Elite Auto, Inc

Upon reading the customers complaint it appears that some of what she described is more or less accurate. We had the car on hold for couple of days until Mrs.[redacted] asked for the non-refundable deposit to be returned. Because we had to repair some items we agreed. We started  working on the...

car, but we listed the car for sale again because there was No Deposit anymore. Usually the deposit goes towards the price of the car so the customer does not lose anything when they buy the car (there is no reason to claim the deposit back if you are planing eventually to purchase that vehicle). In this case I believe the customer was looking to purchase a different car, and in order not to lose the deposit, they thought that they could get their deposit back and come back later if other car did not work for them. However the vehicle got sold. Moreover there was no "Contract Agreement" signed between us guaranteeing that we hold the car for them. YES we agreed to fix the car and that's what we were doing while the other customer stopped by for a test drive and bought the car the same day. Lastly  providing to the customer the Bill of Sale that they can take to the bank in order to determine their eligibility for a loan does not mean that we entered into any sort of the contract with the customer. Sole purpose of the Bill of Sale was to permit the customer to seek approval  by the bank.   The only option the customer has is to pay a deposit to hold the car for a certain period of time. However as soon as that deposit is returned, we don't guarantee to keep that car any longer. In this case we actually agreed to keep the car for three days, but the deposit was returned. Which is more than we were required to do.   In addition to that we returned a non-refundable deposit of $300 to the customer we went above and beyond what was required to help the customer. After the initial test drive,we place the hold on the car and  few days later we allowed her to take the vehicle to the Dealer for an inspection. However we cannot be held responsible if a car sales after a deposit is returned