Eliminate 'Em Pest Control Services, LLC

From: [redacted] [mailto: [redacted] ] Sent: Thursday, September 14, 4:PM To: ' [redacted] Subject: RE: [redacted] [redacted] While we are sorry that we were unable to assist [redacted] with her mice problem, we offered to remedy the situation immediately and fairlyWe always notify all our customers of all of our service fees up front, which were also agreed to in writing by [redacted] Our service fees are waived when services are performed by our technicians, as we do for all of our customersWe have been servicing our clientele for over years and are proud to maintain our A+ rating and always put customer service first, to ensure a proper and enjoyable user experience We are more than happy to discuss our long standing policy with with [redacted] and we can be reached directly at ###-###-####We look forward to her call as well as addressing any concerns Eliminate'Em Pest Control Services

To Whom it may Concern, Please be advised that this matter is being researched by management, and our company is more than willing to correct any charges made in error Thank YouEliminate'Em Pest Control Services, LLC

At this point, we have sealed the house to keep Bats out We have done Bedbug extermination and we have done Bat Bug extermination All of this work for $1,500.00, which was guaranteed at the time and the Bat exclusion guarantee has now lapsed, but can be renewed for $as stated on the original agreement form.We have done all this work, lower than market value, for $1, including a free follon February 19, I think [redacted] misunderstands our intent It is protocol and prudent, at this point, to do a free inspection to see what activity existsIf there is no Bat activity, then exclusion has done its job and $will renew that contract for a year If there is no Bedbug or Bat bug activity all that is left is the attic clean-out which is a big job with multiple workers and industrial equipment We are willing to give a 10% discount on the clean-out work at the quoted price and when completed, do a preventative maintenance Bat bug treatment in the attic (or where necessary) with [redacted] , the most efficient and effective all natural product on the market This is not only fair, but it is the right thing to do We will begin the work upon request

To Whom It May Concern; Please be advised that this matter is being reviewed by management, and our company is more than willing to come up with an agreeable solution based upon the original agreement form Thank You Eliminate'Em Pest Control Services, LLC

March 2, To Whom it May Concern: Eliminate’Em Pest control is a family owned and operated company serving the entire state of Connecticut for over years with an outstanding reputation that we take with the utmost seriousness As with all work our company performs, safety must be at the forefront of every situation It was discovered upon further inspection and several evaluations after the original estimate, that the scope of work needed for squirrel removal is more than originally assessed We have been working diligently with Ms [redacted] to come up with a mutually acceptable agreement in which to assist Ms [redacted] with her squirrel issues Sincerely Eliminate’Em Pest Control Services, LLC

March 2, 2016 To Whom it May Concern: Eliminate’Em Pest control is a family owned and operated company serving the entire state of Connecticut... for over 30 years with an outstanding reputation that we take with the utmost seriousness. As with all work our company performs, safety must be at the forefront of every situation. It was discovered upon further inspection and several evaluations after the original estimate, that the scope of work needed for squirrel removal is more than originally assessed. We have been working diligently with Ms. [redacted] to come up with a mutually acceptable agreement in which to assist Ms. [redacted] with her squirrel issues. Sincerely Eliminate’Em Pest Control Services, LLC

To Whom it may Concern,
Please be advised that this matter is being researched by management, and our company is more than willing to correct any charges made in error.
Thank You
Eliminate'Em Pest Control Services,
LLC

To Whom It May Concern;
Please be advised that this matter is being reviewed by management, and our company is more than willing to come up with an agreeable solution based upon the original agreement form
Thank You
Eliminate'Em Pest Control
Services, LLC

Complaint: ***
I am rejecting this response because:
Hi *** I don't feel like I'm getting anywhere in this process Is this all I can expect from the Revdex.com, a facilitation of conversation? I appreciate the help, it's just that I don't feel like I'm going to get anything desired out of the processThanks ***
Sincerely,
*** ***

March 2,
To Whom it May Concern:
Eliminate’Em Pest control is a family owned and operated
company serving the entire state of Connecticut
for over years with an
outstanding reputation that we take with the utmost seriousness As with all work our company performs, safety
must be at the forefront of every situation It was discovered upon further inspection and several
evaluations after the original estimate, that the scope of work needed for
squirrel removal is more than originally assessed. We have been working diligently with Ms
*** to come up with a mutually acceptable agreement in which to assist Ms
*** with her squirrel issues.
Sincerely
Eliminate’Em
Pest Control Services, LLC

Complaint: ***
I am rejecting this response because: Hi *** I don't feel like I'm getting anywhere in this process Is this all I can expect from the Revdex.com, a facilitation of conversation? I appreciate the help, it's just that I don't feel like I'm going to get anything desired out of the processThanks ***
Sincerely,
*** ***

To Whom it may Concern, Please be advised that this matter is being researched by management, and our company is more than willing to correct any charges made in error. Thank YouEliminate'Em Pest Control Services, LLC

To Whom It May Concern;Please be advised that this matter is being reviewed by management, and our company is more than willing to come up with an agreeable solution based upon the original agreement form. Thank YouEliminate'Em Pest Control Services, LLC

