Elite Auto & Diesel Repair Inc

This customer made an appointment for 9-12-2016 for the switch replacement and did not show up.They then made an appointment for 9-14-2016 for the switch replacement and did not show up. Thenmade the appointment for 9-16-2016 for the switch replacement and added a belt squeal noise. Theswitch was...

replaced and we found the belt to be worn, recommended replacement, which they agreedto and it was done. When they came to pick up the car, it would not start. We used a jumper box to startit. At that time the owner/technician found the battery terminal cables dirty, he offered to have themcome back to have them cleaned at no charge. They left, and came right back saying the turn signal lightwas on the dash. They checked a few things in the parking lot and left. She then called, saying the beltwas squealing, and we told her she would need to return to have us look at it. There were phone callsbetween her, her fiance, and my two service advisors and myself. She was told that we would look at allthe issues and there would be no charge if they were all related to the switch installation, if they wereseparate issues, we would have to charge a diagnostic fee. Appointments were made on 10-3-2016,10-25,2016, both were no shows. And we heard no more from them.
Upon receiving the letter from the Revdex.com (on 1-3-2017), I reached out to the customer that evening at6:40pm regarding her wish to have the issues repaired. I asked her about making an appointment andshe became argumentative and confrontational. I asked her if she wanted us to fix the car or she couldhave a full refund and take it somewhere else that she would be happy. She stated that she shouldn'thave had to write a letter to get me to call her. I did point out that she had made appointments and hadnot shown up for them. I told her I cannot fix a car or see what has happened if she does not bring thecar to us. She then threatened to file a lawsuit after I tried to rectify this situation.
She again brought up the fact that her fiance has been coming to us for 10 years and has spentthousands of dollars. I did point out that I have only been in business since Oct. 1, 2012 and he has onlybeen to us for maintenance repairs, totaling less than $1000. I told her I just wanted to clarify heraccount of his history, since she used that as an example.
Brenda B[redacted]
Owner/Office Manager