Elite Auto Mall

Complaint: [redacted] I am rejecting this response because:I am currently at a certified BMW repair shopAs I was not given my warranty information until the last time I went to complain, despite informing the dealer of several times, the impression given was that I had to work through their mechanic to utilize the warrantyAt no point up until this most recent set of complaints was I told that I could take my vehicle into a mechanic of my choosingI was also not informed that their mechanic clearly does not know how to work on BMW vehicles.My vehicle is currently under going diagnostics, but they have already informed me that the dealer's mechanic failed to reattach a belt properly, causing it to shred completely and an intake hose under the engine is not resealed properlyThey have to repair these issues before they can further assess any for any other mechanical problemsThese were not preexisting conditions, these are damages caused by a mechanic who did not know what he was doing, who was only used because I was unaware that I had a choice in the matter

Complaint: [redacted] I am rejecting this response because:The statements made by the business regarding the use of profanity is untruthful, as well as the claim that a [redacted] did not work at Elite Auto in June I was informed that the car not have a manufacturer's warranty at the time of purchase, and I was offered a service contract agreementI purchased the service contract agreement at the time I purchased the car, based the on the information I received regarding the car's warranty.The first two attachments are the laminated buyer's guide (front and back) that was hung on the windshield when I was first shown the carThe third and fourth attachments are the buyer's guide (page showing warranty information and page listing the possible major defects) the seller presented me with while I was signing paperworkWhen I asked about the discrepancy on the warranty information, I was told that the warranty shown on the initial buyer's guide I saw hanging in the car did not apply, and I was advised that the car did not have a warranty on itI was then presented with the service contract agreement which I bought Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:they didn't fulfill what they promisedI attached proof in earlier email Regards, [redacted]

On February 25, Mrs [redacted] and Mrs [redacted] came into our dealership and purchased the Nissan ArmadaAt the time of test drive our salesman [redacted] is the one who assisted them on a test driveDuring the test drive neither customer has any problems with the vehicleAfter the sale and about weeks after the customer has had the vehicle in her possession the check engine light came on and she also mentioned the vehicle shakes at 50-mphAs per us at the dealership took it upon ourselves to have the vehicle serviced and it was determined the Osensor needed to be replaced, we replaced it and also replaced with brand new tires also had them mounted and balanced and then before giving it back to the customer, the vehicle was driven by a mechanic to make sure all issues that were reported were fixedBoth customers signed the "AS IS" no warranty paperwork and "WE OWE'" showing nothing was promised at time of purchase for issues wrong with the vehicleCustomers also purchased a month warranty at the same time of saleOur dealership did not ask for any amount of funds for the work that has been done after the saleAttached is the dealerships management statements, the salesman statement, invoice from service, AS IS form, WE OWE form

All of our customers are aware at time of signing that our vehicles are sold “AS IS”Again *** *** purchased the extended warranty and discovered issues with the vehicle in which we took care of the billWe have spoken to our certified mechanic about the belt and intake house, it was stated that we never touched those items when only replacing the thermostat housing, radiator, radiator house and water pumpUpon completing of service of vehicle and final inspection everything was in good working condition prior to vehicle leaving propertyThe belt and intake hose were in good working conditions prior to customer picking up vehicle

Mrs*** purchased a Hyundai Elantra from Elite Auto Mall on June 29, 2015 upon the closing of the deal we offered Mrs*** a warranty just like we offer any of our customers that purchase a vehicle from us as part of a protection to their vehicleEvery
contract and warranty is explained before the finalizing of contracting is doneThe warranty companies give a prorated rates due to the time of contract to the cancellation dateWe can not give Mrs*** a full refund due to the time that has been used per the warranty contractThere has never been a *** *** ever work for our company as Mrs*** is claimingWhen Mrs*** called she was using profanity against our finance manager who was trying to explain the way the warranty companies work with the refunds in which she is refusing to settle forWe have complied to all aspects of the Law Contract an have done nothing wrong. Also, I have attached a copy of the warranty that was signed by Mrs*** and also a copy of the warranty paperwork showing us how much to refund per the warranty company

