Elite Automotive Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below The length of time required to repair the vehicle dictated that Elite Automotive should have made some good-faith effort to provide alternate transportation by the 4th week of the repair when we requested itWe were forced to acquire other transportation on our own resulting in the purchase of a new vehicle without the benefit of a trade-in. It ultimately took Elite Automotive days to resolve the problem, leaving us with a used vehicle we no longer had any use for by the time they completed the repairs. Their insistence that the course of the repair was out of their control in no ways abdicates their responsibility since the car was entrusted to them, not to Ford Motor or any other supplier they continually try to blame for the delay. Additionally, providing alternate transportation was entirely within their control, and Elite Automotive deliberately decided that saving the expense of providing alternate transportation was more important to them than our welfare or their own reputation.At the time the car was finally made available to us on October 13th some days after the vehicle was left with them, I requested that Elite Automotive accept the previous proposal I made through the Revdex.com, which would have put them in exactly the same situation they have put us, -specifically- they would have become the owner of a car they have no use for. The owner of Elite Automotive declined to accept that resolution.We stand by our original complaint as submitted, and feel that the Revdex.com records should indicate the complaint was NOT SATISFACTORILY RESOLVED. Further, we strongly feel the details of the complaint should be made available for public inspection. It is our belief that in the interests of the public at large, the Revdex.com rating of Elite Automotive should also be adjusted to reflect the true nature of their business practices, something that certainly is not reflected in their current A+ rating Regards, [redacted]

Company believes that customer's transaction was properly handled: Oil change: Company records completed at time of transaction show and Customer agrees that oil change was requested and provided Brakes: Company records completed at time of transaction, and provided to customer, show that Service Adviser informed customer that rear brakes were at 2mmCompany believes that Service Adviser's offer to service brakes at 2mm was commercially reasonableCompany contends that failure to advise and suggest brake service at 2mm would have been inappropriateCustomer declined brake service, no brake service was paid for or provided Oil Leak: Company records completed at time of transaction, and provided to customer, show that Service Adviser informed customer of oil leakService Adviser offered leak detection service that would introduce dye into systems to identify source of leakCustomer declinedBecause Customer declined oil leak detection services, no leak testing was paid for or provided Because Company provided service as requested by Customer, and because Company made commercially reasonable offers to provide services that Customer declined, Company believes transaction was properly handled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The length of time required to repair the vehicle dictated that Elite Automotive should have made some good-faith effort to provide alternate transportation by the 4th week of the repair when we requested itWe were forced to acquire other transportation on our own resulting in the purchase of a new vehicle without the benefit of a trade-in. It ultimately took Elite Automotive days to resolve the problem, leaving us with a used vehicle we no longer had any use for by the time they completed the repairs. Their insistence that the course of the repair was out of their control in no ways abdicates their responsibility since the car was entrusted to them, not to Ford Motor or any other supplier they continually try to blame for the delay. Additionally, providing alternate transportation was entirely within their control, and Elite Automotive deliberately decided that saving the expense of providing alternate transportation was more important to them than our welfare or their own reputation.At the time the car was finally made available to us on October 13th some days after the vehicle was left with them, I requested that Elite Automotive accept the previous proposal I made through the Revdex.com, which would have put them in exactly the same situation they have put us, -specifically- they would have become the owner of a car they have no use for. The owner of Elite Automotive declined to accept that resolution.We stand by our original complaint as submitted, and feel that the Revdex.com records should indicate the complaint was NOT SATISFACTORILY RESOLVED. Further, we strongly feel the details of the complaint should be made available for public inspection. It is our belief that in the interests of the public at large, the Revdex.com rating of Elite Automotive should also be adjusted to reflect the true nature of their business practices, something that certainly is not reflected in their current A+ rating
Regards,
*** ***

