Elite Dental Care

To Whom It May Concern:
Patient [redacted] came to our office on 06/26/20 for clear braces
treatment. She HAD NOT purchased the groupon deal, she had only mentioned that she
has seen it, we are not in breach of any contract.
She was...

explained clearly that clear braces might not fix all her orthodontic needs such as
open bite, and it will ONLY straighten the teeth. Since she did not want to do the
conventional braces elsewhere she said she wants to do the treatment and just making
them straight is better than this.
She was in the office again on 07/28/2014, we showed the 3D animation of her before
and after on the CLEAR CORRECT website, we also had to test the try-in trays in her
mouth which has the CLEAR CORRECT logo on them and she had to take home and
wear it to get used to it, and also later on we sent her an email with the revised animation
again from CLEAR CORRECT website. She replied in her email that she is very excited
and to order her trays. Up to this point we had the option to cancel but after ordering the
trays the lab will not refund the lab fee. She was WELL aware that we are using CLEAR
CORRECT and it doesn't necessarily mean it's a cheaper lab as you see in the invoice
attached.
Later on 08/27/2014 she contacted the office, talking to myself directly that she has
changed her mind, that it's not going to work for her and she wants to cancel. She did
mention: "that yes I know I told you to order them, is there any part of the fee I can get
back?'', I had told her I will waive my fee and just deduct the lab fee and refund you the
rest. I even offered to call the lab and see if they make any exception as to at least
refunding us partially but they didn't (attached is they're refund policy). Therefor I sent
her an email explaining to her the lab refund policy.
She did not have any communications with the office anymore, until we got a dispute
letter from the bank and the complaint letter to the dental board.
This case is CLEARLY not about what lab it was used or any breach of contract, patient
simply changed her mind and since she is not able to get her whole money back now she
is trying any way she can to blame it on us.
At this point my offer to refund her the remaining $1000 is off the table, we have spent
hours on her taking impressions, photos, xrays, another visit to try in the initial trays and
demonstrate tho before and after, and deal with the credit card dispute and now prepare
all this document to the board.
Attached are all the consents and documents requested. Please feel free to contact me at
[redacted] with any questions.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am a  [redacted] student. After moving to [redacted] I saw an ad on [redacted] for [redacted] that she is
offering Invisalign treatment for $2499(I have enclosed a copy of this ad). I
visited [redacted] on June 26-2014 and she confirmed that she is offering Invisalign
braces for a much less price than any other dentist. She assured me that it was
Invisalign treatment and I will receive 12 trays for the one year that the
treatment will last so I will have one tray each month. She provided the
agreement form that stated I will receive clear braces not mentioning it was
not Invisalign. After I received the starter package at the end of July(which
is not even the first promised package and I have enclosed the picture of the
package) she contacted me on August 5 with the subject line: “Your Invisalign
before and after” and told me she was going to start my treatment.  Now I see she has used photoshop to change the
subject line to “Your before and after” and if you check very carefully you will see the fonts are different. "Your" is written with a different font than "before and after".  This is outrageous. I responded that I was excited for the
treatment to start(I have enclosed a copy of the email). After contacting
another dentist I realized [redacted] had sent me another package with an
inferior quality and price which was not Invisalign and cost less than half the
price of Invisalign and it was called Clearcorrect. I contacted Dr. Seraj and
informed her that I did not want to continue the treatment because I was paying
for a more expensive service but I was receiving a much less expensive
treatment for the same price. On August 28th [redacted] after
realizing that I knew the difference by then emailed me with the subject line
of Clearcorrect and offered me $1000 out of $2500 that I had paid(I have
enclosed a copy of that email). I filed a complaint with the Mastercard and
dental board of California.
On October 11 2014 she emailed me with a threatening email that she was not giving
me any refunds because I filed a complaint. Obviously she is luring customers
with the promise of Invisalign and after receiving their full payment she
provides Clearcorrect a different less expensive product.  I have also enclosed a comparison of Invisalign and Clearcorrect from a website. Please, please observe all the documents carefully and you will find out that she is charging for Invisalign and sending Clearcorrect.  After I contacted her that I do not want this package she changed the subject line to Clearcorrect on August 28-2014. 
Please let me know how I can forward all the original emails that she has sent me, to you. Obviously I cannot trust her because she is using photoshop to manipulate the emails. 
I can also mail a printed copy of the emails and ads to Revdex.com.  You can contact me at: [redacted]
Thanks
[redacted]

Review: On June 26th 2014 after viewing Dr. [redacted] ad on her website of Elite dental care: [redacted] I visited Dr. [redacted] and asked for invisalign treatment. She charged me $2500 for invisalign braces. However, a while later I received a package from her and it said clearcorrect braces which is a much cheaper braces version of invisalign. This has been a false advertisement. I contacted Dr. [redacted] and told her I don't want to use clearcorrect and she refused to refund me and wants to charge 60% of the whole product which is $1500. I really think this is a breach of contract by deception. She is offering invisalign to lure patients and uses a much cheaper alternative without informing the patients and once she receives the money she does not honor her contract.Desired Settlement: Full refund

Business

Response:

To Whom It May Concern:

Patient [redacted] came to our office on 06/26/20 for clear braces

treatment. She HAD NOT purchased the groupon deal, she had only mentioned that she

has seen it, we are not in breach of any contract.

