Elite Canopy, Inc.

Initial Business Response /* (1000, 8, 2016/09/19) */
Here is my response to this complaint
_________________________________
September 19,
Ms*** ***
*** *** **
Fort Wayne, IN XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com Case
# XXXXXXXX
Dear Ms***:
Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office
I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountAs a courtesy, I have removed the *** balance due resulting from the services you received on September 01, Your Aspen Dental account now reflects a zero balance dueIf you wish to discuss your concerns and experience at the at the Fort Wayne, IN Aspen Dental office, please reach out to the Office Manager, *** at (XXX) XXX-XXXX (option 2), or you may request to speak with the Regional Manager, *** ***
I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information
Sincerely,
*** ***
*** ***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: X-XXX-XXX-XXXX, Extension ***
Fax: (XXX) XXX-XXXX
E-mail: ***@aspendental.com
Initial Consumer Rebuttal /* (3000, 10, 2016/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off thank you for your response and apology however as I explained in my complaint we were told if we purchased Careington Ins my service with your company wld be reducedI did purchase the *** Careington InsI not only wanted my tooth extracted but also was planning to have additional things done once the extraction was over unfortunately due to the mistreatment I received I called & cancelled the ins on my way home from the appt bcuz in the foreseeable future I wasn't coming back to Aspen DentalThe billing statement currently shows *** but that's w/the assumption ins wld b paying a share of the servicesI did have a policy # which I gave to *** yet since I called & canceled it Careington will not be paying you what you charged them and I also will not be paying the amt ins is going to deny due to cancelled coverageAgain I do appreciate the apology that in itself was one thing I felt I deserved after that visitI am glad you credited the current bill but I don't think I should have to pay ANYTHING for the visit so I am asking that the bill be completely settled out at a zero balance including the charges ur waiting on ins to cover & they will not be doing soIf you would agree to be sure I don't receive any future bills for the visit then I am satisfied with thatIt saddens me to no longer be an Aspen Dental customer due to this incidentI do hope something positive comes from this & you can teach employees that everyone has bad days but in customer service you have to keep your anger & personal issues under control till you are in a proper environment to ventAs you can see one bad day for the blonde I dealt w/that day upset me enough to write this complaintI have not been to Aspen in a few yrs due to my fear of dental work but as soon as my tooth pain was intolerable I came to AspenI have had some extensive work done w/o ins such as my partial dentureSome w/ins but I pd cash w/o ins for most services & denture's when uninsuredI came to you when I needed my tooth pulled & was in hopes you cld alter my partial denture bcuz it hooked to the tooth I needed pulledI don't know what to do w/it nowI didn't want to buy a new denture bcuz when you made my partial yrs ago I was told the tooth it hooked to was showing a small amt of decay but don't stress if I lost the tooth the partial cld be changed to accommodate the missing toothI asked the other dentist I ended up using to pull the tooth if they wld modify it & sadly for me they won't since it wasn't made by themI need that partial to chew bcuz the right side of my mouth has a broken tooth stopping me from eating on that side & without the partial in the left I can't chew there so I am now chewing w/my front teeth it's not easy let alone my fear of damaging my front teeth bcuz they are not made for everyday food chweingThat day in your office caused me not only emotional upset but financial upset being I can't use nor find anyone to fix my partial denture so I hve to front tooth chew till I can buy a new partial bcuz no one will alter the one I purchased w/cash from your companySo with all that said I hope the blonde girl junderstands that her having a bad day hurt the company & myselfMost everyday is a bad day for me as I am only 40yrs old & disabled yet I don't go around getting nasty w/people bcuz I am sick & in pain so she needs to remember there's always someone worse off then she is & now thanks to her bad day I have added stress & upset over my partials! Thanks again for the response to my complaintI hope we can come to a resolution we're all happy with
Sincerely, *** ***
Final Business Response /* (4000, 12, 2016/09/28) */
To whom it may concern:
As stated in my initial response, the balance showing due has been removedNo payment was made by the patient on that dateThere will be no further invoices sent concerning the service date 09/01/For your review, I am including a copy of Ms*** Aspen Dental account ledger history showing a *** balance due
Sincerely,
*** ***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: X XXX-XXX-XXXX Ext ***
Fax: X XXX-XXX-XXXX
E-Mail: ***@aspendental.com