RESPONSE:ELITE takes customer service and performance seriously, ELITE responds that its attempts to resolve customer's complaint were reasonable, and any delay in repair was related to issues not within ELITE's control (see excerpt of service record below). As background, the Customer's
vehicle was towed into ELITE's shop and was inoperableELITE made attempts to address issues at the lowest cost and inconvenience to the customerAfter addressing multiple issues with the vehicle- including worn spark plugs, dirty air filter, dirty fluids, ignition coil breakdown, ELITE ultimately replaced the control module with Customer's authorizationThe control module was found to be defective on two occasions, resulting in delay that was not within ELITE's controlELITE made reasonable attempts to respond and resolve a complex issue, acting at all times with consideration for the cost and delay to the customer. Regarding a "loaner" vehicle, the customer assured ELITE representatives that he had transportation covered.ELITE is not willing to purchase the customer's vehicle, because to do so would be an unjustified windfall for the customerELITE has fronted labor and equipment costs for a complex repair in good faithThe vehicle has been repaired and ELITE requests payment for repairs as invoiced. SERVICE RECORD: DIAGNOSE CHECK ENGINE LIGHT. ENGINE RUNS ROUGH AND IS UNABLE TO IDLE ON ITS OWN, VEHICLE HAD TO BE PUSHED INTO SHOP (ENGINE WILL NOT STAY RUNNING ) CHECKED AND RETRIEVED DIAGNOSTIC TROUBLE CODES PO303-CYLINDER #MISS FIRE, PO316-ENGINE MISS FIREs UPON START UP, PO351-IGNITION COIL A/ SECONDARY CIRCUIT FAULT, PO355-IGNITION COIL CIRCUIT FAULT, PO356-IGNITION COIL CIRCUIT F FAULTREMOVED FRONT SPARK PLUGS FOR INSPECTION, FOUND SPARK PLUGS EXCESSIVELY WORN DOWN, INTAKE MANIFOLD NEEDS TO BE REMOVED FOR FURTHER DIAGNOSTICSREMOVED INTAKE PLENUM FOUND 2- BURNT IGNITION COIL PACKS ON FIRE WALL SIDE CYLINDER HEAD.***POINT INSPECTION n/c ENGINE OIL AND FILTER IS RECOMMENDED, ENGINE AIR FILTER IS DIRTY, ENGINE OOLANT NEEDS TO BE REPLACED, POWER STEERING FLUID IS DIRTY 7/10, TRANSMISSION FLUID IS DIRTY 7/10, BATTERY TERMINALS ARE CORRODED, BATTERY NEEDS TO BE RECHARGED AND RE TESTED MAY NEED REPLACEMENT, ENGINE DRIVE BELT IS CRACKED 6/10, LOWER TRANSMISSION MOUNT IS WEAK.***REPLACE 3-FAILED IGNITION COIL PACKS AND ALL SPARK PLUGS ( SAVE OLD PARTS FOR CUSTOMER ) REMOVE INTAKE PLENUM, REMOVE ALL IGNITION COIL PACKS AND ALL SPARK PLUGS, PERFORMED MANUAL CYLINDER COMPRESSION TEST, CYLINDER 1-PSI, CYLINDER 2-PSI, CYLINDER 3-PSI, CYLINDER 4-PSI, CYLINDER 5- PSI, CYLINDER 6- PSI INSTALL 3-NEW IGNITION COIL PACKS ON FIRE WALL SIDE OF ENGINE, ( CUSTOMER ONLY AUTHORIZED TO REPLACE 3-IGNITION COIL PACKS ) RE INSTALL INTAKE PLENUM USING NEW GASKETS, AFTER REPLACEMENT OF 3-IGNITION COIL PACKS RAN ENGINE, ENGINE DEVELOPED CYLINDER MISFIRES, DIAGNOSED AND FOUND FAILED IGNITION COIL PACKS AND SHORTER OUT POWER CONTROL MODULE, PER SERVICE BULLETIN REPLACED ALL IGNITION COIL PACKS, REPLACED ENGINE POWER CONTROL MODULE.***FUEL INDUCTION SERVICETHREE PART OPERATION TO INCLUDE CLEAN AND CONDITION FUEL LINES FROM FUEL TANK TO THROTTLE BODY, REMOVE AND CLEAN CARBON FROM THROTTLE AND CHECK THROTTLE BODY OPERATION, CLEAN AND CONDITION FUEL INJECTOR RAILS AND INJECTORS, RE CALIBRATE THROTTLE BODY AND RETEST. ***AFTER IGNITION COIL PACK AND SPARK PLUG REPLACEMENT, VEHICLE RAN AND IDLED FOR ABOUT MINUTES, ENGINE STARTED RUNNING ROUGH, CHECK ENGINE LIGHT CAME ON, TRACED CODES AND GOT PO303-CYLINER #MISS FIREDIAGNOSED AND FOUND INTERNAL FAULT WITH POWER CONTROL MODULE, CONTROL MODULE IS SENDING DIRECT POWER TO CYLINDERS 1,AND POWER CONTROL MODULE NEEDS TO BE REPLACED, (UPON POWER CONTROL MODULE REPLACEMENT, MODULE NEEDS TO BE RE PROGRAMMED, WILL NEED 2-OEM IGNITION KEYS ).REMOVE AND REPLACE FAILED POWER CONTROL MODULEREPROGRAM POWER CONTROL MODULE. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The original problem was that the engine would not start up after been driven on several errandsI would get in the car to go home and I would turn the key and the engine would run very rough, shake then dies outIt would do that for about to minutes then the car will start up as if nothing had happened, and I was able to drive the car homeThis has happened different times, and months apartWhen it happened the third time on March 19th, I took it in to Elite, and explained the problem to themThe mechanic hook the diagnostic machine to locate the problem and I was told that it "passed with flying colors"So why did they replaced parts that did not correct the problemI think that since the diagnostic machine did not pin point the problem, they made the decision to go ahead and replace a parts and run up the bill because the car is already thereObviously, the car broke down days later because they misdiagnosed the problemI had the tow truck bring the car back to their shop when it broke down againElite wanted to charge me an additional $to replace the fuel pump, I told them that they misdiagnosed the problem and should credit the previous bill towards the $that they are now asking, they won't do it so I had to call around to see where I could take my carI found a shop who replaced the fuel pump for $I just cannot afford to pay an additional $for their mistakeIt's not fair
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe original problem was that the engine would not start up after been driven on several errandsI would get in the car to go home and I would turn the key and the engine would run very rough, shake then dies outIt would do that for about to minutes then the car will start up as if nothing had happened, and I was able to drive the car homeThis has happened different times, and months apartWhen it happened the third time on March 19th, I took it in to Elite, and explained the problem to themThe mechanic hook the diagnostic machine to locate the problem and I was told that it "passed with flying colors"So why did they replaced parts that did not correct the problemI think that since the diagnostic machine did not pin point the problem, they made the decision to go ahead and replace a parts and run up the bill because the car is already thereObviously, the car broke down days later because they misdiagnosed the problemI had the tow truck bring the car back to their shop when it broke down againElite wanted to charge me an additional $to replace the fuel pump, I told them that they misdiagnosed the problem and should credit the previous bill towards the $that they are now asking, they won't do it so I had to call around to see where I could take my carI found a shop who replaced the fuel pump for $I just cannot afford to pay an additional $for their mistakeIt's not fair
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The original problem was that the engine would not start up after been driven on several errands I would get in the car to go home and I would turn the key and the engine would run very rough, shake then dies out It would do that for about to minutes then the car will start up as if nothing had happened, and I was able to drive the car home This has happened different times, and months apart When it happened the third time on March 19th, I took it in to Elite, and explained the problem to themThe mechanic hook the diagnostic machine to locate the problem and I was told that it "passed with flying colors" So why did they replaced parts that did not correct the problem I think that since the diagnostic machine did not pin point the problem, they made the decision to go ahead and replace a parts and run up the bill because the car is already there Obviously, the car broke down days later because they misdiagnosed the problem I had the tow truck bring the car back to their shop when it broke down again Elite wanted to charge me an additional $to replace the fuel pump, I told them that they misdiagnosed the problem and should credit the previous bill towards the $that they are now asking, they won't do it so I had to call around to see where I could take my car I found a shop who replaced the fuel pump for $ I just cannot afford to pay an additional $for their mistake It's not fair
