Elite Auto Services, LLC

Very quick and extremely helpfulDon made my day

Best AAA service everAter being on hold for minutes just to talk to the AAA operator I thought this was going to take some time to get my car battery jumpedBut *** (Truck 4) from Elite Auto Service arrived faster than quoted and charged my battery before I arrived homeMy daughter was home to give him the keysHe explained everything and offered additional helpful informationFor example, he explained to make sure phone chargers were not left on when car was turned offHe also said to leave car running for additional minutes to continue charging the batteryI was going to drive it around and he said it was fine in driveway just running, which saved me minutes of my timeMost importantly, he said my battery was fine and didn't try to sell me one*** was fast, professional and helpfulThank you Elite!

*** brought her car in initially on April 15th for a quote on a used motor replacement for her vehicle after her car broke down and our tow truck responded to her AAA call We towed it to our shop and gave her an estimate and she decided it was too costly After much time of research
and calling several other shops, she realized that we gave her the best price She made an appointment to have our shop replace her motor with a working used motor and also repair her window as it would no longer roll up or down The car came back in sometime between May and the 18th and her engine came in on the 21st We are always in good contact with our clients letting them know when we ordered their parts and when they are due to arrive and then when the expected completion date is That is our standard policy for every customer and we have an employee who's job is dedicated to this service Typically the mechanics will also keep in touch with the customer as well, so I can guarantee there was great communication We have a signed bill of completion and payment for this service on May 29th That is only days for a total engine replacement and to fix a window motor. After some time, she contacted us again saying that her same window will not work, her key fab will no longer pop her trunk hatch open, her ABS light is on and her tire pressure light is on Non of that has anything to do with any of the work that we did on her motor except for the window as we did replace the window motor Our company policy is 100% customer satisfaction and lifetime warranty on all of our work Therefor, since her window motor was not working properly we towed her vehicle in for free to assess the situation and we told her we would look into her warning lights. This time her car was here from Aug 24th to the 28th Our diagnostic stated AHer window worked perfectly, BThere was no trunk button on her key fab but her trunk did not pop open with her car hatch button CHer ABS traction control had absolutely nothing to do with our repairs nor are they related in any wayDNor did her tire pressure have anything to do with our repairs nor are they related in any way.We contacted her and she refused to accept that these issues were not our fault We hired SVS automotive to come out and run a check on her motor using their suzuki scannerThey were hired to see if somehow when we put her motor in if there was a wire that we could have damaged along the way They confirmed that it was not a wire but just a bad sensor which again, is unrelated to what we repaired. We were in contact with her at least times back and forth over these issues because she refused to accept that these problems arise with vehicles In her understanding, we had her car and replaced her motor therefor it is our fault that her ABS traction control, tire pressure and hatch are broken There is absolutely no way possible that we were responsible for any of that, nor are they related to the repairs we issued in any way As for her window, it worked perfectly for us when we repaired it and the whole time it was here the second time so there is no way we can fix something that works perfectly She refused to come and get her car until we repaired it and she went back and forth with our company talking to Tim, Bob, John, Pharon, Don, she just did not understand that we were not liable and therefor not going to fix her car for free She became such a problem, and use of employee time that on August 27th Jon (Owner) got to the point of mass frustration that he said it would be easier to fix her car for free just to make her happy and get her car out of the shop She demanded we get her a rental car during the allotted time of repairs and we did that for free, again, just because she was so absolutely complicated to work with We fixed her ABS light, we Fixed her hatch and we do not do any work on tires We checked her tire pressure and made sure they were all at correct levels and told her it is probably a bad tire sensor and that she needs to take her car to a tire shop because the sensor for her vehicle is inside her tire and her car doesn't state which tire is bad so she would actually need to replace all tire sensors in her car and she informed our mechanic that she did not want to put the money into it It was very clearly made out to her that we do not do anything with tires and she would need to take it somewhere else After she received her car, she wanted to bring it back in for a new unrelated issue and we obviously turned her away saying that our shop was too busy and it would be best for her to go somewhere else She was an extremely difficult person to deal with, she took up a lot of valuable time by many of our employees and she took up valuable resources from our shop not because we owed it to her but simply because she would not take no for an answer and it got to the point it would be easier and quicker to make the repairs for her I feel that days for a motor repair, days to repair issues for FREE that our shop was not even liable to repair, the free tow into our shop, the free rental car and the constant communication that she was given would equal up excellent customer service but you just can't please some people I will email the receipts and the paperwork that I have for this file to *** ***her phone number is ###-###-####