Initial Business Response /* (1000, 5, 2017/12/27) */
Here is my response to this complaint
________________________________________
December 27,
Mr*** *** ***
*** *** ***
Fort Wayne, IN XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com
Case # XXXXXXXX
Dear Mr***:
Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at Fort Wayne, IN Aspen Dental office
I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Fort Wayne, IN Aspen Dental Office Manager, Nicole and the Regional Manager, CynthiaAll insurance claims have been finalized and closedAt present you have a balance due of $2,The balance is resulting from services provided to you on September 28, 2016, and October 06, Though not indicated by your dental insurance co, as a courtesy all estimated participating provider discounts have been taken which has significantly reduced the amount owedNicole is reaching out to you to discuss a resolution to this matterYou may contact her at the dental office at (XXX) XXX-XXXX (option 2)Please contact your dental insurance carrier with any questions about your coverage, claim payment tec
I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information
Sincerely,
*** ***
*** ***
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: X-XXX-XXX-XXXX, Extension XXXXXX
Fax: (XXX) XXX-XXXX
E-mail: ***@aspendental.com

Initial Business Response /* (1000, 5, 2017/11/21) */
November 21,
Ms*** ***
*** *** ***
*** IN XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com ID Number XXXXXXXX
Dear Ms***:
Thank you for sharing your concerns about your
experienceI am writing in response to your letter regarding your treatment at the Fort Wayne, IN (Orchard) Aspen Dental branded practice owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for any inconvenience
I have received your complaint filed with the Revdex.comI have reviewed your complaint with the Aspen Dental Regional Manager, CynthiaAs a courtesy, Cynthia has removed the balance on your Aspen Dental account, and your account now reflects a zero balanceThis is being updated with the collections agencyPlease allow days for any changes to show on your credit reportFor your review, I have enclosed a copy of your detailed account ledger
I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintGoing forward, we wish you the very best with your dental healthI am available for any further questions at the below contact information
Sincerely,
*** ***
*** ***
Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: X-XXX-XXX-XXXX, Extension
Enclosures (1)
Initial Consumer Rebuttal /* (3000, 7, 2017/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid the $to the collection company so my credit was not affectedIf they take the balance to zero, it should have already been at zero due to me paying the collection companyI want a refund (either from the collection company or Aspen Dental) for the $I paid to the collection companyIt does not help me that they took the balance to zeroIt would have been helpful for them to do this when I called multiple timesIf the balance is refunded to me, I don't care from who, I will be happy with the outcome
Final Business Response /* (4000, 9, 2017/11/27) */
November 27,
Ms*** ***
*** *** ***
*** IN XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com ID Number XXXXXXXX
Dear Ms***:
Thank you for sharing your concerns about your experienceI am writing in response to your letter regarding your treatment at the Fort Wayne, IN (Orchard) Aspen Dental branded practice owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for any inconvenience
I have received your complaint filed with the Revdex.comThe balance on your account was removed on November 21, As of yet, the payment from the collections agency has not been receivedTypically, this process can take 30-days since the agency only sends out payments once a monthI will monitor your account, and issue a refund as soon as it is received
I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information
Sincerely,
Janice McCarthy
*** ***
Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: X-XXX-XXX-XXXX, Extension ***

Initial Business Response /* (1000, 5, 2018/01/17) */
January 17,
Ms*** ***
*** *** *** Road
Fort Wayne, IN XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com ID Number XXXXXXXX
Dear Ms***:
Thank you for sharing your concerns
about your experienceI am writing in response to your letter regarding your treatment at the Fort Wayne, IN Aspen Dental branded practice owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for any inconvenience
I have received your complaint filed with the Revdex.comI have reviewed your account with the Aspen Dental Regional Manager, Cynthia *** As a courtesy, Cynthia has removed the balance on your Aspen Dental account, and it now reflects a zero balanceThis will be updated with *** *** and will not have a negative impact on your credit reportFor your review, I have enclosed a copy of your detailed account ledger
I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information
Sincerely,
Janice ***
Janice ***
Patient Satisfaction Specialist
Aspen Dental Management, Inc
Phone: X-XXX-XXX-XXXX, Extension XXXXXX
Enclosures (1)
Initial Consumer Rebuttal /* (2000, 7, 2018/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the responseI will try and take back the complaint I filed with Indianapolis

