Initial Business Response / [redacted] (1000, 8, 2016/09/19) */ Here is my response to this complaint _________________________________ September 19, Ms [redacted] Fort Wayne, IN XXXXX RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXXXX Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountAs a courtesy, I have removed the [redacted] balance due resulting from the services you received on September 01, Your Aspen Dental account now reflects a zero balance dueIf you wish to discuss your concerns and experience at the at the Fort Wayne, IN Aspen Dental office, please reach out to the Office Manager, [redacted] at (XXX) XXX-XXXX (option 2), or you may request to speak with the Regional Manager, [redacted] I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension [redacted] Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off thank you for your response and apology however as I explained in my complaint we were told if we purchased Careington Ins my service with your company wld be reducedI did purchase the [redacted] Careington InsI not only wanted my tooth extracted but also was planning to have additional things done once the extraction was over unfortunately due to the mistreatment I received I called & cancelled the ins on my way home from the appt bcuz in the foreseeable future I wasn't coming back to Aspen DentalThe billing statement currently shows [redacted] but that's w/the assumption ins wld b paying a share of the servicesI did have a policy # which I gave to [redacted] yet since I called & canceled it Careington will not be paying you what you charged them and I also will not be paying the amt ins is going to deny due to cancelled coverageAgain I do appreciate the apology that in itself was one thing I felt I deserved after that visitI am glad you credited the current bill but I don't think I should have to pay ANYTHING for the visit so I am asking that the bill be completely settled out at a zero balance including the charges ur waiting on ins to cover & they will not be doing soIf you would agree to be sure I don't receive any future bills for the visit then I am satisfied with thatIt saddens me to no longer be an Aspen Dental customer due to this incidentI do hope something positive comes from this & you can teach employees that everyone has bad days but in customer service you have to keep your anger & personal issues under control till you are in a proper environment to ventAs you can see one bad day for the blonde I dealt w/that day upset me enough to write this complaintI have not been to Aspen in a few yrs due to my fear of dental work but as soon as my tooth pain was intolerable I came to AspenI have had some extensive work done w/o ins such as my partial dentureSome w/ins but I pd cash w/o ins for most services & denture's when uninsuredI came to you when I needed my tooth pulled & was in hopes you cld alter my partial denture bcuz it hooked to the tooth I needed pulledI don't know what to do w/it nowI didn't want to buy a new denture bcuz when you made my partial yrs ago I was told the tooth it hooked to was showing a small amt of decay but don't stress if I lost the tooth the partial cld be changed to accommodate the missing toothI asked the other dentist I ended up using to pull the tooth if they wld modify it & sadly for me they won't since it wasn't made by themI need that partial to chew bcuz the right side of my mouth has a broken tooth stopping me from eating on that side & without the partial in the left I can't chew there so I am now chewing w/my front teeth it's not easy let alone my fear of damaging my front teeth bcuz they are not made for everyday food chweingThat day in your office caused me not only emotional upset but financial upset being I can't use nor find anyone to fix my partial denture so I hve to front tooth chew till I can buy a new partial bcuz no one will alter the one I purchased w/cash from your companySo with all that said I hope the blonde girl junderstands that her having a bad day hurt the company & myselfMost everyday is a bad day for me as I am only 40yrs old & disabled yet I don't go around getting nasty w/people bcuz I am sick & in pain so she needs to remember there's always someone worse off then she is & now thanks to her bad day I have added stress & upset over my partials! Thanks again for the response to my complaintI hope we can come to a resolution we're all happy with Sincerely, [redacted] Final Business Response / [redacted] (4000, 12, 2016/09/28) */ To whom it may concern: As stated in my initial response, the balance showing due has been removedNo payment was made by the patient on that dateThere will be no further invoices sent concerning the service date 09/01/For your review, I am including a copy of Ms [redacted] Aspen Dental account ledger history showing a [redacted] balance due Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X XXX-XXX-XXXX Ext [redacted] Fax: X XXX-XXX-XXXX E-Mail: [redacted] @aspendental.com
Initial Business Response / [redacted] (1000, 9, 2016/08/12) */ Here is my response to this complaint _______________________________________ August 12, Mr [redacted] Fort Wayne, IN XXXXX RE: Aspen Dental Account Number XXXXXXX RevDex.com Case ID # XXXXXXXX Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Fort Wayne, IN Aspen Dental Office Manager, [redacted] who has in turn discussed the matter with the treating dentist and practice owner Dr [redacted] Although the extraction of the tooth in question was part of your treatment estimate, Dr [redacted] , as a courtesy to you authorized the removal of that chargeOn August 03, 2016, a refund in the amount of [redacted] was processed back to your Visa cardIn addition another refund of [redacted] will be sent to you via check within business daysThe [redacted] paid by your dental insurance MetLife is also being refunded to themFor your review, I have included a copy of your Aspen Dental account ledger history showing all transactions to date I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension [redacted] Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com Enclosures (2) Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the refund for the tooth that wasn't intended to be extracted but it still leaves the problem of not being able to chew food on that side of my mouthIf Aspen is willing to pay a percentage of the expense to replace the tooth pulled, Id be willing to put this experience behind meThis incident has just become much more troublesome and greatly increased what it initially was going to cost me to keep my chewing ability Final Business Response / [redacted] (4000, 15, 2016/08/23) */ The extracted tooth was part of Mr [redacted] initial treatment planAs a courtesy the dentist has already authorized a refundThere will be no further refund or reimbursementprovided in this matter Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X XXX-XXX-XXXX Ext [redacted] Fax: X XXX-XXX-XXXX E-Mail: [redacted] @aspendental.com
Initial Business Response / [redacted] (1000, 5, 2016/08/26) */ Here is my response to this complaint _________________________________ August 26, Ms [redacted] XXXXX RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXXXX Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental account with the Office Manager, [redacted] [redacted] has advised me that the dental office and practice owner have continued to work with you to address your concerns about your treatmentA review of your account shows that they have absorbed more than [redacted] in treatment dollars due on your behalf and continue to provide you with new treatment at minimal or no costTo date, I show no out of pocket payments being made by you towards your treatmentI would encourage you to continue to work with the office to resolve any issues that you have and to direct any questions or concerns to [redacted] and or the dental providers I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension [redacted] Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com
Initial Business Response / [redacted] (1000, 8, 2016/09/19) */ Here is my response to this complaint _________________________________ September 19, Ms [redacted] Fort Wayne, IN XXXXX RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXXXX Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountAs a courtesy, I have removed the [redacted] balance due resulting from the services you received on September 01, Your Aspen Dental account now reflects a zero balance dueIf you wish to discuss your concerns and experience at the at the Fort Wayne, IN Aspen Dental office, please reach out to the Office Manager, [redacted] at (XXX) XXX-XXXX (option 2), or you may request to speak with the Regional Manager, [redacted] I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension [redacted] Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off thank you for your response and apology however as I explained in my complaint we were told if we purchased Careington Ins my service with your company wld be reducedI did purchase the [redacted] Careington InsI not only wanted my tooth extracted but also was planning to have additional things done once the extraction was over unfortunately due to the mistreatment I received I called & cancelled the ins on my way home from the appt bcuz in the foreseeable future I wasn't coming back to Aspen DentalThe billing statement currently shows [redacted] but that's w/the assumption ins wld b paying a share of the servicesI did have a policy # which I gave to [redacted] yet since I called & canceled it Careington will not be paying you what you charged them and I also will not be paying the amt ins is going to deny due to cancelled coverageAgain I do appreciate the apology that in itself was one thing I felt I deserved after that visitI am glad you credited the current bill but I don't think I should have to pay ANYTHING for the visit so I am asking that the bill be completely settled out at a zero balance including the charges ur waiting on ins to cover & they will not be doing soIf you would agree to be sure I don't receive any future bills for the visit then I am satisfied with thatIt saddens me to no longer be an Aspen Dental customer due to this incidentI do hope something positive comes from this & you can teach employees that everyone has bad days but in customer service you have to keep your anger & personal issues under control till you are in a proper environment to ventAs you can see one bad day for the blonde I dealt w/that day upset me enough to write this complaintI have not been to Aspen in a few yrs due to my fear of dental work but as soon as my tooth pain was intolerable I came to AspenI have had some extensive work done w/o ins such as my partial dentureSome w/ins but I pd cash w/o ins for most