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The length of time required to repair the vehicle dictated that Elite Automotive should have made some good-faith effort to provide alternate transportation by the 4th week of the repair when we requested itWe were forced to acquire other transportation on our own resulting in the purchase of a new vehicle without the benefit of a trade-in. It ultimately took Elite Automotive days to resolve the problem, leaving us with a used vehicle we no longer had any use for by the time they completed the repairs. Their insistence that the course of the repair was out of their control in no ways abdicates their responsibility since the car was entrusted to them, not to Ford Motor or any other supplier they continually try to blame for the delay. Additionally, providing alternate transportation was entirely within their control, and Elite Automotive deliberately decided that saving the expense of providing alternate transportation was more important to them than our welfare or their own reputation.At the time the car was finally made available to us on October 13th some days after the vehicle was left with them, I requested that Elite Automotive accept the previous proposal I made through the Revdex.com, which would have put them in exactly the same situation they have put us, -specifically- they would have become the owner of a car they have no use for. The owner of Elite Automotive declined to accept that resolution.We stand by our original complaint as submitted, and feel that the Revdex.com records should indicate the complaint was NOT SATISFACTORILY RESOLVED. Further, we strongly feel the details of the complaint should be made available for public inspection. It is our belief that in the interests of the public at large, the Revdex.com rating of Elite Automotive should also be adjusted to reflect the true nature of their business practices, something that certainly is not reflected in their current A+ rating
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The length of time required to repair the vehicle dictated that Elite Automotive should have made some good-faith effort to provide alternate transportation by the 4th week of the repair when we requested itWe were forced to acquire other transportation on our own resulting in the purchase of a new vehicle without the benefit of a trade-in.? It ultimately took Elite Automotive days to resolve the problem, leaving us with a used vehicle we no longer had any use for by the time they completed the repairs.? Their insistence that the course of the repair was out of their control in no ways abdicates their responsibility since the car was entrusted to them, not to Ford Motor or any other supplier they continually try to blame for the delay.? Additionally, providing alternate transportation was entirely within their control, and Elite Automotive deliberately decided that saving the expense of providing alternate transportation was more important to them than our welfare or their own reputation.At the time the car was finally made available to us on October 13th some days after the vehicle was left with them, I requested that Elite Automotive accept the previous proposal I made through the Revdex.com, which would have put them in exactly the same situation they have put us, -specifically- they would have become the owner of a car they have no use for.? The owner of Elite Automotive declined to accept that resolution.We stand by our original complaint as submitted, and feel that the Revdex.com records should indicate the complaint was NOT SATISFACTORILY RESOLVED.? Further, we strongly feel the details of the complaint should be made available for public inspection.? It is our belief that in the interests of the public at large, the Revdex.com rating of Elite Automotive should also be adjusted to reflect the true nature of their business practices, something that certainly is not reflected in their current A+ rating
Regards,
*** ***

