Elite Auto Parts

Mathew & all of the other people who work there truly HELP me to get them for my truck & I would tell everyone to ask them first they will do what they can to help you & if they can't they will give you your money back.

Dear Revdex.com:The customer wants us to honor a warranty that has been expired and voidedby customer action.We provide a day warranty onengines when thecore Is returned withindays of purchaseOur warranty terms clearlystate in capital bold letters''IF YOU DON'T RETURN A CORE WITHIN DAYS, THERE IS NO WARRANTY." In this case the customer never returned the coreThe warranty was voided.Furthermore,the customer has never returned the engineIt has been approximately days since the sale and the customer never returned the engine to our shop for InspectionEven if the warranty wasn't voided, they would have had to return the item to our shop within the days to be covered.The warranty was voided when the customer did not return the coreThe warranty is also expired because the customer did not return the part in question within the day time frame.Thank you for this opportunity to respond to the complaint

There is no writing about "warranty void without the core" on the receipt that was given on deliveryWe did advise elite that their core was ready for pickup, it is still on the original pallet they delivered it onwe did advise elite about the problem within the first day and let them know the car was stuck up in Flagstaff AzWe did get the car towed into us before the days were up and they flat out told us they will not honor their day warrantyIt is obvious that they are the kind of operation that will leave people out to dry when it comes to warrantiesThis is not their first issue in this area or I am sure not their lastWhen I fix a customers car and charge them the money, I have never gone back on my written warrantyCompanies should be ashamed and punished for these actionsI hope that the Revdex.com can see thru these guys and help me get this customer back on the road

Elite Auto [redacted] Complaint ID # [redacted] Dear Ms, [redacted] , Please accept this as our response to the above captioned complaint regarding a part that we... sold. On or about 12•20-13 we received a call regarding the tailgate that we listed on [redacted] , a parts locating website. The part was listed by description ( [redacted] ***), under parts comments: We specifically indicate that the part is N.I.Q. ( NOT INSURANCE QUALITY) which indicates to anyone in the business the parthas imperfections. [redacted] told us they may be able to use it anyway and sent one of their employee's to our shop to inspect the part. The employee inspected the part with a magnifying glass and we pointed out the imperfection. After carefully inspecting the entire part he said they wanted it and wrote out a check for the part. It was not until the first week in January that they called us to say the part would not work for them because of its condition. They were told to bring it back for us to inspect and see the damage they thought was on it. [redacted] returned the part a1nd dropped it off for someone to inspect. Upon inspection the only imperfection on the part was exactly what they seen when they picked it up and paid for it. We find it highly unusual that it took them weeks to find that the part would not work for them and that they wanted to return it. It should be noted th;;,t shops do this because used parts are on insurance estimates but the shop makes more profit •off of new parts from the dealer once supplements are accepted. This would mean that the im,urance company would have to see an attempt to buy a used part but that it was unacceptable to use. The insurance company would not have to see the part but only the mere attempt to purchase one. After we seen the returned part we installed in back on the truck it was taken off of. The gate opened and closed properly, did not bind and latched !;hut without any problems. With the fact being that there was nothing wrong with the part, the fact that the parts was carefully inspected by an agent of [redacted] , accepted and paid for, we declined the return. [redacted] paid us with a check. If the part was defective as they say, why didn't they stop payment on the check? The reason why, is that it was weeks later and the check had already been deposited and cleared. [redacted] left the part with us and we advised them that !they can pick up the part during normal business hours. In an attempt of good faith we will gladly issue them a ;tore credit minus the restock fee that we feel is appropriate for accepting the return of a perfectly good part, out employee's time spent to take the part off the truck and the time spent inspecting the part, putting it back on the truck to find that it works like any other tailgate would. I included a copy of our invoice for you to see that it indicates N.I.Q.. Again, meaning it has scratched paint and not considered insurance quality wlhich means ( perfect). I trust that this explains the position of the company and are here should [redacted] want their part or to take us up on our terms to accept the returned part. Sincerely, [redacted] Elite Auto [redacted] ***

