Elite Business Travel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below. Here is the copy of what I received from CDA Sheet Metal and my responses are in all CAPS AND IN REDThere are numerous lies on this response that were made by *** ***.My name is *** *** and I am responding to the complaint by *** ***. First, we are sorry she felt like we were stealing from her (IF YOU WERE SORRY, I WOULDN'T HAVE BEEN SPOKEN TO BY *** *** IN SUCH AN ABUSIVE MANNER) , that is not the case at allWe are a legitimate company who prides ourselves on customer relations and professional business actions (PROFESSIONAL BUSINESS ACTIONS DID NOT HAPPEN! I WAS NEVER EVER TOLD HOW MUCH IT WOULD COST! I DID NOT ASK FOR ANYTHING TO BE FIXED, I WANTED A DIAGNOSIS AND KEPT ASKING THE TECHNICIAN IF HE HAD FOUND ANYTHING! HE NEVER EVER SAID IT WOULD COST ALMOST $500 TO DIAGNOSE THE PROBLEM!) .*** has never been a customer of Coeur d' Alene Sheet Metal & HeatingThat be said, she is not a PSA customerMeaning she does not have a "Planned Service Agreement" with usBeing a PSA customer you receive benefits and discounts for having us service your equipment each year(THERE WAS NO MENTION OF ANYTHING OF THIS KIND FROM ANYONE AT YOUR COMPANY EVER! HOW DOES THIS RELATE TO MY ISSUE? THIS JUST PROVES THAT YOU DIDN'T TELL ME ANYTHING INCLUDING HOW MUCH YOU WOULD CHARGE ME!) She called our company asking for a service technician to come out and diagnose the problem and to fix the problem she was having with her Air conditioning unit(I NEVER SAID I WANTED IT TO BE FIXED! ANYONE WITH ANY COMMON SENSE KNOWS THAT THE OWNER NEEDS TO HAVE AN ESTIMATE BEFORE SERVICES ARE PERFORMED! ESPECIALLY IF THE COST IS OVER $350! THIS IS GOOD BUSINESS PRACTICE! NO WAY SHOULD IT HAVE COST $FOR THE SYSTEM TO BE "CHECKED & DIAGNOSED"!) We got her in the schedule as soon as we possibly couldShe made it sound like it was a dire emergency(THIS IS AN OUTRIGHT LIE!!!!! I NEVER EVER MADE IT SOUND LIKE A DIRE EMERGENCY! YOU NEVER EVER TOLD ME YOU WERE "MAKING IT A PRIORITY IN OUR SCHEDULE"! LIE! ) We did not charge her for expiditing her call or making it a priority in our schedule(WHEN I TALKED TO *** ***, HE LAUGHED AT ME AND TOLD ME BASICALLY THAT HE WAS CHARGING ME MORE BECAUSE THEY GOT ME IN SO SOON...SEE THE QUOTES IN THE ORIGINAL COMPLAINT.) *** is simply being charged for the services and materials that were provided on 6/30/We are not overcharging herIn fact she complained about the bill to the service tech, which in turn lead the tech to calling *** ***, the owner of CDA Sheet Metal*** answered the phone, told her exactly what was being charged and why(*** DIDN'T TELL ME EXACTLY ANYTHING! HE YELLED AT ME AND LAUGHED AT ME AND MOCKED ME! HE KNEW I WAS BEING OVERCHARGED AND HE SAID I COULDN'T DO ANYTHING ABOUT IT. THEN HE SAID HE WOULD LOOK AT IT AND PUT ME ON HOLD FOREVER IN AN EFFORT TO CONTINUE HIS RUDENESS. THEN HE DID TELL THE TECH HE'D REDUCE THE BILL, BUT DIDN'T REDUCE IT ENOUGH FOR WHAT WAS DONE!) She still was not happy that she had to pay(I WASN'T HAPPY THAT I HAD TO PAY AN UNREASONABLE FEE AND AN OVERAGE FEE! I GAVE THE TECH A $CHECK AND HE DIDN'T TAKE IT) So *** generously applied a $deduction to her bill. (THERE WAS NOTHING GENEROUS ABOUT THE WAY HE WAS SPEAKING TO ME!) I have attached the invoice and actual service ticket that was completed at the time of serviceAt this point we have not received payment but do expect a payment in full minus the $credit she was givenAlso, our business is Located in Coeur D' Alene, IDWe apply a trip charge to every customer regardless of the distance we drive to get to their location. Diagnosis for non PSA customer = $ Price for *** ($69.00) per *** ***Service Labor, Charging unit, leak detection, and filter changeout = $ Price for *** ($200.00) per *** ***Materials, Refrigerant/R-= $60Trip charge= $4.00 Total= $+ taxWA tax 8.1% = $26.97Total bill with tax = This must be paid by no later than the 10th of AugustIf nothing is receivedStandard practice will apply and bill will be sent to collections.Thank you, I STAND BY MY ORIGINAL COMPLAINT THAT CDA SHEET METAL DID NOT GIVE ME A QUOTE FOR SERVICING MY AIR CONDITIONER. AT NO TIME DID I ASK IT TO BE "SERVICED". I ASKED TO FIND OUT WHY IT WASN'T WORKING! I NEVER EVEN ASKED THEM TO FILL THE FREEON! I WAS NEVER EVER TOLD OF ANY PRICE AT ALL! HOW CAN A COMPANY CHARGE ALMOST $FOR FILLING MY A/C WITH FREEON?! AND HOW CAN AN OWNER OF A COMPANY BE SO HORRIBLY ABUSIVE WITH HIS COMMENTS TO A CUSTOMER?! AND NOW, HOW CAN A COMPANY NOW LIE SO MANY TIMES IN A RESPONSE TO THE Revdex.com? SHAMEFUL!AGAIN, I BELIEVE THE $IS MORE THAN A FAIR PRICE , IN FACT, IT'S MORE THAN MOST COMPANIES WOULD CHARGE! AS I'VE ALSO CALLED MANY A/C COMPANIES. AND I BELIEVE MR*** *** OWES ME AN APOLOGY!
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.Here is the response I just received from CDA Sheet Metal today (my response is in all CAPS and in red):This person just wants work for half of what is due and that's not going to happen all has been addressed and we will Not be apologizing for her getting upset because she doesn't want to pay a bill our Service tech was there and she had us on speaker phone THIS IS YET ANOTHER LIE. I DID NOT HAVE *** *** ON SPEAKER PHONE WHEN I SPOKE TO HIM and was witness to *** obliging customer *** DID NOT OBLIGE AT ALL. THE MEANING OF OBLIGE IS: accommodate imply making a gracious and welcome gesture of some kind. *** WAS ABUSIVE WITH HIS WORDS & VERY THREATENING. HE WAS MOCKING ME AND LAUGHING AT ME. HE EVEN SAID WHEN I TOLD HIM HE WAS CHARGING ME AN OVERAGE FEE AND THAT IT WAS UNREASONABLE "WHAT DID YOU EXPECT? ARE YOU KIDDING ME? DO YOU KNOW HOW HOT IT'S BEEN AND HOW FAR MOST COMPANIES ARE BOOKED OUT?" HE WAS BASICALLY AGREEING WITH ME THAT HE WAS OVER CHARGING ME. TAKING $OFF A $OVERAGE FEE IS NOT OBLIGING AT ALL. NOR WAS HIS TONE WITH ME. HE THREATENED ME TWICE. 1ST BY SAYING HE WOULD TAKE ME TO SMALL CLAIMS COURT SAYING "GO AHEAD, IF YOU DON'T PAY IT NOW, I'LL TAKE YOU TO SMALL CLAIMS COURT...I'VE DONE IT BEFORE AND I'LL DO IT AGAIN, IT'S NOT A PROBLEM!" 2ND BY SAYING HE WAS GOING TO REPORT ME TO THE EPA BECAUSE I HAD A LEAK. THIS SCARED ME AND WAS VERY UPSETTING TO ME. I'VE SINCE FOUND OUT THAT IF A LEAK WAS DETECTED OR THEY FOR SOME REASON THOUGHT THERE WAS A LEAK, THEY ARE THE ONES WHO COULD'VE GOTTEN IN TROUBLE WITH THE EPA FOR FILLING IT WITH FREEON. with a discount just not to the amount as to what she wanted She owes the bill and we Will be turning into collections and or will be placing lien on property THIS IS THE TONE I GOT WHEN I SPOKE TO *** ***. I'M THINKING THIS MUST BE A RESPONSE DIRECTLY FROM HIM. WHO STATES THEY WILL PUT A LIEN ON SOMEONE'S PROPERTY DURING A CONFLICT RESOLUTION FOR THE Revdex.com? AGAIN, VERY ABUSIVE AND VERY UNPROFESSIONAL. until bill has been satisfied Thank you So, again, I reject this resolution and in short, this is why:1. I was never told of any of their fees when I called, especially the overage fee for them coming out so quickly when apparently every other HVAC company was booked out.2. I didn't ask them to fix it. I asked for someone to come look at my AC. I kept asking the service tech what he found & didn't get an answer. He only presented me with a bill after filling my AC with freeon and he DID NOT ever mention any fees or tell me he was filling it. He never got approval to do any work. Can you imagine being presented with a bill for almost $without ever approving the work to be done? If we had been given that info, we might have opted for a new AC unit. 3. When I called the owner, *** ***, he