RESPONSE:ELITE takes customer service and performance seriously, ELITE responds that its attempts to resolve customer's complaint were reasonable, and any delay in repair was related to issues not within ELITE's control (see excerpt of service record below). As background, the Customer's...

vehicle was towed into ELITE's shop and was inoperable. ELITE made attempts to address issues at the lowest cost and inconvenience to the customer. After addressing multiple issues with the vehicle- including worn spark plugs, dirty air filter, dirty fluids, ignition coil breakdown, ELITE ultimately replaced the control module with Customer's authorization. The control module was found to be defective on two occasions, resulting in delay that was not within ELITE's control. ELITE made reasonable attempts to respond and resolve a complex issue, acting at all times with consideration for the cost and delay to the customer. Regarding a "loaner" vehicle, the customer assured ELITE representatives that he had transportation covered.ELITE is not willing to purchase the customer's vehicle, because to do so would be an unjustified windfall for the customer. ELITE has fronted labor and equipment costs for a complex repair in good faith. The vehicle has been repaired and ELITE requests payment for repairs as invoiced. SERVICE RECORD: DIAGNOSE CHECK ENGINE LIGHT. ENGINE RUNS ROUGH AND IS UNABLE TO IDLE ON ITS OWN, VEHICLE HAD TO BE PUSHED INTO SHOP (ENGINE WILL NOT STAY RUNNING ) CHECKED AND RETRIEVED DIAGNOSTIC TROUBLE CODES PO303-CYLINDER #3 MISS FIRE, PO316-ENGINE MISS FIREs UPON START UP, PO351-IGNITION COIL A/ SECONDARY CIRCUIT FAULT, PO355-IGNITION COIL CIRCUIT FAULT, PO356-IGNITION COIL CIRCUIT F FAULT. REMOVED FRONT SPARK PLUGS FOR INSPECTION, FOUND SPARK PLUGS EXCESSIVELY WORN DOWN, INTAKE MANIFOLD NEEDS TO BE REMOVED FOR FURTHER DIAGNOSTICS. REMOVED  INTAKE PLENUM FOUND 2- BURNT IGNITION COIL PACKS ON FIRE WALL SIDE CYLINDER HEAD.[redacted]30 POINT INSPECTION n/c ENGINE OIL AND FILTER IS RECOMMENDED, ENGINE AIR FILTER IS DIRTY, ENGINE OOLANT NEEDS TO BE REPLACED, POWER STEERING FLUID IS DIRTY 7/10, TRANSMISSION FLUID IS DIRTY 7/10, BATTERY TERMINALS ARE CORRODED, BATTERY NEEDS TO BE RECHARGED AND RE TESTED MAY NEED REPLACEMENT, ENGINE DRIVE BELT IS CRACKED 6/10, LOWER TRANSMISSION MOUNT IS WEAK.[redacted]REPLACE 3-FAILED IGNITION COIL PACKS AND ALL SPARK PLUGS ( SAVE OLD PARTS FOR CUSTOMER ) REMOVE INTAKE PLENUM, REMOVE ALL IGNITION COIL PACKS AND ALL SPARK PLUGS, PERFORMED MANUAL CYLINDER COMPRESSION TEST, CYLINDER 1-150 PSI, CYLINDER 2-160 PSI, CYLINDER 3-150 PSI, CYLINDER 4-150 PSI, CYLINDER 5- 160 PSI, CYLINDER 6- 170 PSI INSTALL 3-NEW IGNITION COIL PACKS ON FIRE WALL SIDE OF ENGINE, ( CUSTOMER ONLY AUTHORIZED TO REPLACE 3-IGNITION COIL PACKS ) RE INSTALL INTAKE PLENUM USING NEW GASKETS, AFTER REPLACEMENT OF 3-IGNITION COIL PACKS RAN ENGINE, ENGINE DEVELOPED CYLINDER MISFIRES, DIAGNOSED AND FOUND FAILED IGNITION COIL PACKS AND SHORTER OUT POWER CONTROL MODULE, PER SERVICE BULLETIN REPLACED ALL IGNITION COIL PACKS, REPLACED ENGINE POWER CONTROL MODULE.[redacted]FUEL INDUCTION SERVICE. THREE PART OPERATION TO INCLUDE CLEAN AND CONDITION FUEL LINES FROM FUEL TANK TO THROTTLE BODY, REMOVE AND CLEAN CARBON FROM THROTTLE AND CHECK THROTTLE BODY OPERATION, CLEAN AND CONDITION FUEL INJECTOR RAILS AND INJECTORS, RE CALIBRATE THROTTLE BODY AND RETEST. [redacted]AFTER IGNITION COIL PACK AND SPARK PLUG REPLACEMENT, VEHICLE RAN AND IDLED FOR ABOUT 5 MINUTES, ENGINE STARTED RUNNING ROUGH, CHECK ENGINE LIGHT CAME ON, TRACED CODES AND GOT PO303-CYLINER #3 MISS FIRE. DIAGNOSED AND FOUND INTERNAL FAULT WITH POWER CONTROL MODULE, CONTROL MODULE IS SENDING DIRECT POWER TO CYLINDERS 1,2 AND 3. POWER CONTROL MODULE NEEDS TO BE REPLACED, (UPON POWER CONTROL MODULE REPLACEMENT, MODULE NEEDS TO BE RE PROGRAMMED, WILL NEED 2-OEM IGNITION KEYS ).REMOVE AND REPLACE FAILED POWER CONTROL MODULE. REPROGRAM POWER CONTROL MODULE. [redacted]

