Elite Audiology Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The attached document includes Signed
insurance contingency contract outlining the price of the work as "Total amount of insurance proceeds, plus your deductible, for work performed." The invoice outlining specific charges, items not being complete (shown as a credit) and payments received to date. An email from the customers insurance company approving a supplemental charge in the amount of $The insurance claim summary outlining the total RCV insurance proceeds for the work performed. *** *** contracted with our firm under a contingency agreement to complete repairs to his home for insurance proceeds including deductibleThe initial insurance settlement was for $8,Orion and our staff resubmitted this claim to include coverage for areas that the insurance company initially deniedThe final negotiated insurance settlement was $14,plus one supplemental for $This negotiation took several weeks but we were successful and worked hard to represent *** *** The only funds that we are not entitled to as per the contract are for items *** *** chose to either do himself or hire another contractor forThose items are specifically outlined in the invoice document and correspond with individual line items in the insurance summary and again are the only funds that we have no claim to nor are we asking forAll work has been completed on the homeWe have responded to and fixed a few items that he brought to our attention after the project was complete without hesitation. This complaint is in response to Orions efforts to collect the balance due and I simply do not agree that we have misled the customer or have we breached any agreementHis claim that we released an employee that he had worked with is correct however I spoke with *** *** personally to reiterate this information weeks ago and again I feel that this complaint is his retaliation for my intent to file a mechanics lien on his home for failure to pay Orion the balance of money owed for the work complete. *** *** has notified Orion that he has a vent on the siding that he believes needs some attention and an appointment was set to visit and document the issue for correction if neededThat appointment was scheduled prior to this Revdex.com complaint being filedWe have shown response and courtesy as a professional company at every engagement with this customer. Jeremiah D*** Owner of Orion Home Improvements LLC

This is a complete farce. This complaint is asking us to commit insurance fraud. His disputed amount is his deductible from his insurance policy and we CANNOT legally not collect it from him, should we do so we will be committing a crime.