Dear Revdex.com:Although we make exceptions to many of our customers to honor their warranty,we cannot do so In this caseThe customer voided the warranty by not returning the core or the motor to our facilityWe
do not pick up cores end the fact that he confirms the core Is still at his place Is evidence of that.Since the core was not returned to \.IS within days and the motor has not been returned to us within the day warranty window (and still has not been returned) we are unable to make an exception in
this case.There are specific conditions that will void the
warranty and the failure to return the items in a timely fashion is one of them

This is in response to your letter of 4-23-regarding the sale of an automotive bumper we sold on 4-16-
Please be advised that the customer that filed this complaint came into the business for the part in questionThe customer (inspected the part,) said he wanted the part, paid for the
part but said that he had to leave for an appointment and that he would be back after we pulled the part
We paid our employee to pull the part clean it and put it in will call area for the customers return
The customer was given an invoice that outlines our return policy and was also verbally told of the policy
He did call us after his court date and told us that he found that part elsewhere and wanted a refund on the part he purchased from us
We referred him to the verbiage on our return policy but did offer him a store credit for the full amount and without charging him a restocking feeThe customer declined our offer
His part is still here in will call for him to pick up
We trust that this explains our position in this matter but can be reached at the above captioned phone number should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not made aware of any invoice return policy until after my bank card was approved for the purchase of the bumper coverAgain, I never left with bumper cover from Elite auto partsWhen I meet with *** the sales clerk at Elite auto parts ia sued about their return policy and he stated their return policy was not complicated and specifically said, if I was not eventually going to need this bumper cover I would get a full refund as it was not and electrical item.This was restated by ***- Proclaimed owner of Elite Auto Parts, assuring me that I was within reason to request refund according to their policy on refunds for non electrical componentsI found out me later that afternoon my existing bumper cover was in much better shape than Elite's. So I communicated this immediately to *** and ***I was told by both employees refund was considering bumper cover was not and electrical component and was told they would not move forward on removing much less cleaning any part, until I returned a call making my interest in this part certain and arranging pick-upI will provide pictures of both bumper covers so it can be made clear the condition and damage beyond repair that Elite's bumper cover is in, compared to my ownElite's Damaged beyond repair part can be seen in the light purple color, my existing part is in the burgundy color.
Regards,
*** ***

Revdex.com - thank you for forwarding the dispute presented by customer [redacted]. The complaint describes a disputed amount of $684.00. There was no dispute at the Mr. [redacted]  filed this complaint as he was already refunded every penny he paid our shop. It was a simple transaction of refunding his...

credit card $684.00. There is no dispute. What more can he ask for other than an apology and a full refund? As a small business owner I am not sure how to respond to Mr. [redacted]'s other allegations. I am a retired special investigator of 26 years who has commendations from the Sate of Arizona as well as former Governor, Janet Napalitano, I am allowed to carry a fire arm do not need to be versed on my 2nd amendment rights. Mr. [redacted] accuses me of acting aggressively and motioning towards my gun in order to intimidate him and possibly harm him. This is absolutely UNTRUE. If this was true Mr. [redacted] should have immediately called the police. His version of my behavior simply did not happen. I have always carried a weapon and have extensive surveillance throughout the business property. My business is located in a high crime area of South Phoenix. Protection is a necessity. It's not uncommon for drug addicts and unsavory characters to come into my business for less than honorable purposes. By the grace of God I have NEVER had to reach for my weapon in self defense. I certainly did not do so with Mr. [redacted]. The interaction between Mr. [redacted] and I is recorded on our surveillance system. I trust this explains the company's position in this matter and consider the case closed. I invite you to review the video surveillance of the encounter between Mr. [redacted] and I shuld you want to do so. I am readily available should you need any other information. Jeff J[redacted]Elite Auto[redacted]

Dear Revdex.com:The customer wants us to honor a warranty that has been expired and voidedby customer action.We provide a 90 day warranty onengines when thecore Is returned within7 days of purchase. Our warranty terms clearlystate in capital bold letters''IF YOU DON'T RETURN A CORE WITHIN 7 DAYS, THERE IS...

