Elite Designs

I have pulled all of [redacted] ***'s paperwork pertaining to both her ads and we have no record of her ever contacting our company since she purchased the ads in February, Us stating that is not a falsehood, it is the fact If she had so many problems with her advertising or the posters, she could have contacted us during the summer when her posters were delivered All of this with the Revdex.com happened only after our salesperson contacted her a few weeks ago to see if she wanted to renew her ads Even then, she didn't call our office to try and resolve the issue, we just got the Revdex.com complaint One thing [redacted] is correct about is the fact that her two ads did not appear on the same poster and that is our fault We had such a huge response in the area, that we had to make different posters for all the ads When that happened, somehow her two ads were put on two of the posters instead of the same poster She still got the advertising that was promised to her We may have had to do different posters, but they were completely different posters, meaning they each had the amount of posters distributed that was promised She stated that her ad was only on the posters she received and the same with the church and that is where the falsehood is Because of the fact that [redacted] ***'s ads were not on the same poster and again that was an oversight on our part, we will be refunding both ads in full She will be receiving check # [redacted] in the amount of $and the church will be receiving check # [redacted] in the amount of $ Both these checks are being mailed out today She should be receiving those refunds within the next few days Also, we have reason to believe because of some things that are being said to us by some of our other customers, that [redacted] is calling our customers and making accusations about our company She needs to understand what defamation of character means We would ask that she stop doing this because we have never once said that we are with the school and for her to call our customers and tell them that we said that is nothing but a lie

In response to the complaint issued I have a contract signed with Amy I [redacted] , President of Camp Lucky Dog, and myselfAmy has been a client of mine for years and we've enjoyed not only a business relationship but a friendshipWe have been meeting and collaborating consistently to work on her website and sharing ideas on text, over the phone, in person meetings, electronically and I have voicemails, phone records, emails, text messages to prove if necessaryThis is extremely disappointing to get this complaint as Amy has not responded to my emails or calls to settle up where we areI have included the invoice that was past due for renewal of her web hosting, domain names, mobile website and such that was paid on June for $to cover invoice The evening of June 1st I spent an hour on the phone with Amy where she gave me one credit card number to enroll her in Appointy while she was in the culvers drive throughMy phone records will indicate that we spent over an hour on the phone that eveningI activated Appointy while on the phone with her and then when we got off the phone I customized it and integrated it into the new website we were working onThat same evening she told me to charge her card for her past due invoice to Elite Designs in which I didThe transaction bouncedI sent her at text message (june 1) telling her that her card did not workShe called me the following morning on my private cell phone at 5:28am and left a voicemail which I has been attached electronically (in google drive folder) indicating that she was sorry her charge card did not go through but to call her for a different card numberSo on June 2nd at about 9:30am I called while driving with a witness in the car and she gave me a different cardI ran that card and it went through for the past due invoiceShe also responded via text on June 2nd to call her for a different card numberWe have a contract with Camp Lucky Dog to revitalize their websiteI've placed numerous calls to Amy and texted her as she is negligent on making her payments on the contractOver the years Amy has "disappeared" when it comes time to work on the website and then re-appears and expects it to be done right awayI'm not sure where the disconnect is, we have worked diligently on the site asking for feedback so we can complete the project and be paidsome text messages she thanks me for working so hardThis is the first that we were alerted that she was unhappy about somethingOnce the contract is completed we have no problem releasing all files, images, domains, coding to herWe just want to be paid for the hard work we've put into her websiteIf need be we have over a hundred emails documenting the work back and forth between both partiesmore voicemail messages, more text messages, etcI am not sure if this is Amy's way of trying to not pay her bill with us or why she is acting like this instead of just calling us to come to an agreementHere is access to the google drive which has copies of her text messages to me, the invoice, her voicemail she left indicating she would like to give me a different card that works and apologizing for the first one that bouncedhttps://drive.google.com [redacted] Best Regards, Tiffany [redacted] Elite Designs www.elitedesigns.co [email protected] [redacted] cell [redacted] office // websites // internet marketing // graphic design // social media marketing //

