Complaint: 1[redacted]
I am rejecting this response because:Phil C[redacted] is making assumptions and never once took the time to listen to my complaint or take a look at the boiler. Instead, he simply argued with me over the phone and told me "go [redacted]." Furthermore, as I tried to explain several times to this argumentative and vulgar Phil C[redacted], I did not initially turn my heating system on until mid to late November due to the unseasonably warm weather we have experienced this year and therefore, I was not aware of any problems with the "heating system" in my home until such time. That is when I tried to contact him several times to no avail. He told me he was ignoring my calls "on principle." Furthermore, Phil C[redacted] seems to keep confusing the "hot water" system with the "heating system." My hot water has been working fine since the installation of the boiler but, only when I turned on the heating system did I have a problem. If Phil C[redacted] would have just listened to me instead of calling me names and swearing at me he may have been able to delineate that and make the necessary repair. As it turns out, one of the check valves that was installed by Phil C[redacted]'s company, Plumbers Plus, was faulty and had to be replaced. This entire problem was due to no fault of mine but, a bad part which would have been covered under warranty. Bottom line is, Phil C[redacted], on behalf of Plumbers Plus was rude, vulgar, argumentative, insulting, demeaning, condescending, and completely unprofessional. He did not fix the problem. I had another plumber fix it for me as I no longer trust Phil C[redacted] or Plumbers Plus to enter into my home.
Sincerely,
Todd [redacted]
Complaint: 1[redacted]
I am rejecting this response because:Phil C[redacted] is making assumptions and never once took the time to listen to my complaint or take a look at the boiler. Instead, he simply argued with me over the phone and told me "go [redacted]." Furthermore, as I tried to explain several times to this argumentative and vulgar Phil C[redacted], I did not initially turn my heating system on until mid to late November due to the unseasonably warm weather we have experienced this year and therefore, I was not aware of any problems with the "heating system" in my home until such time. That is when I tried to contact him several times to no avail. He told me he was ignoring my calls "on principle." Furthermore, Phil C[redacted] seems to keep confusing the "hot water" system with the "heating system." My hot water has been working fine since the installation of the boiler but, only when I turned on the heating system did I have a problem. If Phil C[redacted] would have just listened to me instead of calling me names and swearing at me he may have been able to delineate that and make the necessary repair. As it turns out, one of the check valves that was installed by Phil C[redacted]'s company, Plumbers Plus, was faulty and had to be replaced. This entire problem was due to no fault of mine but, a bad part which would have been covered under warranty. Bottom line is, Phil C[redacted], on behalf of Plumbers Plus was rude, vulgar, argumentative, insulting, demeaning, condescending, and completely unprofessional. He did not fix the problem. I had another plumber fix it for me as I no longer trust Phil C[redacted] or Plumbers Plus to enter into my home.
Sincerely,
Todd [redacted]