She was explained clearly that clear braces might not fix all her orthodontic needs such as

open bite, and it will ONLY straighten the teeth. Since she did not want to do the

conventional braces elsewhere she said she wants to do the treatment and just making

them straight is better than this.

She was in the office again on 07/28/2014, we showed the 3D animation of her before

and after on the CLEAR CORRECT website, we also had to test the try-in trays in her

mouth which has the CLEAR CORRECT logo on them and she had to take home and

wear it to get used to it, and also later on we sent her an email with the revised animation

again from CLEAR CORRECT website. She replied in her email that she is very excited

and to order her trays. Up to this point we had the option to cancel but after ordering the

trays the lab will not refund the lab fee. She was WELL aware that we are using CLEAR

CORRECT and it doesn't necessarily mean it's a cheaper lab as you see in the invoice

attached.

Later on 08/27/2014 she contacted the office, talking to myself directly that she has

changed her mind, that it's not going to work for her and she wants to cancel. She did

mention: "that yes I know I told you to order them, is there any part of the fee I can get

back?'', I had told her I will waive my fee and just deduct the lab fee and refund you the

rest. I even offered to call the lab and see if they make any exception as to at least

refunding us partially but they didn't (attached is they're refund policy). Therefor I sent

her an email explaining to her the lab refund policy.

She did not have any communications with the office anymore, until we got a dispute

letter from the bank and the complaint letter to the dental board.

This case is CLEARLY not about what lab it was used or any breach of contract, patient

simply changed her mind and since she is not able to get her whole money back now she

is trying any way she can to blame it on us.

At this point my offer to refund her the remaining $1000 is off the table, we have spent

hours on her taking impressions, photos, xrays, another visit to try in the initial trays and

demonstrate tho before and after, and deal with the credit card dispute and now prepare

all this document to the board.

Attached are all the consents and documents requested. Please feel free to contact me at

[redacted] with any questions.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am a [redacted] student. After moving to [redacted] I saw an ad on [redacted] for [redacted] that she is

offering Invisalign treatment for $2499(I have enclosed a copy of this ad). I

visited [redacted] on June 26-2014 and she confirmed that she is offering Invisalign

braces for a much less price than any other dentist. She assured me that it was

Invisalign treatment and I will receive 12 trays for the one year that the

treatment will last so I will have one tray each month. She provided the

agreement form that stated I will receive clear braces not mentioning it was

not Invisalign. After I received the starter package at the end of July(which

is not even the first promised package and I have enclosed the picture of the

package) she contacted me on August 5 with the subject line: “Your Invisalign

before and after” and told me she was going to start my treatment. Now I see she has used photoshop to change the

subject line to “Your before and after” and if you check very carefully you will see the fonts are different. "Your" is written with a different font than "before and after". This is outrageous. I responded that I was excited for the

treatment to start(I have enclosed a copy of the email). After contacting

another dentist I realized [redacted] had sent me another package with an

inferior quality and price which was not Invisalign and cost less than half the

price of Invisalign and it was called Clearcorrect. I contacted Dr. Seraj and

informed her that I did not want to continue the treatment because I was paying

for a more expensive service but I was receiving a much less expensive

treatment for the same price. On August 28th [redacted] after

realizing that I knew the difference by then emailed me with the subject line

of Clearcorrect and offered me $1000 out of $2500 that I had paid(I have

enclosed a copy of that email). I filed a complaint with the Mastercard and

dental board of California.

On October 11 2014 she emailed me with a threatening email that she was not giving

me any refunds because I filed a complaint. Obviously she is luring customers

with the promise of Invisalign and after receiving their full payment she

provides Clearcorrect a different less expensive product. I have also enclosed a comparison of Invisalign and Clearcorrect from a website. Please, please observe all the documents carefully and you will find out that she is charging for Invisalign and sending Clearcorrect. After I contacted her that I do not want this package she changed the subject line to Clearcorrect on August 28-2014.

Please let me know how I can forward all the original emails that she has sent me, to you. Obviously I cannot trust her because she is using photoshop to manipulate the emails.

I can also mail a printed copy of the emails and ads to Revdex.com. You can contact me at: [redacted]

Thanks