Complaint: [redacted] I am rejecting this response because:the business's statement that they called the GM was inaccurateThe day I went to return the wig sales associate claimed he was the manager, and a sales associate that was helping me the day before fixed the packaging for me so that I could return itIt was clear that the wig was not wornThe sales associate that was claiming to be the manager told me I had to return another day to see if the GM was willing to do an exchange for meI returned Tuesday to be informed by another so called manager that the GM does not come to the store on Sundays or TuesdaysWhen I asked if she would call the GM to get the approval she told me "No I'm not going to bother him on his day off"What kind of service is that? No foul words were used, I did inform them that I would no longer do business with them since they clearly do not respect their customersYes I was annoyed because I was not informed that it was a final sale at the time of purchaseIf I was given that information I would not have purchased the wig in the first placeI did send a picture of the wig to my mother but did not get a responseOnce again if I had known that I would not be able to return or exchange the wig I would have never bought itRegards, [redacted] ***
The hair purchased was 100% HUMAN HAIRI personally spoke with this customer and asked her to send pictures of the hair and would go from there so WE ABSOLUTLEY spoke in regards to the hairAs I explained to her she wore the hair for quite some time in conditions I'm unaware of (chlorine water, salt water, heat styling, conditioning of the hair, etc.) All aspects play a role in the condition of the hairShe said she washed the hairI have no idea what she used to cleanse the hair or condition the hair to maintain itI don't appreciate the accusation of the hair being fakePlease present me with the authenticity report you received stateing the hair is NOT humanOtherwise you are slandering my product simply because you are unhappyThere is more you have to do to properly care for extensions you can't just put it in and expect a miracle to occur
Please do not make statements in reference to my personal wages in business, that has no bearing on my decisionIt is the facts of right and wrongAll of my responses are not personal, just the facts as I see and believeIf this is just hair I'm not understanding why we're in this dispute?????? I am not stating you have done any of the things I described, I am stating these are things that I know can alter the hairI'm just giving facts please do not let emotions regulate your responsesYou wore the hair for month and you were completely satisfied until you personally decided to shampoo the hairThis hair has no blood flow leaving it lifeless so you must care for it in a particular manner to maintain itIn this instance I believe you may have used a product that was not designated for human hair extensions and or your technique to cleanse the hair was improper (scrunching instead of smoothing)I believe these things based on my seasoned experience in this businessIn more than years I haven't experienced this happening with my retail extensionsWhat you are asking for is inconsiderably unjustYou wore the hair for a month then you decide to alter the hair then request a full refund stating guarantee and warranty, neither were given to you at purchase so it simply does not applyYou want o win by wearing the extensions for a month then win again by receiving a full refund for something you've used and has served its purpose for an entire monthThat is not reasonableI do not wish to continue going back and forth on a situation where we simply are not going to see eye to eye Provided you are able to present proof of purchase and proof of payment, I am willing to meet you in the middle and offer you half of your money back to resolve this back and forth situation
Complaint: [redacted] I am rejecting this response because:the business's statement that they called the GM was inaccurateThe day I went to return the wig sales associate claimed he was the manager, and a sales associate that was helping me the day before fixed the packaging for me so that I could return itIt was clear that the wig was not wornThe sales associate that was claiming to be the manager told me I had to return another day to see if the GM was willing to do an exchange for meI returned Tuesday to be informed by another so called manager that the GM does not come to the store on Sundays or TuesdaysWhen I asked if she would call the GM to get the approval she told me "No I'm not going to bother him on his day off"What kind of service is that? No foul words were used, I did inform them that I would no longer do business with them since they clearly do not respect their customersYes I was annoyed because I was not informed that it was a final sale at the time of purchaseIf I was given that information I would not have purchased the wig in the first placeI did send a picture of the wig to my mother but did not get a responseOnce again if I had known that I would not be able to return or exchange the wig I would have never bought itRegards, [redacted] ***
The hair purchased was 100% HUMAN HAIRI personally spoke with this customer and asked her to send pictures of the hair and would go from there so WE ABSOLUTLEY spoke in regards to the hairAs I explained to her she wore the hair for quite some time in conditions I'm unaware of (chlorine water, salt water, heat styling, conditioning of the hair, etc.) All aspects play a role in the condition of the hairShe said she washed the hairI have no idea what she used to cleanse the hair or condition the hair to maintain itI don't appreciate the accusation of the hair being fakePlease present me with the authenticity report you received stateing the hair is NOT humanOtherwise you are slandering my product simply because you are unhappyThere is more you have to do to properly care for extensions you can't just put it in and expect a miracle to occur
Please do not make statements in reference to my personal wages in business, that has no bearing on my decisionIt is the facts of right and wrongAll of my responses are not personal, just the facts as I see and believeIf this is just hair I'm not understanding why we're in this dispute?????? I am not stating you have done any of the things I described, I am stating these are things that I know can alter the hairI'm just giving facts please do not let emotions regulate your responsesYou wore the hair for month and you were completely satisfied until you personally decided to shampoo the hairThis hair has no blood flow leaving it lifeless so you must care for it in a particular manner to maintain itIn this instance I believe you may have used a product that was not designated for human hair extensions and or your technique to cleanse the hair was improper (scrunching instead of smoothing)I believe these things based on my seasoned experience in this businessIn more than years I haven't experienced this happening with my retail extensionsWhat you are asking for is inconsiderably unjustYou wore the hair for a month then you decide to alter the hair then request a full refund stating guarantee and warranty, neither were given to you at purchase so it simply does not applyYou want o win by wearing the extensions for a month then win again by receiving a full refund for something you've used and has served its purpose for an entire monthThat is not reasonableI do not wish to continue going back and forth on a situation where we simply are not going to see eye to eye Provided you are able to present proof of purchase and proof of payment, I am willing to meet you in the middle and offer you half of your money back to resolve this back and forth situation