Eli Photographer

I will pull the car deal for Mr [redacted] and verify if the we owe agreement has tires on it to be replaced, this form must be signed by the sales manager and the customerIf this has been done I will be glad to reimburse Mr [redacted] for the tires he purchased with proof of purchase (receipt).Reg***s,Bobby W***

We are currently working through Ms [redacted] concernsThe General Sales Manager is currently in contact with corporate Nissan and Ms [redacted] to resolve and address Ms [redacted] concernsWe should hopefully have a resolution for Ms [redacted] by end of business todayI will update with a final solution when all parties have been contacted and a resolution has been agreed upon Sincerely, David M [redacted] Owner Loyalty Manager

Sent: Wednesday, September 09, 12:PM To: drteam Subject: RE: Revdex.com complaint id *** Good afternoon, Attached is the retail agreementI have highlighted the two warrantees on the agreement that was signed by Ms ***Also attached is the Security Plus Silver warranty which covers the vehicle for years or 75,milesThis is the warranty that is refundable at a prorated amountThe money would be refunded to the bank since the warranty was financedThe other warranty is attached with the back as well which shows the policy to be non-cancelable and non-refundablePlease understand if the Security Plus policy is cancelled no monies would be refunded to the customer, it would go straight to the bankIf Ms *** would still like to cancel, she would just need to come in and sign a cancellation form at the dealerThe form would be sent to Nissan Corp and the monies would be refunded to the bank with in to weeksIf you have any further questions or concerns please let me knowSincerely, David M*** Owner Loyalty Manager

Our Finance Director Melissa C*** has reach out to Mr *** and is currently working with him to address his concernsIf you have any further questions please feel free to contact her directly regarding this matter at 713-948-3055 or by email at ***@mcdavid.com

Sent: Tuesday, February 09, 9:AM To: drteam Subject: case # *** My apologies for the late response reg***ing this caseAttached are all the documents my office personnel has sent to ***, due to the amount of the refund we are waiting on *** to
approveOnce *** gives us the approval the cancellation process will be completed and the funds will be dispersedSorry for the delay unfortunately this process takes 8-weeks Reg***s, Bobby W***

Good afternoon, The initial application we had looked promising for contractHowever when submitted to the bank, they pulled a different bureau and they didn't see enough credit historyDespite that I currently have our Sales Manager reaching out to Ms *** to see what we can do to help her out
with getting her into a vehicleI have requested that they do as much as they can before Ms *** is brought in so she doesn't make a wasted tripAlso I have also made him aware of the request to see if there can be a credit made in the sale for her time and multiple tripsSincerely, David ***Owner Loyalty Manager

Although I put that I accept the business's response to my complaint, thank you, *** *** Nissan, for doing the bare minimum to just get rid of my complaint.Monday morning (09/28/2015), *** called me, which was much appreciated (he seems to be the only person willing to do something to help)He apologized for the mixup and he stated that when he spoke with the receptionist, she did not remember meHe mentioned that could be because the receptionist at the time was just filling in or whateverWhich makes me wonder if my message to *** (the person in charge of license plates) was not delivered last Friday, because I did not receive a call from her like they said she wouldBut that's fine. Anyway, just like *** said, the license plates and new sticker was ready for pick up on 09/in the afternoon, but I was unable to pick them up until the next day (09/30)I wanted to personally come to pick them up instead of having it mailed to me just so I could double check everything in case there was another mistake madeAfter receiving the new license plates and registration sticker from the receptionist, I asked if I could get a gas card/gift card or something for compensation for me having to drive there twice, take time off work, and the stress and aggravation they have caused from this whole ordealOf course, the receptionist said she had no idea (which seems to be the case there a lot of the time), and she ended up asking one of the sales people in a black shirtHe told me he would go fill up my gas tank, but I had JUST filled it not even that long ago, and that was why I requested a gift card or something instead, but of course, he said he cannot do thatSo I basically got less than gallons of gas filled for all my troubleI also noticed that the registration sticker expires next month, and asked if they could at least give me one for next year for everything that they have put me through, but once again, he said he can't do anything about it since I have to get it through the stateIf they really valued customer satisfaction for a problem that THEY caused, they would've at least offered to pay for a new sticker, but their answer always seems to be I don't know, and I can't do anything about it.GreatttttI'll be sure to remember that for next timeI always get my services done at this place (even though it is out of the way for me) because everyone is always nice, but after this, I will not be returning, nor will I recommend this place to anyone elseYou just lost a valued customer