Company believes that customer's transaction was properly handled:
Oil change: Company records completed at time of transaction show and Customer agrees that oil change was requested and provided.
Brakes: Company records completed at time of transaction, and provided to...

customer, show that Service Adviser informed customer that rear brakes were at 2mm. Company believes that Service Adviser's offer to service brakes at 2mm was commercially reasonable. Company contends that failure to advise and suggest brake service at 2mm would have been inappropriate. Customer declined brake service, no brake service was paid for or provided.
Oil Leak: Company records completed at time of transaction, and provided to customer, show that Service Adviser informed customer of oil leak. Service Adviser offered leak detection service that would introduce dye into systems to identify source of leak. Customer declined. Because Customer declined oil leak detection services, no leak testing was paid for or provided.
Because Company provided service as requested by Customer, and because Company made commercially reasonable offers to provide services that Customer declined, Company believes transaction was properly handled.

RESPONSE:
ELITE takes customer service and performance seriously, ELITE responds that its attempts to resolve customer's complaint were reasonable, and any delay in repair was related to issues not within ELITE's control (see excerpt of service record...

below). 
As background, the Customer's vehicle was towed into ELITE's shop and was inoperable. ELITE made attempts to address issues at the lowest cost and inconvenience to the customer. After addressing multiple issues with the vehicle- including worn spark plugs, dirty air filter, dirty fluids, ignition coil breakdown, ELITE ultimately replaced the control module with Customer's authorization. The control module was found to be defective on two occasions, resulting in delay that was not within ELITE's control. ELITE made reasonable attempts to respond and resolve a complex issue, acting at all times with consideration for the cost and delay to the customer. 
Regarding a "loaner" vehicle, the customer assured ELITE representatives that he had transportation covered.
ELITE is not willing to purchase the customer's vehicle, because to do so would be an unjustified windfall for the customer. ELITE has fronted labor and equipment costs for a complex repair in good faith. The vehicle has been repaired and ELITE requests payment for repairs as invoiced. 
SERVICE RECORD: 
