I requested a quote for shipping my car online from multiple sites I received a quote from Michael R [redacted] of Elite Auto Logistics, stating it would be $to ship my car During the phone conversation, he stated that I will need to pay a deposit of $upfront via credit card, and the remaining $will be due when the car is picked up from the driver After confirming that I will owe $remaining, I paid the $via credit card and signed a form for the payment A few days before the pick-up, I confirmed it again with Michael that I will be paying $to the driver and he said yes, that it had to be in cash, certified check or money order A few hours before my car was delivered to my destination, the driver tells me I owe him $ I told the driver that it was $600, and that I had already paid my He said no, to call the broker and he sent me a picture of the contract the broker sent him for $ I immediately contacted Mike, and he first asked me if my car was picked up already, and after I said yes, he told me I owe $and that's what I agreed upon I informed him of our initial conversation and when I confirmed it, in which he completely denied having said any of that and what I paid for the $was just for him to create a reservation and to locate a driver, and it is separate of the $ I know for a fact that he did not mention that at all No matter what I said, he denied it and said that this is a process for companies to collect a separate reservation fee and the driver fee was an additional cost Michael R [redacted] lied to me, and unfortunately, I was never sent a contract for the upfront payment with the remaining balance as proof I know of another person that I referred to this company(the same time I got the quote and didn't know of his conning methods) who told me Michael did the exact same thing to him, so I know I was not mistaken It could not have been a misunderstanding for both of us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] At no time does Elite acknowledge my page letter describing what happened that dayHis salesmen use bait & switch tactics to gain access to customer credit card numbers for deposit fraudAgain, the car was sitting on the side of the interstate needing picked up the next day to avoid it being towed by the state of MississippiHis salesman assured me it would be picked up the next dayWhen [redacted] was confronted about the ''driver'' with the dry run he provided a phone number that no one ever answered or replied to my voice mailsThere was never a driver in the area or en routeThe shipment was never booked with any transport companyPlease refer back to my original letter as attachedMy bank has since issued me a refund for the deposit fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Elite Auto Shipping, Incregarding complaint ID [redacted] I have disputed these charges with my credit card, and they are investigating the claimHopefully they will be able to credit the charges back to me permanently.Thank you! Sincerely, [redacted]
Case #: [redacted] Customer approved terms and conditions by signing the contractCustomer was charged administration feeIf you look in the contract article it states Elite Auto Shipping agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but cannot guarantee pior delivery on a specified dateAn administration fee of $will be charged for orders canceled prior to one week after the requested available pick up dateCustomers signed contract and cancellation email attached
Article of the approved and signed contract by [redacted] Elite Auto Shipping agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but cannot guarantee pior delivery on a specified dateAn administration fee of $will be charged for orders canceled prior to one week after the requested available pick up date [redacted] cancelled her order via an e-mailElite Auto Shipping can provide the exact contract signed by [redacted] and documentation proving [redacted] cancelled her order via e-mail when a driver was in route to pick her vehicle up
sans-serif;">Case #: [redacted] Customer canceled the day of pickup Customer was charged administration feeIf you look in the contract article it states Elite Auto Shipping agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but cannot guarantee pior delivery on a specified dateAn administration fee of $will be charged for orders canceled prior to one week after the requested available pick up dateCustomers signed contract and cancellation email attached
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I did not request a pick up on may ***I spoke to [redacted] and requested 5/*/I booked this company on April ***The conformation number is [redacted] the company had plenty of time to get one of their carriersI had to get home and I was held hostage to accept the other carrierIf you look at the reviews of Elite you will see the comments about the horrible situations they ran intoI will try to scan the contract so you see I am stating the truth [redacted] from their company called me a week before with the new price and to pick up the car on the ***! In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]
I requested a quote for shipping my car online from multiple sites I received a quote from Michael R [redacted] of Elite Auto Logistics, stating it would be $to ship my car During the phone conversation, he stated that I will need to pay a deposit of $upfront via credit card, and the remaining $will be due when the car is picked up from the driver After confirming that I will owe $remaining, I paid the $via credit card and signed a form for the payment A few days before the pick-up, I confirmed it again with Michael that I will be paying $to the driver and he said yes, that it had to be in cash, certified check or money order A few hours before my car was delivered to my destination, the driver tells me I owe him $ I told the driver that it was $600, and that I had already paid my He said no, to call the broker and he sent me a picture of the contract the broker sent him for $ I immediately contacted Mike, and he first asked me if my car was picked up already, and after I said yes, he told me I owe $and that's what I agreed upon I informed him of our initial conversation and when I confirmed it, in which he completely denied having said any of that and what I paid for the $was just for him to create a reservation and to locate a driver, and it is separate of the $ I know for a fact that he did not mention that at all No matter what I said, he denied it and said that this is a process for companies to collect a separate reservation fee and the driver fee was an additional cost Michael R [redacted] lied to me, and unfortunately, I was never sent a contract for the upfront payment with the remaining balance as proof I know of another person that I referred to this company(the same time I got the quote and didn't know of his conning methods) who told me Michael did the exact same thing to him, so I know I was not mistaken It could not have been a misunderstanding for both of us
Revdex.com: At this time, I have not been contacted by Elite Auto Shipping, Incregarding complaint ID [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] At no time does Elite acknowledge my page letter describing what happened that dayHis salesmen use bait & switch tactics to gain access to customer credit card numbers for deposit fraudAgain, the car was sitting on the side of the interstate needing picked up the next day to avoid it being towed by the state of MississippiHis salesman assured me it would be picked up the next dayWhen [redacted] was confronted about the ''driver'' with the dry run he provided a phone number that no one ever answered or replied to my voice mailsThere was never a driver in the area or en routeThe shipment was never booked with any transport companyPlease refer back to my original letter as attachedMy bank has since issued me a refund for the deposit fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by Elite Auto Shipping, Incregarding complaint ID [redacted] I have disputed these charges with my credit card, and they are investigating the claimHopefully they will be able to credit the charges back to me permanently.Thank you! Sincerely, [redacted]
Case #: [redacted] Customer approved terms and conditions by signing the contractCustomer was charged administration feeIf you look in the contract article it states Elite Auto Shipping agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but cannot guarantee pior delivery on a specified dateAn administration fee of $will be charged for orders canceled prior to one week after the requested available pick up dateCustomers signed contract and cancellation email attached
Article of the approved and signed contract by [redacted] Elite Auto Shipping agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but cannot guarantee pior delivery on a specified dateAn administration fee of $will be charged for orders canceled prior to one week after the requested available pick up date [redacted] cancelled her order via an e-mailElite Auto Shipping can provide the exact contract signed by [redacted] and documentation proving [redacted] cancelled her order via e-mail when a driver was in route to pick her vehicle up
sans-serif;">Case #: [redacted] Customer canceled the day of pickup Customer was charged administration feeIf you look in the contract article it states Elite Auto Shipping agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions but cannot guarantee pior delivery on a specified dateAn administration fee of $will be charged for orders canceled prior to one week after the requested available pick up dateCustomers signed contract and cancellation email attached
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I did not request a pick up on may ***I spoke to [redacted] and requested 5/*/I booked this company on April ***The conformation number is [redacted] the company had plenty of time to get one of their carriersI had to get home and I was held hostage to accept the other carrierIf you look at the reviews of Elite you will see the comments about the horrible situations they ran intoI will try to scan the contract so you see I am stating the truth [redacted] from their company called me a week before with the new price and to pick up the car on the ***! In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted]