Elite Crete Systems Reviews (3)
Initial Business Response / [redacted] (1000, 5, 2017/08/31) */ Contact Name and Title: [redacted] - Managing Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @elitecrete.com We need proof of purchase and prepared list of application and surface prepThis is the first we have heard of this
I have NEVER posted a critical write-up on ANY manufacturer or contractor. However, I have had such a bad experience with Elite Crete Systems that I am compelled to share the details. I do want to say that the local distributer, John K has been outstanding in his efforts to resolve the dispute. Without his efforts, a lawsuit would have surely resulted. Kudos to John Keller!
To keep things concise, here are the facts. For more detail, including photos, e-mail me at [redacted].
The project involved applying an Elite Crete epoxy coating over artwork on my Hanger floor. Elite Crete Systems sells their product through a network of distributors that sell to independent contractors who have been "certified" to sell Elite Crete products as installers. After reading their website, any reasonable consumer would believe that the contractor is held to tight standards and trained, as Elite Crete maintains that their reputation is at stake on every job is completed. I hired one such "certified" contractor and the end results were, to be polite, disastrous: There were areas that never cured and remained tacky; severe yellowing in areas not even exposed to UV light; variations in surface quality across the floor; lack of hardness (I now have tire tread prints permanently pressed into the clear!) Again, I have a great deal of praise for the distributor who was responsive in visiting the site and brokering a refund from the contractor of everything I paid. However, attempts to reach Elite Crete sk them for guidance were ignored. A polite e-mail sent to the president, Ken F did not even yield an acknowledgement of receipt. Several phone calls a week or so after that were placed. On two calls, the phone was intentionally set down and left. Each time I called, another voice would answer, so I am left to conclude elite Crete may not employ a receptionist. Three messages were left for Mr. F yet he never returned my call. On one the final call, the individual who answered the phone, who first attempted to transfer me to Mr. F, came back on the line and said he was unable to speak at this time. When asked politely when would be a better time, the response was "never, he will never speak to you sir. Good-by now". After reading some of the reviews on this company, I suspect Elite crete is not the established manufacturing company they hold themselves out to be. Several reviewers suggest the company does not in fact manufacture their own product as they claim. Clearly, my experience has been that there is no quality control of their "certified installers". Looking up the address on google earth, you can see Elite Crete occupies a very plain pre-fab building in an industrial park:
https://firstname.lastname@example.org,-87.0158104,108a,20y,41.68t/data=!3m1!1e...⇄ /> Treating a customer as I have been treated is not in keeping with a solid company that offers a quality product or service, cares about their customers, and wishes to maintain their reputation. I am fortunate to have discovered all this on a relatively small residential project where my exposure was of limited scope.