services & denture's when uninsuredI came to you when I needed my tooth pulled & was in hopes you cld alter my partial denture bcuz it hooked to the tooth I needed pulledI don't know what to do w/it nowI didn't want to buy a new denture bcuz when you made my partial yrs ago I was told the tooth it hooked to was showing a small amt of decay but don't stress if I lost the tooth the partial cld be changed to accommodate the missing toothI asked the other dentist I ended up using to pull the tooth if they wld modify it & sadly for me they won't since it wasn't made by themI need that partial to chew bcuz the right side of my mouth has a broken tooth stopping me from eating on that side & without the partial in the left I can't chew there so I am now chewing w/my front teeth it's not easy let alone my fear of damaging my front teeth bcuz they are not made for everyday food chweingThat day in your office caused me not only emotional upset but financial upset being I can't use nor find anyone to fix my partial denture so I hve to front tooth chew till I can buy a new partial bcuz no one will alter the one I purchased w/cash from your companySo with all that said I hope the blonde girl junderstands that her having a bad day hurt the company & myselfMost everyday is a bad day for me as I am only 40yrs old & disabled yet I don't go around getting nasty w/people bcuz I am sick & in pain so she needs to remember there's always someone worse off then she is & now thanks to her bad day I have added stress & upset over my partials! Thanks again for the response to my complaintI hope we can come to a resolution we're all happy with Sincerely, [redacted] Final Business Response / [redacted] (4000, 12, 2016/09/28) */ To whom it may concern: As stated in my initial response, the balance showing due has been removedNo payment was made by the patient on that dateThere will be no further invoices sent concerning the service date 09/01/For your review, I am including a copy of Ms [redacted] Aspen Dental account ledger history showing a [redacted] balance due Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X XXX-XXX-XXXX Ext [redacted] Fax: X XXX-XXX-XXXX E-Mail: [redacted] @aspendental.com
Initial Business Response / [redacted] (1000, 9, 2016/08/12) */ Here is my response to this complaint _______________________________________ August 12, Mr [redacted] Fort Wayne, IN XXXXX RE: Aspen Dental Account Number XXXXXXX RevDex.com Case ID # XXXXXXXX Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Fort Wayne, IN Aspen Dental Office Manager, [redacted] who has in turn discussed the matter with the treating dentist and practice owner Dr [redacted] Although the extraction of the tooth in question was part of your treatment estimate, Dr [redacted] , as a courtesy to you authorized the removal of that chargeOn August 03, 2016, a refund in the amount of [redacted] was processed back to your Visa cardIn addition another refund of [redacted] will be sent to you via check within business daysThe [redacted] paid by your dental insurance MetLife is also being refunded to themFor your review, I have included a copy of your Aspen Dental account ledger history showing all transactions to date I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension [redacted] Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com Enclosures (2) Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate the refund for the tooth that wasn't intended to be extracted but it still leaves the problem of not being able to chew food on that side of my mouthIf Aspen is willing to pay a percentage of the expense to replace the tooth pulled, Id be willing to put this experience behind meThis incident has just become much more troublesome and greatly increased what it initially was going to cost me to keep my chewing ability Final Business Response / [redacted] (4000, 15, 2016/08/23) */ The extracted tooth was part of Mr [redacted] initial treatment planAs a courtesy the dentist has already authorized a refundThere will be no further refund or reimbursementprovided in this matter Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X XXX-XXX-XXXX Ext [redacted] Fax: X XXX-XXX-XXXX E-Mail: [redacted] @aspendental.com
Initial Business Response / [redacted] (1000, 5, 2016/08/26) */ Here is my response to this complaint _________________________________ August 26, Ms [redacted] XXXXX RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXXXX Dear Ms [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Fort Wayne, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at the Fort Wayne, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental account with the Office Manager, [redacted] [redacted] has advised me that the dental office and practice owner have continued to work with you to address your concerns about your treatmentA review of your account shows that they have absorbed more than [redacted] in treatment dollars due on your behalf and continue to provide you with new treatment at minimal or no costTo date, I show no out of pocket payments being made by you towards your treatmentI would encourage you to continue to work with the office to resolve any issues that you have and to direct any questions or concerns to [redacted] and or the dental providers I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension [redacted] Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com