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Elite Bankcard Solutions

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Elite Bankcard Solutions Reviews (1)

Review: company withdrew money from my business account without my authorization. I authorized $15 shipping company withdrew $595.

Spoke to grace regarding setting up my business for electronic benefits transfer (EBT) machines. She said it would be free for merchant and only a $15 charged for shipping. Company withdrew $ 595 from my count without my permission. Spoke to grace and she said she would give it to me for $300 than $ 200 I said no that I was not interest that I would like a refund. Grace said sent merchandise back and as soon as they received they would credit my account. As I was told I shipped merchandise back, the post office try multiple of time to deliver package and no one in the company answer the door. I called grace to inform her than she said call me in an hour I'm driving. Called her back and she never answered the phone. They never credit my count and the merchandise never came back to me. Desired Settlement: I would like for them to refund my account for the amount of $595 that they withdrew from my account without my authorization.

Business

Response:

Business' Initial Response

On February 6, 2013, our office was contacted by [redacted] doing business as the [redacted] The merchant requested service for EBT/Snap and all major credit cards. The merchant was told the cost of the terminal and Pinpad is $595.00 plus a shipping and handling fee of $35.00 dollars. The Merchant was told on approval of their application that the cost of the terminal will be an ACH debit of $595, plus the shipping fee of $35.00 dollars will be taken out of their checking account for the cost of the terminal and Pinpad. Merchant was faxed the contract (Application) and was returned signed by the merchant to us via fax on February 26, 2013. The terminal and Pinpad was sent out via USPO on February 28, 2013. Approximately, one month later the merchant contacted us stating that they were able to receive a free terminal by another processing company and requested to terminate the three years agreement which has an early termination fee of $475.00 dollars. The merchant verbally agreed in order to wave the termination fees we will not refund the cost of the terminal and pin pad and they can process with the company of their choice. All services requested by the merchant were rendered

Best Regards,

Elite Bankcard Solutions

Consumer's Final Response

I spoke to Grace B. on 3/06/2013 exactly at 3:28pm and she told me that as soon as she received the merchandise back she would reimburse the account. I attached a copy of the agreement and there's nothing on it about a $475 termination fee. She even offered me the merchandise for the cost of $250 instead of me paying $595 and I still said no because she told me it would be free with just the shipping of $15 that's what I agreed on. Why would I tell her to withdrew that amount of money from my account if I didn't have it to begin with. I also attached a copy from the bank with the insufficient funds on 3/04/2013. I did not authorized her to withdrew $595 from my amount. After I spoke to grace on 3/26/2013 I called her multiple times at her work number 1-888-590-8099 and also her cell number 209-327-6529 and she never answered me. Spoke to the post office many times and even they said, they always have issues with this company because they never answer the doors to received their packages and their mail gets pile up for weeks at a time. This company is very unprofessional and not to be trusted. Actions should be taking towards this company so no one else have to be come a victim.

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Description: Cable TV, Internet & Telephone Installation Service

Address: 4578 Feather River Dr Ste C, Stockton, California, United States, 95219-6510

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