Hi, we are willing to refund one dress, she needs to send one back asap. That is what we have been waiting for is the paperwork for her dress. Yet, reading below she hasn't sent it back. Please send it back and we will refund one dress. Thank you
the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the merchant needs to consider refunding the entire amount because there was an error during purchase on their mobile site. I also can't send the items back because the merchant needs to send a return label.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi [redacted] placed two orders with us. Order Number [redacted] and order [redacted]. Order [redacted] was fully refunded and was received in the warehouse. We issued the refund on sep **, 2016. At the time we were shipping with FedEx and have proof of all shipping history for each order. As sent to [redacted] in a previous email, the order [redacted] was never shipped back. She is claiming she sent it back in the same package. We have no history of the clothes being received into the warehouse. We verified inventory history with the warehouse. I have forwarded that email directly to [redacted], and have also copied and pasted it below. At this point to resolve this situation. We can offer her a merchandise credit for order [redacted] for the amount she paid which is $409.37. We physically cannot refund because it has been past 60 days in our online system. We would just like to resolve this, even though we are taking a loss without having the physical clothes. Please see copied email, below. [redacted] [redacted] [redacted] [redacted] [redacted]
Hi, we are willing to refund one dress, she needs to send one back asap. That is what we have been waiting for is the paperwork for her dress. Yet, reading below she hasn't sent it back. Please send it back and we will refund one dress. Thank you
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the merchant needs to consider refunding the entire amount because there was an error during purchase on their mobile site. I also can't send the items back because the merchant needs to send a return label.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi [redacted] placed two orders with us. Order Number [redacted] and order [redacted]. Order [redacted] was fully refunded and was received in the warehouse. We issued the refund on sep **, 2016. At the time we were shipping with FedEx and have proof of all shipping history for each order. As sent to [redacted] in a previous email, the order [redacted] was never shipped back. She is claiming she sent it back in the same package. We have no history of the clothes being received into the warehouse. We verified inventory history with the warehouse. I have forwarded that email directly to [redacted], and have also copied and pasted it below. At this point to resolve this situation. We can offer her a merchandise credit for order [redacted] for the amount she paid which is $409.37. We physically cannot refund because it has been past 60 days in our online system. We would just like to resolve this, even though we are taking a loss without having the physical clothes. Please see copied email, below. [redacted] [redacted] [redacted] [redacted] [redacted]
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