*** brought her car in initially on April 15th for a quote on a used motor replacement for her vehicle after her car broke down and our tow truck responded to her AAA call We towed it to our shop and gave her an estimate and she decided it was too costly After much time of research
and calling several other shops, she realized that we gave her the best price She made an appointment to have our shop replace her motor with a working used motor and also repair her window as it would no longer roll up or down
The car came back in sometime between May and the 18th and her engine came in on the 21st We are always in good contact with our clients letting them know when we ordered their parts and when they are due to arrive and then when the expected completion date is That is our standard policy for every customer and we have an employee who's job is dedicated to this service Typically the mechanics will also keep in touch with the customer as well, so I can guarantee there was great communication We have a signed bill of completion and payment for this service on May 29th That is only days for a total engine replacement and to fix a window motor.
After some time, she contacted us again saying that her same window will not work, her key fab will no longer pop her trunk hatch open, her ABS light is on and her tire pressure light is on
Non of that has anything to do with any of the work that we did on her motor except for the window as we did replace the window motor
Our company policy is 100% customer satisfaction and lifetime warranty on all of our work Therefor, since her window motor was not working properly we towed her vehicle in for free to assess the situation and we told her we would look into her warning lights.
This time her car was here from Aug 24th to the 28th Our diagnostic stated AHer window worked perfectly, BThere was no trunk button on her key fab but her trunk did not pop open with her car hatch button CHer ABS traction control had absolutely nothing to do with our repairs nor are they related in any wayDNor did her tire pressure have anything to do with our repairs nor are they related in any wayWe contacted her and she refused to accept that these issues were not our fault We hired SVS automotive to come out and run a check on her motor using their suzuki scannerThey were hired to see if somehow when we put her motor in if there was a wire that we could have damaged along the way They confirmed that it was not a wire but just a bad sensor which again, is unrelated to what we repaired.
We were in contact with her at least times back and forth over these issues because she refused to accept that these problems arise with vehicles In her understanding, we had her car and replaced her motor therefor it is our fault that her ABS traction control, tire pressure and hatch are broken There is absolutely no way possible that we were responsible for any of that, nor are they related to the repairs we issued in any way As for her window, it worked perfectly for us when we repaired it and the whole time it was here the second time so there is no way we can fix something that works perfectly She refused to come and get her car until we repaired it and she went back and forth with our company talking to Tim, Bob, John, Pharon, Don, she just did not understand that we were not liable and therefor not going to fix her car for free She became such a problem, and use of employee time that on August 27th Jon (Owner) got to the point of mass frustration that he said it would be easier to fix her car for free just to make her happy and get her car out of the shop
She demanded we get her a rental car during the allotted time of repairs and we did that for free, again, just because she was so absolutely complicated to work with We fixed her ABS light, we Fixed her hatch and we do not do any work on tires We checked her tire pressure and made sure they were all at correct levels and told her it is probably a bad tire sensor and that she needs to take her car to a tire shop because the sensor for her vehicle is inside her tire and her car doesn't state which tire is bad so she would actually need to replace all tire sensors in her car and she informed our mechanic that she did not want to put the money into it It was very clearly made out to her that we do not do anything with tires and she would need to take it somewhere else
After she received her car, she wanted to bring it back in for a new unrelated issue and we obviously turned her away saying that our shop was too busy and it would be best for her to go somewhere else
She was an extremely difficult person to deal with, she took up a lot of valuable time by many of our employees and she took up valuable resources from our shop not because we owed it to her but simply because she would not take no for an answer and it got to the point it would be easier and quicker to make the repairs for her
I feel that days for a motor repair, days to repair issues for FREE that our shop was not even liable to repair, the free tow into our shop, the free rental car and the constant communication that she was given would equal up excellent customer service but you just can't please some people
I will email the receipts and the paperwork that I have for this file to *** ***her phone number is ###-###-####