NO WARRANTY." In this case the customer never returned the core. The warranty  was voided.Furthermore,the customer has
never returned the engine. It has been approximately 120 days since the sale and the customer never returned the engine to our shop for Inspection. Even if the warranty wasn't voided, they would have had to return the item to our shop within the 90 days to be covered.The warranty  was voided when the customer did not return the core. The warranty is also expired because the customer did not return  the part in question within the 90 day time frame.Thank you for this opportunity to respond to the complaint.

Elite Auto
[redacted] [redacted]
Complaint ID # [redacted]
Dear Ms, [redacted],
Please accept this as our response to the above captioned complaint regarding a part that we...

sold.
On or about 12•20-13 we received a call regarding the tailgate that we listed on [redacted], a parts locating website. The part was listed by description ( [redacted]), under parts comments: We specifically indicate that the part is N.I.Q. ( NOT INSURANCE QUALITY) which indicates to anyone in the business the parthas  imperfections.
[redacted] told us they may be able to use it anyway and sent one of their employee's to our shop to inspect the part.  The employee inspected the part with a magnifying glass and we pointed out the imperfection. After carefully inspecting the entire part he said they wanted it and wrote out a check for the part.
It was not until the first week in January that they called us to say the part would not work for them because of its condition. They were told to bring it back for us to inspect and see the damage they thought  was on it. [redacted] returned the part a1nd dropped it off for someone to inspect. Upon inspection the only imperfection  on the part was exactly what they seen when they picked it up and paid for it.
We find it highly unusual that it took them weeks to find that the part would not work for them and that they wanted to return it. It should be noted th;;,t shops do this because used parts are on insurance estimates but the shop makes more profit •off of new parts from the dealer once supplements are accepted. This would mean that the im,urance company would have to see an attempt  to buy a used part but that it was unacceptable to use. The insurance company would not have to see the part but only the mere attempt to purchase one.
 
After we seen the returned part we installed  in back on the truck it was taken off of. The gate opened and closed properly, did not bind and latched !;hut without any problems.
With the fact being that there was nothing wrong with the part, the fact that the parts was carefully inspected  by an agent of [redacted], accepted and paid for, we declined the return.
[redacted] paid us with a check. If the part was defective as they say, why didn't they stop payment on the check? The reason  why, is that it was weeks later and the check had already been deposited and cleared.
[redacted] left the part with us and we advised them that !they can pick up the part during normal business hours.
In an attempt of good faith we will gladly issue them a ;tore credit minus the restock fee that we feel is appropriate for accepting the return of a perfectly  good part, out employee's time spent to take the part off the truck and the time spent inspecting the part, putting it back on the truck to find that it works like any other tailgate would.
I   included a copy of our invoice for you to see that it indicates N.I.Q.. Again, meaning  it has scratched paint and not considered insurance quality wlhich means (  perfect).
I   trust that this explains the position of the company and are here should [redacted] want their part or to take us up on our terms to accept the returned part.
Sincerely, 
[redacted]
Elite Auto 
[redacted]

There is no writing about "warranty void without the core" on the receipt that was given on delivery. We did advise elite that their core was ready for pickup, it is still on the original pallet they delivered it on. we did advise elite about the problem within the first 45 day and let them know the car was stuck up in Flagstaff Az. We did get the car towed into us before the 90 days were up and they flat out told us they will not honor their 90 day warranty. It is obvious that they are the kind of operation that will leave people out to dry when it comes to warranties. This is not their first issue in this area or I am sure not their last. When I fix a customers car and charge them the money, I have never gone back on my written warranty. Companies should be ashamed and punished for these actions. I hope that the Revdex.com can see thru these guys and help me get this customer back on the road.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was not made aware of any invoice return policy until after my bank card was approved for the purchase of the bumper cover. Again, I never left with bumper cover from Elite auto parts. When I meet with [redacted] the sales clerk at Elite auto parts ia sued about their return policy and he stated their return policy was not complicated and specifically said, if I was not eventually going to need this bumper cover I would get a full refund as it was not and electrical item.This was restated by [redacted]- Proclaimed owner of Elite Auto Parts, assuring me that I was within reason to request refund according to their policy on refunds for non electrical components. I found out me later that afternoon my existing bumper cover was in much better shape than Elite's. So I communicated this immediately to [redacted] and [redacted]. I was told by both employees refund was normal considering bumper cover was not and electrical component and was told they would not move forward on removing much less cleaning any part, until I returned a call making my interest in this part certain and arranging pick-up. I will provide pictures of both bumper covers so it can be made clear the condition and damage beyond repair that Elite's bumper cover is in, compared to my own. Elite's Damaged beyond repair part can be seen in the light purple color, my existing part is in the burgundy color. 