DIAGNOSE CHECK ENGINE LIGHT. ENGINE RUNS ROUGH AND IS UNABLE TO IDLE ON ITS OWN, VEHICLE HAD TO BE PUSHED INTO SHOP (ENGINE WILL NOT STAY RUNNING ) CHECKED AND RETRIEVED DIAGNOSTIC TROUBLE CODES PO303-CYLINDER #3 MISS FIRE, PO316-ENGINE MISS FIREs UPON START UP, PO351-IGNITION COIL A/ SECONDARY CIRCUIT FAULT, PO355-IGNITION COIL CIRCUIT FAULT, 
PO356-IGNITION COIL CIRCUIT F FAULT. REMOVED FRONT SPARK PLUGS FOR INSPECTION, FOUND SPARK PLUGS EXCESSIVELY WORN DOWN, INTAKE MANIFOLD NEEDS TO BE REMOVED FOR FURTHER DIAGNOSTICS. REMOVED  INTAKE PLENUM FOUND 2- BURNT IGNITION COIL PACKS ON FIRE WALL SIDE CYLINDER HEAD.
[redacted]
30 POINT INSPECTION n/c ENGINE OIL AND FILTER IS RECOMMENDED, ENGINE AIR FILTER IS DIRTY, ENGINE OOLANT NEEDS TO BE REPLACED, POWER STEERING FLUID IS DIRTY 7/10, TRANSMISSION FLUID IS DIRTY 7/10, BATTERY TERMINALS ARE CORRODED, BATTERY NEEDS TO BE RECHARGED AND RE TESTED MAY NEED REPLACEMENT, ENGINE DRIVE BELT IS CRACKED 6/10, LOWER TRANSMISSION MOUNT IS WEAK.
[redacted]
REPLACE 3-FAILED IGNITION COIL PACKS AND ALL SPARK PLUGS ( SAVE OLD PARTS FOR CUSTOMER ) REMOVE INTAKE PLENUM, REMOVE ALL IGNITION COIL PACKS AND ALL SPARK PLUGS, PERFORMED MANUAL CYLINDER COMPRESSION TEST, CYLINDER 1-150 PSI, CYLINDER 2-160 PSI, CYLINDER 3-150 PSI, CYLINDER 4-150 PSI, CYLINDER 5- 160 PSI, CYLINDER 6- 170 PSI INSTALL 3-NEW IGNITION COIL PACKS ON FIRE WALL SIDE OF ENGINE, ( CUSTOMER ONLY AUTHORIZED TO REPLACE 3-IGNITION COIL PACKS ) RE INSTALL INTAKE PLENUM USING NEW GASKETS, AFTER REPLACEMENT OF 3-IGNITION COIL PACKS RAN ENGINE, ENGINE DEVELOPED CYLINDER MISFIRES, DIAGNOSED AND FOUND FAILED IGNITION COIL PACKS AND SHORTER OUT POWER CONTROL MODULE, PER SERVICE BULLETIN REPLACED ALL IGNITION COIL PACKS, REPLACED ENGINE POWER CONTROL MODULE.
[redacted]
FUEL INDUCTION SERVICE. THREE PART OPERATION TO INCLUDE CLEAN AND CONDITION FUEL LINES FROM FUEL TANK TO THROTTLE BODY, REMOVE AND CLEAN CARBON FROM THROTTLE AND CHECK THROTTLE BODY OPERATION, CLEAN AND CONDITION FUEL INJECTOR RAILS AND INJECTORS, RE 
CALIBRATE THROTTLE BODY AND RETEST. 
[redacted]
AFTER IGNITION COIL PACK AND SPARK PLUG REPLACEMENT, VEHICLE RAN AND IDLED FOR ABOUT 5 MINUTES, ENGINE STARTED RUNNING ROUGH, CHECK ENGINE LIGHT CAME ON, TRACED CODES AND GOT PO303-CYLINER #3 MISS FIRE. DIAGNOSED AND FOUND INTERNAL FAULT WITH POWER CONTROL MODULE, CONTROL MODULE IS SENDING DIRECT POWER TO CYLINDERS 1,2 AND 3. POWER CONTROL MODULE NEEDS TO BE REPLACED, 
(UPON POWER CONTROL MODULE REPLACEMENT, MODULE NEEDS TO BE RE PROGRAMMED, WILL NEED 2-OEM IGNITION KEYS ).
REMOVE AND REPLACE FAILED POWER CONTROL MODULE. REPROGRAM POWER CONTROL MODULE. 
[redacted]