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To begin with, I am sorry that *** *** assumed that we were with the school. We never said we were working with the school or that any money went back to the school. As far as her saying that the church assumed that also, *** *** is the only person that we communicated with.
She is the one that placed the ad for her business and also for the church so if the church assumed that, then that is because *** *** told them we said it. The ads were originally purchased on 2/2/and both invoices and proofs were sent on 3/1/16. All the paperwork had our name, address and all contact information on it. *** *** never contacted us about any problems or concernsIn fact, both proofs were signed and faxed back to us on March 18, with approval. The posters were shipped and delivered the first week of July. Again, even then when she received her posters that stated we were not affiliated with the school, she never contacted us. As far as her saying her ads were only on the posters she received, she is wrong. Her ad was on every poster delivered in the area. Every business on the poster received their own shipment of posters and we also set up distribution points that received posters for them to hand out to their customers. *** *** didn't even contact our company before she reported us to the Revdex.com where we could have discussed this with her. The only contact was between her and our salesperson who called her on January to ask her if she would like to advertise on the Football posters (renew her ads). If she had called us at any time after receiving her posters with her concerns, we would have refunded her money then. At this point, we do not feel like a refund is owed. She received the advertising that she purchased and it has been a year since the order was placed and months since the posters were delivered. We feel that is more than ample time to contact us with a problem

Complaint: ***
I am rejecting this response because: I did, in fact, contact the business before I filed the Revdex.com complaint; for Elite Designs to say I did not is a falsehoodWhen I learned from other of their advertising customers, some even affiliated with the school, that they too had been misled, I telephoned Elite Designs to complain about their misleading "Sales Pitch." When the office agent continued to profess innocence of the scam and defend the misleading sales tactic, I followed up with the Revdex.comI know for a fact I am not the only customer complaining.I have also had the opportunity to see the table menu sized poster from three other Cookeville customers and my ad nor the churches ad appeared on either oneAs a matter of fact, my business ad was not on the church's poster nor was the church's ad on my poster and we share the exact same street address! I did act on behalf of our church as my husband is the pastor.Will Elite Designs stop at nothing to continue "slight of hand" misleading business practices? I intend to make sure that the word is spread in our community that Elite Designs is willfully misleading
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Ms*** did call and speak with our office on 8/9/regarding her complaints. We explained to her that we were not with the school and we never said we were. She stated that she thought it was the same poster she had done in the past. There are several companies that do posters
of high school schedules and I am very sorry that she assumed that we were the company that she had worked with before. We never misrepresented ourselves. We said who we were when we called, and all our paperwork has our name and business information on it. When she received her proof and invoice back in January, she had months to contact our office before the posters were printed and delivered. At any time in those months, she could have cancelled her ad. As for her thinking everyone on our posters thinks were are working with the school, that is not true. About 60-70% of our customers are repeat customers that have been doing business with us for years. We do have some schools we work with and we will let the customers know who our contact is at the school when we have one. If we don't, it is strictly community advertising and it is stated on those posters that we are not working with the school. As far as Ms*** wanting us to give 50% of the proceeds to the school, I cannot do that. What I can do is refund her $since she is upset and assumed we were working with the school and I do apologize for that. This way, she can donate that $directly to the school so that they can receive 100% of her donation. Also, if she would like to have someone at *** *** School contact us about working together in the future, we would love to work with them and donate some of the future proceeds to them

I am sorry that this customer assumed we were were with the school.  We monitor our salespeople and misrepresentation like that is grounds for immediate termination.  We do have schools we work with, but in that case, we would have a signed letter from the school and we would have let them...

know who our contact at the school was.  This customer purchased an ad with us in January, 2016.  We never said we were working with the school.  The posters were delivered to them over the summer and all the posters had a disclaimer on them that stated we were not affiliated with the school.  They never called us with any complaint about their advertising or the posters.  We called them back in September, 2016 to ask them if they would like to put their ad on the basketball poster.  They said they wanted to and those posters were delivered in November.  Those posters also stated that we were not affiliated with the school, but yet they never called.  It wasn't until our salesperson called them in January, 2017 that they even called us, a full year after the original purchase.  The paperwork that the customer received after both purchases has all our contact information, including our address and both phone numbers.  Our 800 number is [redacted] and our local number is [redacted].  This customer apparently mixed up our phone numbers because they stated that our number is [redacted].  The customer did call in and talk to [redacted] about their complaints after our salesperson contacted them a couple of weeks ago.  I spoke to [redacted] and she said that the customer never asked for a refund at that time.  What she told the customer was that we never told them we were with the school and that the posters were delivered and they received the advertising they purchased, it was strictly community advertising.  We have pulled the customer's paperwork and put on there to not call them back for future advertising like we told them we would.  Again, I am sorry that this customer assumed we were working with the school, but we will not be refunding there money.  Had they called last year when they received their posters, we would have been happy to refund their money, but not almost a year later.