Regards,

Elite Auto

Complaint ID # [redacted]
Dear Ms, [redacted],
Please accept this as our response to the above captioned complaint regarding a part that we...

sold.
On or about 12•20-13 we received a call regarding the tailgate that we listed on [redacted], a parts locating website. The part was listed by description ( [redacted]), under parts comments: We specifically indicate that the part is N.I.Q. ( NOT INSURANCE QUALITY) which indicates to anyone in the business the parthas  imperfections.
[redacted] told us they may be able to use it anyway and sent one of their employee's to our shop to inspect the part.  The employee inspected the part with a magnifying glass and we pointed out the imperfection. After carefully inspecting the entire part he said they wanted it and wrote out a check for the part.
It was not until the first week in January that they called us to say the part would not work for them because of its condition. They were told to bring it back for us to inspect and see the damage they thought  was on it. [redacted] returned the part a1nd dropped it off for someone to inspect. Upon inspection the only imperfection  on the part was exactly what they seen when they picked it up and paid for it.
We find it highly unusual that it took them weeks to find that the part would not work for them and that they wanted to return it. It should be noted th;;,t shops do this because used parts are on insurance estimates but the shop makes more profit •off of new parts from the dealer once supplements are accepted. This would mean that the im,urance company would have to see an attempt  to buy a used part but that it was unacceptable to use. The insurance company would not have to see the part but only the mere attempt to purchase one.
 
After we seen the returned part we installed  in back on the truck it was taken off of. The gate opened and closed properly, did not bind and latched !;hut without any problems.
With the fact being that there was nothing wrong with the part, the fact that the parts was carefully inspected  by an agent of [redacted], accepted and paid for, we declined the return.
[redacted] paid us with a check. If the part was defective as they say, why didn't they stop payment on the check? The reason  why, is that it was weeks later and the check had already been deposited and cleared.
[redacted] left the part with us and we advised them that !they can pick up the part during normal business hours.
In an attempt of good faith we will gladly issue them a ;tore credit minus the restock fee that we feel is appropriate for accepting the return of a perfectly  good part, out employee's time spent to take the part off the truck and the time spent inspecting the part, putting it back on the truck to find that it works like any other tailgate would.
I   included a copy of our invoice for you to see that it indicates N.I.Q.. Again, meaning  it has scratched paint and not considered insurance quality wlhich means (  perfect).
I   trust that this explains the position of the company and are here should [redacted] want their part or to take us up on our terms to accept the returned part.
Sincerely, 

Elite Auto 

This is in response to your letter of 4-23-14 regarding the sale of an automotive bumper we sold on 4-16-14.

Please be advised that the customer that filed this complaint came into the business for the part in question. The customer (inspected the part,) said he wanted the part, paid for the...

part but said that he had to leave for an appointment and that he would be back after we pulled the part.

We paid our employee to pull the part clean it and put it in will call area for the customers return.

The customer was given an invoice that outlines our return policy and was also verbally told of the policy.

He did call us after his court date and told us that he found that part elsewhere and wanted a refund on the part he purchased from us.

We referred him to the verbiage on our return policy but did offer him a store credit for the full amount and without charging him a restocking fee. The customer declined our offer.

His part is still here in will call for him to pick up.

We trust that this explains our position in this matter but can be reached at the above captioned phone number should you have further questions.