was abusive and threatened me twice. He never ever acted like he was "obliging". He was yelling at me and he was mean. He never told me he'd give me $off. He said "I'll take a look at it and you will pay what I tell you to pay!" He's now threatened me again in his latest Revdex.com response by saying he'll put a lien on my house.4. I tried giving the service tech a $check (which I still have) and he wouldn't take it. I feel this is more than reasonable for the work that was done. I am more than willing to put it in the mail with a stamp on itThis response from them also is defamatory. It states "we will Not be apologizing for her getting upset because she doesn't want to pay a bill". I think I've made it quite clear why I've filed a complaint with the Revdex.com and it's definitely not because I don't want to pay a bill. I pay all my bills and never ever even been late on one bill in over years.I regret ever doing business with CDA Sheet Metal & Heating/Crown Home Services. I would never ever recommend doing business with them.*** ***

This person just wants work for half of what is due and that's not going to happen all has been addressed and we will Not be apologizing for her getting upset because she doesn't want to pay a bill our Service tech was there and she had us on speaker phone and was witness to *** obliging customer with a discount just not to the amount as to what she wanted She owes the bill and we Will be turning into collections and or will be placing lien on property until bill has been satisfied Thank you

Hi, My name is [redacted] and I am responding to the complaint by [redacted]. First, we are sorry she felt like we were stealing from her, that is not the case at all. We are a legitimate company who prides ourselves on customer relations and professional business actions.[redacted] has...

never been a customer of Coeur d' Alene Sheet Metal & Heating. That be said, she is not a PSA customer. Meaning she does not have a "Planned Service Agreement" with us. Being a PSA customer you receive benefits and discounts for having us service your equipment each year. She called our company asking for a service technician to come out and diagnose the problem and to fix the problem she was having with her Air conditioning unit. We got her in the schedule as soon as we possibly could. She made it sound like it was a dire emergency. We did not charge her for expiditing her call or making it a priority in our schedule. [redacted] is simply being charged for the services and materials that were provided on 6/30/15. We are not overcharging her. In fact she complained about the bill to the service tech, which in turn lead the tech to calling [redacted], the owner of CDA Sheet Metal. [redacted] answered the phone, told her exactly what was being charged and why. She still was not happy that she had to pay. So [redacted] generously applied a $70.00 deduction to her bill. I have attached the invoice and actual service ticket that was completed at the time of service. At this point we have not received payment but do expect a payment in full minus the $70.00 credit she was given. Also, our business is Located in Coeur D' Alene, ID. We apply a trip charge to every customer regardless of the distance we drive to get to their location. Diagnosis for non PSA customer = $89.00  Price for [redacted] ($69.00) per [redacted]Service Labor, Charging unit, leak detection, and filter changeout = $250.00  Price for [redacted] ($200.00) per [redacted]Materials, Refrigerant/R-22 = $60Trip charge= $4.00 Total= $333.00 + taxWA tax 8.1% = $26.97Total bill with tax = 359.97  This must be paid by no later than the 10th of August. If nothing is received. Standard practice will apply and bill will be sent to collections.Thank you,[redacted] and [redacted]