Elite Acura

Hi ***, I appreciate you taking my call regarding incident #*** involving *** *** and his concerns regarding his current leased
vehicle and the recall currently attached to it As I’m sure MR*** is aware this recall is affecting not just Acura but just about every major manufacturer as well and has become the biggest recall for vehicles in the United States everWe are trying our best to accommodate every customer and to minimize the inconvenience factor for all those involvedWe are working with the best that Acura has given and we are truly sorry for the way you feel regarding the status of your leased vehicleWe are working closely with Acura and have started to receive shipments to resolve the recall but they are coming in a very limited supply but we should expect this to change shortlyIn the meantime I would like to discuss this further with you to see if there is anything more we can offer to help while this sets itself throughMy direct contact information is below and if you can give me a call or an email I would like to discuss this further with youThanks in advance for your time and I look forward to hearing from you Thank you, Michael D General Sales Manager Elite Acura Route E Maple Shade, NJ Main: *** Fax: *** Email: ***

Complaint: ***
I am rejecting this response because:
I understand the recall and who/what it is affecting This is not my problem; it is the dealer's and manufacturer's problem My problem is I paid $to drive and Acura from April to May, but was provided with a *** ***
Elite Acura or Acura Corporate violated the lease agreement and someone needs to make me whole againEither that or do nothing like you have done The latter will result in the termination of any further business I do with either
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Tell us why here...*** *** stopped in on 9/17/with a failed battery but could not provide the receipt from his purchase Acura requires a receipt with a purchase date in order to process a warranty claim on the battery.*** *** stated that did not have the receipt any
longerGiven that we did not have the documentation required to process the claim , and in an attempt to assist him , we did contact Acura Client Relations to find out if there was anything we could do to process the claim without a receipt.Unfortunately the agent informed me that we could not process the claim under warrantyWe established a case # on *** ***s behalf and provided him with a phone number to reach Acura should he want to discuss it further with the agent.We then offered to sell *** *** a new battery at dealer cost and offered to install it at no charge in an effort to assist him in some way*** *** declined our offers of assistance

Review: Elite Acura Sold me a 2014 [redacted] RDX on 9-23-2014 in NJ contract #[redacted]. Elite agreed to Register and send paper work with title to the state of ** so I can register and drive this vehicle I have called and emailed them over and over It is six weeks.I can not drive it on the road with out a registration. They just keep giving me the runaround I paid $33.500.00 for the car and $993.00 for registration/title fee plus $299.00 document fees. They have not done anything.The salesmen [redacted] told me I can't keep calling Name of person that did the paperwork is The business manager [redacted] from Elite acura. what am I to do this has gone on for over six weeks and I can not drive this car.

Business

Response:

Customer received tags and registration. Tag work delay was due to a bank error and has been resolved

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a battery from them and it was under warranty and they didn't honor it 2 days before coming In I spoke to someone from elite Acura they ask for the sticker date on the side I gave it to them I had a new born in my car and the battery almost exploded I was very unhappy I was stuck on the side of the road on a hot day the battery was swollen they told me it was covered to bring the battery in but it will be a prorated charge of $40 I agreed...I go up to the dealership and now no one recalls talking to me about a battery or doing a prorated charge and can't find me buy the battery in the system and want me to find a receipt from years ago to bring it in I was so upset they was rude told me it was nothing they can do but the battery has there Acura logo "Acura precision battery" 100 months warranty they made me buy a new battery and took my other one their customer service level is terrible not very friendly was laughing and joking on a serious matterDesired Settlement: I want my money back for this and making me waste my time they should have charged me for a another battery when it was under warranty

Business

Response:

Tell us why here...[redacted] stopped in on 9/17/15 with a failed battery but could not provide the receipt from his purchase. Acura requires a receipt with a purchase date in order to process a warranty claim on the battery.[redacted] stated that did not have the receipt any longer. Given that we did not have the documentation required to process the claim , and in an attempt to assist him , we did contact Acura Client Relations to find out if there was anything we could do to process the claim without a receipt.Unfortunately the agent informed me that we could not process the claim under warranty. We established a case # on [redacted]s behalf and provided him with a phone number to reach Acura should he want to discuss it further with the agent.We then offered to sell [redacted] a new battery at dealer cost and offered to install it at no charge in an effort to assist him in some way. [redacted] declined our offers of assistance.