Elite Air Reviews (%countItem)
Elite Air Rating
Address: 180 Volusia Ave Ste 2, Hamilton, New Jersey, United States, 08610-2826
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I call Elite Air in the morning of 7/3/2018 for a service call to look at my tenant’s AC unit. 15 minutes later, someone name Josh called back and he said that he can be at the premise at 8pm. He told me that a “service call” costs $109 plus tax to diagnose the issue and I agree with this. According to my tenant, he showed up around 9:30pm. He stayed there around 12am. My tenant told me that she made a comment to Josh that how come he did not have to go home since the next day is a holiday. He told her that he tried to reach me a few times. I was actually not around and do not have the cellphone with me to pick up his calls. On 7/5/18, I called Josh to find out what is the issue of the AC; he never returned my call or simply just hung up on me. So, I called Elite office and found out the issue verbally and they wanted to bill me for $450 because he stayed there for 4 hours. I never engaged him to do any more work other than the service call. I told the representative that I am not willing to pay for anything other than the service call. I asked her that if he stayed there for 20 hours, and I have to pay 20 hours time which I never engaged the company to do; she said YES. That is absolutely crazy. I only have a verbal contract with Elite for a service call of $109 plus tax. If they want to extend the service, they need to get approval from me and definitely need an agreement or contract. Not able to reach the customer is not an agreement of acceptance.
As of today 7/20/2018, I still have not received any invoice or report about the issue of the AC at all. Now Elite put me on collection. It seems to me that this guy, Josh is incompetent and not able to find out what the issue is and want to create a much bigger project. The company needs to send me an invoice of $116, stating the issue on the invoice and I will pay for it. It is absolutely no way I will pay more than that.
We serviced *** property on 7/3/18. *** was in touch with on ON CALL technician. She requested that he come out at 9:30 PM. Josh obliged and stayed at the home until after midnight troubleshooting the unit. Josh charged the customer for the standard overtime service charge of $109 plus our flat rate price for troubleshooting beyond a normal scope of work. This price does cover the several hours Josh spent on site. Josh was not able to reach the customer after the initial call. Our office was in touch with *** on 7/5 (the next business day) to explain the repairs necessary and collect for the call. The customer declined paying not only the extended troubleshooting charge but the original $109 service charge. We told her we would accept the $109 service charge since Josh did not quote additional charges. She still refused. She refused to provide her billing address which is why she did not receive the invoice she refused to pay. The invoice was sent to the tenant since that was the only address we had on file and the bill was promptly sent to collections. We let *** know this was the action we would take should she refuse the $109. We would accept the $109 payment as we understand that she did not agree to more. Josh followed standard billing procedure for the time he spent on the job, but because he did not get the customer's ok for this we were willing to drop that charge. Josh's main concern was figuring out the customer's AC problem, which is why he stayed at their home past midnight.
Complaint: ***
I am rejecting this response because:
What the business saying I did not accept the billing of $109 plus tax is totally untruth. First of all, their office never reached out to me at all and I have to call their office to ask what is wrong with my heat pump. The only people try to reach out to me is their collection agency. I did receive the bill which is $450, but never describe what work has been done at all. The invoice just mentioned the money I owe them. Also, I never receive the adjusted invoice of $109 at all and never talked to them about refusing to pay, they just made it up. I waited for a few days and really want to call their office to request a new invoice with description of the charge. But I am very tired of it and do not want to waste any of my valuable time. So, I mail the check of $109 plus tax. I will not use this company again.
Regards