Initial Business Response /* (1000, 5, 2015/04/20) */
I've read the complaint several times but an not exactly sure of what the issue is? I am requesting more information so that I can get a clear understanding of the issueIs there a problem with the item? The item that you purchased is
to fit a *** ***Does it not fit? I need more information to properly handle this complaint
*** XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product does not fit the *** *** work truckWe received a steering column for a luxury truck that has all kinds of built in controls for different optionsSo it will not work in the work truck
Final Business Response /* (4000, 11, 2015/04/28) */
We ordered what the customer asked us to orderWe also were told a slightly different story over the phone however if the item was wrong there was an exchange warranty on itEven though that time has expired we will still make an exchange for the item or another item of equal valueAs long as the item has not been alteredAsk for *** when making an exchangeThis extended offer will expire on May 15th
Final Consumer Response /* (4200, 13, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner is traveling we would need a couple more weeks time to be able to use the credit
Initial Business Response /* (1000, 5, 2014/09/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX XXX
Contact Email: [redacted]@elginsuper.com
Mr. [redacted] we are sorry for the miscommunication. Please feel free to return with your credit clip and see [redacted] or [redacted] and we will...
gladly exchange the credit for a full refund. If you are still in need of a brake caliper with a bracket we will be happy to honor a $35.00 (PLUS TAX) price. If not then we will refund in full. Please bring the credit slip with you when you return.
Initial Business Response /* (1000, 5, 2015/04/20) */
I've read the complaint several times but an not exactly sure of what the issue is? I am requesting more information so that I can get a clear understanding of the issueIs there a problem with the item? The item that you purchased is
to fit a *** ***Does it not fit? I need more information to properly handle this complaint
*** XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product does not fit the *** *** work truckWe received a steering column for a luxury truck that has all kinds of built in controls for different optionsSo it will not work in the work truck
Final Business Response /* (4000, 11, 2015/04/28) */
We ordered what the customer asked us to orderWe also were told a slightly different story over the phone however if the item was wrong there was an exchange warranty on itEven though that time has expired we will still make an exchange for the item or another item of equal valueAs long as the item has not been alteredAsk for *** when making an exchangeThis extended offer will expire on May 15th
Final Consumer Response /* (4200, 13, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The owner is traveling we would need a couple more weeks time to be able to use the credit
Initial Business Response /* (1000, 5, 2014/09/11) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX XXX
Contact Email: [redacted]@elginsuper.com
Mr. [redacted] we are sorry for the miscommunication. Please feel free to return with your credit clip and see [redacted] or [redacted] and we will...
gladly exchange the credit for a full refund. If you are still in need of a brake caliper with a bracket we will be happy to honor a $35.00 (PLUS TAX) price. If not then we will refund in full. Please bring the credit slip with you when you return.