In response to the complaint issued I have a contract signed with Amy I[redacted], President of Camp Lucky Dog, and myself. Amy has been a client of mine for 17 years and we've enjoyed not only a business relationship but a friendship. We have been meeting and collaborating consistently to work on her...

website and sharing ideas on text, over the phone, in person meetings, electronically and I have voicemails, phone records, emails, text messages to prove if necessary. This is extremely disappointing to get this complaint as Amy has not responded to my emails or calls to settle up where we are. I have included the invoice that was past due for renewal of her web hosting, domain names, mobile website and such that was paid on June 1 for $784.28 to cover invoice 1103. The evening of June 1st I spent an hour on the phone with Amy where she gave me one credit card number to enroll her in Appointy while she was in the culvers drive through. My phone records will indicate that we spent over an hour on the phone that evening. I activated Appointy while on the phone with her and then when we got off the phone I customized it and integrated it into the new website we were working on. That same evening she told me to charge her card for her past due invoice to Elite Designs in which I did. The transaction bounced. I sent her at text message (june 1) telling her that her card did not work. She called me the following morning on my private cell phone at 5:28am and left a voicemail which I has been attached electronically (in google drive folder) indicating that she was sorry her charge card did not go through but to call her for a different card number. So on June 2nd at about 9:30am I called while driving with a witness in the car and she gave me a different card. I ran that card and it went through for the past due invoice. She also responded via text on June 2nd to call her for a different card number. We have a contract with Camp Lucky Dog to revitalize their website. I've placed numerous calls to Amy and texted her as she is negligent on making her payments on the contract. Over the years Amy has "disappeared" when it comes time to work on the website and then re-appears and expects it to be done right away. I'm not sure where the disconnect is, we have worked diligently on the site asking for feedback so we can complete the project and be paid. some text messages she thanks me for working so hard. This is the first that we were alerted that she was unhappy about something. Once the contract is completed we have no problem releasing all files, images, domains, coding to her. We just want to be paid for the hard work we've put into her website. If need be we have over a hundred emails documenting the work back and forth between both parties. more voicemail messages, more text messages, etc. I am not sure if this is Amy's way of trying to not pay her bill with us or why she is acting like this instead of just calling us to come to an agreement. Here is access to the google drive which has copies of her text messages to me, the invoice, her voicemail she left indicating she would like to give me a different card that works and apologizing for the first one that bounced. https://drive.google.com[redacted]
Best Regards, Tiffany [redacted] Elite Designs www.elitedesigns.co [email protected] [redacted] cell [redacted] office   // websites // internet marketing // graphic design // social media marketing //

I have pulled all of [redacted]'s paperwork pertaining to both her ads and we have no record of her ever contacting our company since she purchased the ads in February, 2016.  Us stating that is not a falsehood, it is the fact.  If she had so many problems with her advertising or the posters, she could have contacted us during the summer when her posters were delivered.  All of this with the Revdex.com happened only after our salesperson contacted her a few weeks ago to see if she wanted to renew her ads.  Even then, she didn't call our office to try and resolve the issue, we just got the Revdex.com complaint.  One thing [redacted] is correct about is the fact that her two ads did not appear on the same poster and that is our fault.  We had such a huge response in the area, that we had to make 3 different posters for all the ads.  When that happened, somehow her two ads were put on two of the posters instead of the same poster.  She still got the advertising that was promised to her.  We may have had to do 3 different posters, but they were 3 completely different posters, meaning they each had the amount of posters distributed that was promised.  She stated that her ad was only on the posters she received and the same with the church and that is where the falsehood is.  Because of the fact that [redacted]'s ads were not on the same poster and again that was an oversight on our part, we will be refunding both ads in full.  She will be receiving check #[redacted] in the amount of $305.55 and the church will be receiving check #[redacted] in the amount of $170.55.  Both these checks are being mailed out today.  She should be receiving those refunds within the next few days.  Also, we have reason to believe because of some things that are being said to us by some of our other customers, that [redacted] is calling our customers and making false accusations about our company.  She needs to understand what defamation of character means.  We would ask that she stop doing this because we have never once said that we are with the school and for her to call our customers and tell them that we said that is nothing but a lie.