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Elite Auto Body, Inc.

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Reviews Elite Auto Body, Inc.

Elite Auto Body, Inc. Reviews (2)

Initial Business Response /* (1000, 5, 2016/09/21) */
Thank you for bringing your concerns with your experience at JBC Tire to our attention. The description of your story seems to have been cut short. From what we have read our understanding is that you came to a JBC Tire store for a tire...

rotation and our staff told you that you had a brake fluid leak that may have been due to a cross threading. The vehicle was then taken to the technician who had worked on the brakes last. From that point in the story it is unclear what the technician's response was.
It does not sound like the JBC employee was trying to push an unneeded repair, but simply addressing a concern from an observation. All JBC employees are required to become MAP (Motorist Assurance Program) Certified to comply with best industry sales practices. And unethical sales tactics are not tolerated within the JBC Tire company and we are sorry you felt that way.
Please clarify you experience, so we can be sure to address it accordingly.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager stated to me, " There was brake fluid all over inside the tire." She also said that the bolts were cross threaded, not that they may have been cross threaded. She also stated that her mechanic tried to loosen the bolt and could not because it had been cross threaded. I went back to her and asked her to repeat the disgnosis which I wrote down in front of her. The technician at the other place told me there was nothing wrong with my car. They gave me false information.
Final Business Response /* (4000, 9, 2016/09/23) */
Again, we are sorry you felt like you were being taken advantage of. It is our understanding you were shown by the JBC manager where there was brake fluid under your vehicle. It was the managers professional opinion that it was due to a cross thread issue. You stated your technician did not see a cross thread issue, this may be the case and it is possible we made a wrong diagnosis, but in no way would we condone one of our employees to purposely selling an unneeded repair. If we had proceeded to make the correction we felt was needed we would have been able to see for sure whether we were correct or not, if we had ultimately determined it was not due to a cross thread we would have got your consent for further diagnosis to ultimately find the cause.
Your situation will be used as a training opportunity in how we present ourselves to our customers in future.

Initial Business Response /* (1000, 5, 2016/01/05) */
It is disappointing when a customer leaves and feels they did not have their expectations met nor does it reflect the high standards that we set. While we never like to read that one of our customers had a poor experience, we are always grateful...

for the feedback so that we may address the issues with our managers. In this particular case the store manager had made multiple attempts to return the customers calls, and had left messages offering to have the vehicle towed back to the shop. We would encourage the customer to contact the owner of JBC Tire and Service Centers to get the issue resolved; [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I must reiterate part of my initial complaint.? I received no calls from the office mgr the day after overheating service while I was stranded with an "overheating" no working fan truck. I called JBC before noon to say I needed help & my truck repaired before work the next morning. That is why I had an appointment the day before and let them keep it the ENTIRE day. I was told they were texting the mgr. and would call me back.
Almost 2 hours passed [redacted] no call, I phoned again. I was told the truck needed to be towed in. I expressed that I did not have the money to tow it in after paying $527 to fix it the day before. JBC did not say they would tow it at their expense. I asked if they would send someone- they said they were too busy and would attempt to contact [redacted] again and WOULD call me back. They closed at 5pm on Sunday..I believe. Never heard back from them. Had to find a mechanic willing to help me on a Sunday- early evening.
Got the truck repaired so, I could drive it the next morning to work.
On Monday, [redacted] contacted my prior office mgr and then called me at my new office at 9:35 am.
Told [redacted] I was not happy and how the part, fluids, fan, faulty/broken ground wire to fan, and heater hose were incorrectly repaired, but, that I did have the truck fixed so, I could drive it.
I still did not realize the part that JBC replaced was incorrect. Not until it failed a 2nd time. Then the part number to the harness was traced to figure out it was incorrect. Had at least 3-4 parts store assistants, mechanic involved in this entire fiasco. I was also quoted another $305 for a mechanical fan to be put on. Since, I took a day off of work when the correct part was ordered, additional fan that was done for $35 and electrical fan repaired properly.
On 1-6, I phoned Mr. [redacted] as soon as I got in from (after reading the Revdex.com email with JBC response).
There was no answer when I phoned, left a message. Mr. [redacted] did call me back a little after 5pm-.
Spoke to him at length. Told him my complaints & that I have invoices to show dates/times of replacing the $40 part JBC replaced, proper coolant, transmission fluid. Mr. [redacted] asked what JBC could do for me.
Told him I want a substantial refund, truck is now fixed!Explained my stance and negative experiences being in JBC actually, 3 times total.

Mr. [redacted] stated he had not seen the Revdex.com complaint to understand sequence of events. He told me would have to get with [redacted] (his mgr.) yesterday to obtain invoices. He told me that he would phone me again last night for resolution. I told him I get in near 5pm. He left a message at 3:47..I phoned him at 5:01 and no answer. Left a message. No other calls today and I again left a message at the same number at 5pm.

Final Business Response /* (4000, 9, 2016/01/11) */
We wanted to make you aware that we have been in contact with the below customer, [redacted]. We have negotiated a settlement that they have agreed to. Thank you.

Final Consumer Response /* (2000, 12, 2016/01/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 1698 Mays Landing Road, egg harbor township, New Jersey, United States, 08234

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