The complaint has been resolved by the company. The owner [redacted] reimbursed us 159.00 by check today 5/22/14
[redacted] and [redacted]

Review: Took my car in for an oil change. I was advised my rear brakes and air filter needed replacing. I defered the brakes. Upon picking up the car I was informed the brakes were metal on metal and they were out of air filters for my auto. I paid for the oil change and the 31 point inspection. 10 minutes after I drove off I pulled over to put gas and noticed my hood was not closed properly and the car drove rough. I called my wife and I called the shop to complain. My wife suggested we go to her mechanic for a second opinion and estimate on the rear brakes. We left the car overnight with the mechanic and picked it up the following day approx 24 hours after picking it up from elite auto. Our mechanic advised us that the brakes did not need replacing and that the reason the car was running rough was due to an oil leak that spilled on to the head gaskett and sparkplug. The total damage was 80.00 for parts and labor, a 100 mile round trip times 2 and 50.00 in gas. We are confused as to why Elite auto did not inform us that we had an oil leak and why did they exaggerate the order to replace the breaks. The hood was left ajar and my wife had to take her vacation day and follow my car closely to her mechanic in case of a breakdown. At 12:30pm the following day we picked up our car and returned to elite auto to speak to a manager and were informed that all 3 managers were busy relocating offices to another location. We were told our work order along with our complaint would be left on the managers desk and we should expect a call regarding the situation by the end of the business day. We did not receive a call and plan on returning tomorrow early in the morning to speak to a manager.Desired Settlement: Reimbursment of repairs, fuel expenses and refund for oil change done.

Business

Response:

Company believes that customer's transaction was properly handled:

Oil change: Company records completed at time of transaction show and Customer agrees that oil change was requested and provided.

Brakes: Company records completed at time of transaction, and provided to customer, show that Service Adviser informed customer that rear brakes were at 2mm. Company believes that Service Adviser's offer to service brakes at 2mm was commercially reasonable. Company contends that failure to advise and suggest brake service at 2mm would have been inappropriate. Customer declined brake service, no brake service was paid for or provided.

Oil Leak: Company records completed at time of transaction, and provided to customer, show that Service Adviser informed customer of oil leak. Service Adviser offered leak detection service that would introduce dye into systems to identify source of leak. Customer declined. Because Customer declined oil leak detection services, no leak testing was paid for or provided.

Because Company provided service as requested by Customer, and because Company made commercially reasonable offers to provide services that Customer declined, Company believes transaction was properly handled.

Consumer

Response:

The complaint has been resolved by the company. The owner [redacted] reimbursed us 159.00 by check today 5/22/14

Review: 27 days (and counting, it is now Tuesday evening) and the car is still not fixed....We made the mistake of having our 2007 Lincoln MKZ towed to Elite Automotive on 9/2/2015 after it stalled on [redacted]. It has now been at Elite Automotive for 27 days and they are no closer to resolving the problem than the day we first left the car there. Elite claims the PCM (power control module) has now been replaced twice, and Elite claims both replacement parts were new-defective. Because the car has been driven and the engine run with new defective parts, we are convinced the engine has sustained substantial damage far beyond the original failure, and after 4 weeks it is clear they are incapable of fixing it. Additionally, today, 9/29/2015, we requested alternate transportation be provided to us in the form of a rental car or loaner. Elite Automotive refused claiming this whole situation is our problem not theirs. It is readily clear at this point that Elite Automotive is not operating in good faith, and their standing with Revdex.com should reflect this accordingly.Desired Settlement: The book value of a 2007 Lincoln MKZ with 92,000 miles is approximately $7,500. A satisfactory resolution at this point would be a cashiers check payable to us in the amount of $5,132.17 covering the value of the car less their original estimate of $2,367.83

In exchange, we will surrender both the Missouri car title and pending State of California car registration to Elite Automotive, and they can spend the rest of eternity working on the car if they so please while we make other transportation arrangements.

Business

Response:

RESPONSE: