Elite Auto Carriers Inc.

Revdex.com:At this time, I have not been contacted by Elite Auto Carriers Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Business presented an email quote of $498 for auto transport and charged me a flat $500 dollars in addition to charging my credit card $180 to locate a driver which they never told me about. I asked the attendant I spoke to on the phone if $500 was the total with all fees included and he said yes. Then I asked for a written email confirming this and he said the total transport fee was $500 and that he was taking my credit card and having me sign a contract to secure the reservation. The contract says he is charging my card a non refundable fee for an additional $180. He said he was based out of NY, but the card transaction was conducted in Boca Raton FL by another company. I was in the process of moving and he said to sign the contract over a mobile phone. The signatures are all electronic. He not point out that the $180 was in addition the $500 listed in the quote he sent me and the confirmation of the amount he told me I would be charged. Also, the driver to who I paid $500 as a money order told me he would pay the people who located the car to be transported (my car) a $100 fee of the $500 I paid. This is a deception which prays on people moving who are unlikely to study a contract which completely contradicts a written quote they are sent over email. The price this company charged is $100 more than anyone else once you add on the $180 dollar fee. It is complete nonsense.Desired Settlement: I would like $180 put back on my credit card and them to be forced to disclose the total cost of transporting a car (including all fees) when providing a quote. The contract and the written quote contradict each other and we are told that the contract is to confirm a reservation similar to reserving a hotel when we sign it. It is nothing of the sort. Shut them down if they do it again.

Consumer

Response:

At this time, I have not been contacted by Elite Auto Carriers Inc. regarding complaint ID [redacted].Sincerely,[redacted]