Our response: The car was brought in with an acceleration issue along with an indication from the consumer that there was an extension from *** covering the transmission. We confirmed the extended warranty coverage, and ran the codes on the car's system to confirm that a transmission
repair was neededThe initial transmission repair indicated by *** was an internal valve assembly repair replacement, which is what was performed. There is the option from *** to do a full transmission replacement if the problem is not resolved following the first repair, but that has not been addressed or done at this point Upon completion of the repair, the vehicle was brought up to the drive for the customer to pickup, and that is when the leak was noticed. Meaning, during the repair and drive, the vehicle was not observed to be leakingThe vehicle was brought back into the shop from the drive, put up on a lift, so that it could be examined by the technician, management and the consumerThe observation at that point did not show where the leak was coming from, so it was agreed that a tear down would be necessary, and that is what then took place Once the tear down was completed, and the radiator was removed, it was determined that the radiator failed from a crack in the front panel that butts up against the condenser (see photos). Since the radiator is positioned up next to the condenser, there is no access to see or reach the front panel without removing itThe crack in the radiator was apparently caused during a prior frontal collision, that also bent the vehicles front core support, which was also identified at the point of both the lifted observation, and after tear down when the consumer came back in to see it Ultimately the radiator failed because of the damage which caused a leak in the front panel do to the impact caused during the prior frontal collision We do agree that the timing of the leak is challenging, since it occurred while the vehicle was in our possession, but that doesn't change the cause of the leak. We also agree that the vehicle being lifted, and having multiple heavy components moved around, probably assisted in causing the weakened area on the radiator to finally give way Because of that, the dealership offered and discounted the repair ticket by approximately 20% There was no carelessness or neglect that occurred, and the damaged radiator was not caused by the dealership. It's simply unfortunate timing All that said, the dealership would be willing to assist further at this point, by offering either an additional discount/refund of a portion of the bill. Or, we would be willing to provide further assistance in diagnosing and repairing the vehicle, since the acceleration issue still exists

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This process was started 6/12/They are pass the 8-weeks
Reg***s,
*** ** ***

I am willing to refund this customers money with proof of purchase like I previously stated. ThanksBobby

I will pull the car deal for Mr [redacted] and verify if the we owe agreement has tires on it to be replaced, this form must be signed by the sales manager and the customer. If this has been done I will be glad to reimburse Mr [redacted] for the tires he purchased with proof of purchase...

(receipt).Reg[redacted]s,Bobby W[redacted]

We are currently working through Ms [redacted] concerns. The General Sales Manager is currently in contact with corporate Nissan and Ms [redacted] to resolve and address Ms [redacted] concerns. We should hopefully have a resolution for Ms [redacted] by end of business today. I will update with a final solution...

when all parties have been contacted and a resolution has been agreed upon.  Sincerely, David M[redacted] Owner Loyalty Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Mr. [redacted] I will get with the accounting department to check on the status of your refund and to ensure your faxed paperwork was received. I will give you a call this afternoon once I get all the information. Typically it does take 10-12 weeks to get the refund. I will get with accounting and have...

them request that your refund be expedited as quickly as possible.  Feel free to reach out to me with any additional questions, otherwise you will hear from me this afternoon.  David [redacted] Owner Loyalty Manager[redacted]

Called [redacted] this morning to talk about her experience. I apologized for the lack of service she received when she visited to fix her plates as well as for the mix up on the plates and paperwork when she originally purchased the vehicle. We have filed the paperwork and ordered the new plates at...

our expense and they will be ready in the afternoon of 9/29. We offered to mail them, [redacted] preferred to pick them up. [redacted] seemed satisfied with the resolution.  For any further questions or concerns please feel free to contact me, Sincerely, [redacted] Owner Loyalty Manager