemails and No one ever returned the calls so on Oct 22nd I call and spoke to *** *** at Southern about the unpaid balance and it was two addresses under my name I told her that that should never have happened. the addresses are separate addresses one belonging to myself and my wife the second address on file was my son’s address *** W *** Jr, she still insists upon the bill was for the same account number I Express that this shouldn’t have happened *** *** did not offer any solution I had to inform her that I would be filing a claim with my bank Miss *** then informed me that I would have to explain everything to collections I decided that I need to file a complaint with the Revdex.com Southern air has committed fraud by charging ME for something I do not owe In closing I am going to attach my signature to show whom I am She sends unrecognizable signatures the following employees know the differences between *** *** SR and *** *** JR *** ***, *** ***, *** ***, (*** heat pump installer) *** *** Consumer Relations Team Leader at (Trane corporate office)The Contract on the Heat hump is listed as *** W *** Sr and *** * *** and they made a copy of mine and my wife’s ID during the application processing *** *** at Southern needs Simply needs to ask any of listed names and correct this matter or look at contractsAlso, a real manager of southern air needs to step up and take care of this matter lastly it's sad that I've had years of business with Southern air and a manger or something can't simply fix this
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** are you even reading the FULL letters??? this dispute is from ME MR *** W *** JRI have sent in the invoice clearly stating that I did not want a capacitor until my fall maintenance Please let your manger take over you clearly are not capable of reading and invoice from your the company you work for I also listed all the persons I spoke with and the persons I know at your company that helped mePlease please PLEASE read the invoice and please please read the full letters and HELP ME ! by letting your manager or the manager of your company take overit will save everyone sometime again help yourself and EVERYONE by letting your manger take over I have clearly made every effort to prove and show you what southern air did wrong ! ONCE MORE I did not want nor did I ever agree to to having a heat pump capacitor replaced until my fall tune up southern air put my address under my fathers name and that was wrong Southern Air committed fraud in doing both acts I have attached a copy of what my father sent yesterday under Revdex.com Please HELP MR *** W *** JR
*** ***

The office did explain to *** ***, Srthat his address was set up as the primary billing address for services. That is the reason the $he paid on October 19, was applied to the balance on his account. According to the latest response, the son states that the service
completed on May 27, was for his address. As noted on copies that were sent to Mr***, Sr., the technician was promised that the office would receive a phone call to pay by credit card. We never received that call. Numerous statements were mailed to the customer and the office attempted to contact Mr***, Sr regarding the past due balance with no response. The account has been turned over to the collection agency. No additional fees have been added to the account. If Mr***, Sr feels his son is responsible for payment, then we will gladly accept payment of $from the son and address the dispute that ***, Sr has filed with the credit card company to return the funds to him. We have to have payment in full from ***, Jrbefore we can settle the dispute of the $from ***, Sr. We want to work at resolving the matter since it is over a year old. If ***, Jrwould like to contact the office to make payment of $153.00, he can call me directly at ###-###-####. *** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted] contacted our office to schedule PM service on his primary location on 10/19/2016.  He paid $99 in advance for this service.  When the service was scheduled, the dispatcher did not inform him of a past due balance of $152 on his account.  I called Mr. [redacted] back that same...

afternoon and informed him of the past due balance from June 2015.  He did not dispute the past due charges at that time.  He asked that I send him a copy of the service ticket, which I did, and he promised to call in by the end of October 2016 to pay the remaining balance.  He provided me with a post office box, which we did not have on file, to send the service ticket too.   I also informed him that his account had been turned over to Creditor's Service Agency and he would have to contact them to make the final payment.  They had also sent him a certified letter indicating his collection account.  On October 25, 2016, Mr. [redacted] called stating that the service had been performed at his son's house and not his.  I tried to explain to him that we did have both addresses in the system but the a/r account has always been under his primary address for billing.  I urged him to contact the collection agency since they were handling his account.  I informed him that he still had the $53 balance.  He asked about getting the service performed at his location and I explained that until his account was paid in full, we could not perform the maintenance service.  At that time, he stated he was going to dispute the $99 payment with his bank.  I informed him that if we receive notification of the dispute, we would let the collection agency know and he would owe the original balance of $152.  He continued to state the balance due was for his son's location and we needed to send the bill to him.  I again explained to him that all billing had always been sent to his address.   He has been notified that until the account is paid in full, we can not perform any services on the locations. We have not received notification from the bank of his complaint.

I Spoke with [redacted] from Southern Air about the conversation that was held between [redacted] and [redacted] and my Son [redacted] Jr,    [redacted] explained everything and is going to reach out to [redacted]  Regarding the last loose ends,  I was due a free tune up from the past when the heat put was installed and Also [redacted] is going to reach out to my Son [redacted] Jr, to handle is part on on the balance that is owed.Both [redacted] and Mr [redacted]  have worked very hard in correctly responding to problem.I would like to add that if [redacted] handled the issues as well as  [redacted] and [redacted]  did none of the extra steps would have been madeIn Closing this complaint Thank you [redacted] and Mr [redacted] for taking leadership of the problems that was easily fixed,   Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]