Complaint: ***
I am rejecting this response because:The car salesman (***) and the business representative (***) were aware that my car still had a manufacturer's warranty on it, but intentionally misrepresented information, for the sole purpose of making profitThis is unethical business practice, and any company that encourages such practice should be held liableAs a salesperson, you have a duty to know the facts about the merchandise that your are attempting to sell, and to inform potential customers accordinglyTo misrepresent or give information for the sole purpose of making a profit is unlawful, and I am prepared to resolve this dispute via legal avenues if I do not receive the resolution that I seek via Revdex.com. If S-Guard/Santander (the company through which the Service Contract Agreement was purchased) is refusing to refund the full amount, then Elite Auto Mall should be responsible for the difference.
Regards,
*** ***

On April 17, 2015 [redacted] purchased a 2008 Mini Cooper. Our policy at our car lot is for our customers to sign a “we owe” and “as is” document that shows that there will be nothing promised from us and thatthe purchase is as is with no warranty. [redacted] did purchase the extended...

warranty at the time of sale. [redacted] brought her vehicle in for overheating. We did give [redacted] 3 loaner vehicles during the duration ofthe service work. We fixed the issue at no cost to [redacted]. Our service department put over $1,300.00 in repairs to make the vehicle run properly. We have attached a copy of we owe, as is and the service department invoice.

Complaint: [redacted]
I am rejecting this response because:I am currently at a certified BMW repair shop. As I was not given my warranty information until the last time I went to complain, despite informing the dealer of several times, the impression given was that I had to work through their mechanic to utilize the warranty. At no point up until this most recent set of complaints was I told that I could take my vehicle into a mechanic of my choosing. I was also not informed that their mechanic clearly does not know how to work on BMW vehicles.My vehicle is currently under going diagnostics, but they have already informed me that the dealer's mechanic failed to reattach a belt properly, causing it to shred completely and an intake hose under the engine is not resealed properly. They have to repair these issues before they can further assess any for any other mechanical problems. These were not preexisting conditions, these are damages caused by a mechanic who did not know what he was doing, who was only used because I was unaware that I had a choice in the matter.

Complaint: [redacted]
I am rejecting this response because:they didn't fulfill what they promised. I attached proof in earlier email. 
Regards,
[redacted]

The conversation that was held between Mrs. [redacted] and our Manager [redacted] was very heated and unpleasant. Unfortunately we can not argue with the warranty company for the difference on prorated refunds. All vehicles on our lots display "AS IS" to protect the dealership from any responsibility of warranty on any vehicle through our dealership. Unfortunately the salesman [redacted] not [redacted] is no longer employed here. So I have no one to confirm the allegations your making. We have complied with refunding the prorated amount in a timely manner. Please understand that we have nothing to do with how much the warranty company is sending back on the cancellation of your warranty.

Complaint: [redacted]
I am rejecting this response because:The statements made by the business regarding the use of profanity is untruthful, as well as the claim that a [redacted] did not work at Elite Auto in June 2015. I was informed that the car not have a manufacturer's warranty at the time of purchase, and I was offered a service contract agreement. I purchased the service contract agreement at the time I purchased the car, based the on the false information I received regarding the car's warranty.The first two attachments are the laminated buyer's guide (front and back) that was hung on the windshield when I was first shown the car. The third and fourth attachments are the buyer's guide (page 1 showing warranty information and page 2 listing the possible major defects) the seller presented me with while I was signing paperwork. When I asked about the discrepancy on the warranty information, I was told that the warranty shown on the initial buyer's guide I saw hanging in the car did not apply, and I was advised that the car did not have a warranty on it. I was then presented with the service contract agreement which I bought. 
Regards,
[redacted]

On February 25, 2017 Mrs. [redacted] and Mrs. [redacted] came into our dealership and purchased the 2011 Nissan Armada. At the time of test drive our salesman [redacted] is the one who assisted them on a test drive. During the test drive neither customer has any problems with the vehicle. After the sale and...

about 2 weeks after the customer has had the vehicle in her possession the check engine light came on and she also mentioned the vehicle shakes at 50-60 mph. As per us at the dealership took it upon ourselves to have the vehicle serviced and it was determined the O2 sensor needed to be replaced, we replaced it and also replaced with 2 brand new tires also had them mounted and balanced and then before giving it back to the customer, the vehicle was driven by a mechanic to make sure all issues that were reported were fixed. Both customers signed the "AS IS" no warranty paperwork and "WE OWE'" showing nothing was promised at time of purchase for issues wrong with the vehicle. Customers also purchased a 3 month warranty at the same time of sale. Our dealership did not ask for any amount of funds for the work that has been done after the sale. Attached is the dealerships management statements, the salesman statement, invoice from service, AS IS form, WE OWE form