From: *** [mailto:***] Sent: Thursday, September 14, 4:PM To: '*** *** *** Subject: RE: *** *** *** While we are sorry that we were unable to assist *** *** with her mice problem, we
offered to remedy the situation immediately and fairlyWe always notify all our customers of all of our service fees up front, which were also agreed to in writing by *** ***. Our service fees are waived when services are performed by our technicians, as we do for all of our customersWe have been servicing our clientele for over years and are proud to maintain our A+ rating and always put customer service first, to ensure a proper and enjoyable user experience. We are more than happy to discuss our long standing policy with with *** *** and we can be reached directly at ###-###-####We look forward to her call as well as addressing any concerns Eliminate'Em Pest Control Services

At this point, we have sealed the house to keep Bats
out. We have done Bedbug extermination
and we have done Bat Bug extermination.
All of this work for $1,500.00, which was guaranteed at the time and the
Bat exclusion guarantee has now lapsed, but can be renewed for $as
stated on the original agreement formWe have done all this work, lower than market value, for $1,
including a free follon February 19, 2015. I think *** *** misunderstands our
intent. It is protocol and prudent, at
this point, to do a free inspection to see what activity existsIf there is no
Bat activity, then exclusion has done its job and $will renew that
contract for a year.
If
there is no Bedbug or Bat bug activity all that is left is the attic clean-out
which is a big job with multiple workers and industrial equipment. We are willing to give a 10% discount on the
clean-out work at the quoted price and when completed, do a preventative
maintenance Bat bug treatment in the attic (or where necessary) with
***, the most efficient and effective all natural product on the
market. This is not only fair, but it is
the right thing to do. We will begin the
work upon request

We spoke directly to *** on two occasions on 5/8/prior to receiving her statement from the Revdex.com as we were already looking into the matterWe have addressed her concerns immediately and have come to a mutual agreement on moving forward to complete this jobWe appreciate ***s
candidness, patience and willingness to assist during this process. Kind regards, Eliminate'Em Pest Control Services

At this point, we have sealed the house to keep Bats
out. We have done Bedbug extermination
and we have done Bat Bug extermination.
All of this work for $1,500.00, which was guaranteed at the time and the
Bat exclusion guarantee has now lapsed, but can be renewed for $as
stated on the original agreement form.We have done all this work, lower than market value, for $1,
including a free follon February 19, 2015. I think *** *** misunderstands our
intent. It is protocol and prudent, at
this point, to do a free inspection to see what activity existsIf there is no
Bat activity, then exclusion has done its job and $will renew that
contract for a year. If
there is no Bedbug or Bat bug activity all that is left is the attic clean-out
which is a big job with multiple workers and industrial equipment. We are willing to give a 10% discount on the
clean-out work at the quoted price and when completed, do a preventative
maintenance Bat bug treatment in the attic (or where necessary) with
***, the most efficient and effective all natural product on the
market. This is not only fair, but it is
the right thing to do. We will begin the
work upon request

Complaint: ***
I am rejecting this response because:I was contacted by my technician after speaking to the Director and he left a voice message explaining how I was wrong because the job had been finished. When I returned home I returned his call and cited that I was looking at both sites where he did not remove elimination fluid and the caps were still on my chimney. He apologized and stated he was wrong and he had not come back to the home and finished the job. He stated he would come by that day to finish, then stated he would call me back this week to schedule a time to come back. The job still remains unfinished and I have not agreed to any plan moving forward. The technician was incorrect in his assessment of the work done and has failed to make scheduled appointments times now. I do not wish to have him return to my property and am seeking a refund to have another company complete the work
Sincerely,
*** ***

I do NOT recommend calling Emininate'em for your extermination needsThey are a sneaky companyNot only are their technicians unprofessional, their corporate staff lies right to you and puts you off when calling about your account and credits that are due youI have never worked with a more disappointing service than Eliminate'em and would NEVER call on them again in the futureI was talked down to by their technician who had been out to my home to finish up loos ends on something he was supposed to handle a week prior and when I asked him what time he was coming when I called him the answer I got was: "When I GET there"The book keeping staff is trained by MrV*** to lie to their customers and to put them off as long as possible regarding that $credit coupon that is on their web siteDon't be fooled = that coupon says nothing about it having to be presented at the time your quote is written upI presented my hours after the technician left & I was told: "Sorry - it's to late"After much deliberation I was able to get them to "credit" me the coupon but it shouldn't have taken so much effortThey don't do the right thing by their customers, is my pointThey want the coupon presented to the technician at the time he's writing up your invoice in his truck so that he can pad the final amount & raise it by $to let you think you just saved $35! There are MANY other services out there who exterminate homes and rid homes of unwanted pests = call one of them insteadDon't make the mistake I made!

October, 2015: I recently had a problem with yellow jackets getting into my house, in between the walls They were getting in through open spaces where telephone lines came into the house I looked in the yellow pages and saw the ad for Eliminate 'Em Pest Control I liked the fact that they were family owned and operated, have been in business for years, were available 24/7, and they had local numbers to call I called and they were at my home that day; I did not have to wait! Marco took care of the problem and he came back today when I called as he needed to caulk up the openings inside and out, so there won't be a problem next year This company is professional, courteous, they get the job done, and I would recommend them to anyone Ask for Marco! *** Central CT