Initial Business Response /* (1000, 9, 2016/08/12) */
Here is my response to this complaint.
_______________________________________
August 12, 2016
Mr. [redacted]
Fort Wayne, IN XXXXX
RE: Aspen Dental Account Number XXXXXXX
Better Business...

Bureau Case ID # XXXXXXXX
Dear Mr. [redacted]:
Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PC. I certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account with the Fort Wayne, IN Aspen Dental Office Manager, [redacted] who has in turn discussed the matter with the treating dentist and practice owner Dr. [redacted]. Although the extraction of the tooth in question was part of your treatment estimate, Dr. [redacted], as a courtesy to you authorized the removal of that charge. On August 03, 2016, a refund in the amount of [redacted] was processed back to your Visa card. In addition another refund of [redacted] will be sent to you via check within 7 business days. The [redacted] paid by your dental insurance MetLife is also being refunded to them. For your review, I have included a copy of your Aspen Dental account ledger history showing all transactions to date.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension [redacted]
Fax: (XXX) XXX-XXXX
E-mail: [redacted]@aspendental.com
Enclosures (2)
Initial Consumer Rebuttal /* (3000, 11, 2016/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the refund for the tooth that wasn't intended to be extracted but it still leaves the problem of not being able to chew food on that side of my mouth. If Aspen is willing to pay a percentage of the expense to replace the tooth pulled, Id be willing to put this experience behind me. This incident has just become much more troublesome and greatly increased what it initially was going to cost me to keep my chewing ability.
Final Business Response /* (4000, 15, 2016/08/23) */
The extracted tooth was part of Mr. [redacted] initial treatment plan. As a courtesy the dentist has already authorized a refund. There will be no further refund or reimbursement. provided in this matter.
Sincerely,
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X XXX-XXX-XXXX Ext [redacted]
Fax: X XXX-XXX-XXXX
E-Mail: [redacted]@aspendental.com

Initial Business Response /* (1000, 5, 2016/08/26) */
Here is my response to this complaint.
_________________________________
August 26, 2016
Ms. [redacted] XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com Case #...

XXXXXXXX
Dear Ms. [redacted]:
Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PC. I certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account with the Office Manager, [redacted] has advised me that the dental office and practice owner have continued to work with you to address your concerns about your treatment. A review of your account shows that they have absorbed more than [redacted] in treatment dollars due on your behalf and continue to provide you with new treatment at minimal or no cost. To date, I show no out of pocket payments being made by you towards your treatment. I would encourage you to continue to work with the office to resolve any issues that you have and to direct any questions or concerns to [redacted] and or the dental providers..
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension [redacted]
Fax: (XXX) XXX-XXXX
E-mail: [redacted]@aspendental.com

Initial Business Response /* (1000, 17, 2017/02/10) */
[redacted]Document Attached[redacted]
Here is my follow-up response.
___________________________________
February 9, 2017
[redacted] XXXXX
RE: Aspen Dental Account Number XXXXXXX
Better...

Business Bureau Case # XXXXXXXX
Dear Ms. [redacted]:
Thank you for sharing your concerns about the balance showing due for the treatment you received. I am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PC. I certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it again along with your Aspen Dental account. The balance showing past due existed because responses to the claims filed to your dental insurance company were not in line with the original estimates. Given the circumstances and as a courtesy, the balance has been removed. Your Aspen Dental account now shows a zero balance due. Please note that if you decide to move forward with treatment there will be additional out of pocket cost to you.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension [redacted]
Fax: (XXX) XXX-XXXX
E-mail: [redacted]@aspendental.com
Initial Consumer Rebuttal /* (2000, 19, 2017/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate and accept the resolution that I do not owe any further money to Aspen Dental