Elite Editing

Elite Editing is the worst company with whom I have ever workedI had a deadline to meet for my dissertation submission; my dissertation was in fairly good shape, and I just wanted a second set of eyes for proofreadingThe editor would not return my callsWhen I finally received my dissertation, they had butchered it!!! I had to spend 3x the amount I paid to Elite Editing to get another editing company to fix their mistakesHad the other company not jumped into help me, I never would have made my deadlineThe other company actually used my original dissertation to edit, because they couldn't believe what Elite Editing had done to mineFormatting and sentence structures were changed; APA 6th edition was wrong - and so too were their sentence structuresThey never refunded my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Elite Editing regarding complaint ID ***
Sincerely,
*** ***

Thank you to the Revdex.com for mediating this
complaintWe were first contacted by the client on Memorial Day Weekend
(5/**/14), asking if we could help edit this paperThe client noted that they
had already gone through another agency and that the other agency
“did not
complete it.” They were then hoping we could help with their paperWe
responded immediately (within an hour) and told them that we would be happy to
helpWe directed the client to our website, where they could read the parameters
of our editing services, submit their document, and make paymentOnce the
document was submitted, the paper was edited and returned on time (within
hours)
More than two weeks later, on June **, we received a call
and email from the client conveying their dissatisfactionThis dissatisfaction
stemmed not from the job that we had done originally (which they had reviewed
two weeks prior), but from the comments their professors made regarding the
paperI personally responded to the client immediately by phoneWe spoke with
the client’s wife, who said she was the one who submitted the paper and was
the main point of contactWe explained to her that we would be glad to help and
that it was of the utmost importance to us that all of our clients be satisfied
with the editing services they receiveWe asked her to send the professor’s
comments over to us so that we could conduct an internal editorial review,
which is our standard operating procedure when a complaint is made
The professor’s comments revealed that the issues with the
paper were not concerning proofreading errors; they involved major content
changes that needed to be made by the authorThe professor seemed very
dissatisfied with the author’s content choices or lack thereofSpecific callouts (pulled directly from the text)
include:
"A formal introduction explaining purpose and structure is needed."
"The learner did not provide a clear discussion on the positivistic philosophical perspective."
"Moreover, the learner did not articulate more than one research design in their discussionThere
discussion and the corresponding research paradigm early in the discussion."
"There discussion on data collection methods was very thin."
"The learner uses very few sources to support their response."
At Elite Editing, it is part of our editorial policy that we do not add or create content to student work as it is unethical
to do so
On June **, I responded to the client with our findings, but
still offered to provide a second edit for FREE because, as mentioned
earlier, client satisfaction is of the utmost importance to usA copy of this
email is attachedThe client then responded, thanking us for our evaluation
and helpThe client then said that they would resubmit in a few daysThe
client never resubmittedInstead they filed this complaint
We feel that we did provide a high-quality editorial
service for this client, as described by our services on our websiteWe also
feel that we did everything within our power to help this client in ways that
were beyond the scope of the original assignmentWe strive to provide
excellent customer service and work with our clients to obtain positive
resultsIn this case, however, the client’s dispute seems like an attempt to
elude payment after the fact.
Thank you,
Elite Editing

Thank you for contacting usWe are sorry to see this interaction result in a complaint with the Revdex.comThe client submitted their document, and soon after we informed them that there had been a technical issue in processing their payment and we had not received notice that payment
had gone throughWe then asked the client if they would still like us to edit their workBut we then received an email asking for a refundWe are happy to oblige thisThis correspondence took place last week and within one day of the client's request for a refund, they also contacted the Revdex.com and filed a complaintWe were not even given a chance to process the refund before the complaint was filed.
Regardless, the client has been fully refundedWe hope this results in a closing of this complaintIf any further evidence of this refund is needed, we would be happy to provide itThank you for your time and for your immediate assistance
Elite Editing

ID...

#[redacted]
 
Thank you to the Revdex.com for bringing this to our attention. We have reviewed this client’s original submission along with the complaint. We appreciate that the client reached out to us. We do see that the client did not receive a timely response from our customer service team, and it is because of this that we agree with the client that a refund is a reasonable course of action. We have now refunded the client for 50% of their original submission fee.
 
Thank you again for helping resolve this issue.
 
Sincerely,
Elite Editing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On June [redacted], I sent an email to the [redacted] asking her to return my money back. She offered to reedit my paper, on June [redacted], I sent her another email asking for my payment back since I found another company who can edit my paper professionally and correctly and I don’t feel comfortable and trust elite company, since this paper is very important and I don’t want to jeopardize and sacrifice my time again.  
[]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 *

Review: I contacted with Elite Editing services to provide proofreading and editing of my doctoral dissertation. While the document was returned to me within the time-frame, the services rendered did not meet expectations. In fact, my doctoral dissertation adviser instructed me (after submitting the Elite Editing edited manuscript) that I should hire an editing service to assist with final editing. When I told him that I had already done so, he responded with, "I hope you did not pay too much for that service, it was terrible." He further instructed me to provide Elite Editing with copies of our email exchange if they needed proof of the unacceptable services provided.

I made four attempts to contact Elite Editing. The first was received with an email that someone would contact me; however, that contact was never made. Subsequent attempts to contact Elite Editing were not returned.Desired Settlement: Since Elite Editing did provide the service -- although not high quality as promised -- I am seeking a 50% refund of my purchase. I do not feel it would be right to request 100%; however, I had to hire another editing service to complete the task.

Consumer

Response:

At this time, I have not been contacted by Elite Editing regarding complaint ID [redacted].

Sincerely,

Business

Response:

ID #[redacted]

Thank you to the Revdex.com for bringing this to our attention. We have reviewed this client’s original submission along with the complaint. We appreciate that the client reached out to us. We do see that the client did not receive a timely response from our customer service team, and it is because of this that we agree with the client that a refund is a reasonable course of action. We have now refunded the client for 50% of their original submission fee.

Thank you again for helping resolve this issue.

Sincerely,

Elite Editing

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am writing to submit a complaint about Elite Editing for failing to return my money for professional editing services; their services were UNPROFESSIONAL and VERY weak.On Thursday, May [redacted] I sent my document for editing and it was a graduate paper, I submitted a manuscript (42 pages and 11,483 words) to be professionally and academically edited by Elite Editing. I paid $ 1410 for the expedited turnaround (1 day) editing services using my credit card under my husband names [redacted] ( Receipt No: [redacted] May [redacted]) on May [redacted], I received my paper. It was full of grammar, spelling and APA style mistakes. On June [redacted], I sent an email to the [redacted] asking her to return my money back. She offered to reedit my paper, on June [redacted], I sent her another email asking for my payment back since I found another company who can edit my paper professionally and correctly and I dont feel comfortable and trust elite company, since this paper is very important and I dont want to jeopardize and sacrifice my time again. Also, I called the company on July [redacted] at 12:42 and informed them that I needed my money back or I will file a complaint.Unfortunately no answer, I will mail you a copy of my paper, and you can see how it was full of mistakes and you can judge by yourself if it was professionally edited.Thank you for your help in this matter.Desired Settlement: I need my money back $1410

Business

Response:

Thank you to the Revdex.com for mediating this

complaint. We were first contacted by the client on Memorial Day Weekend

(5/**/14), asking if we could help edit this paper. The client noted that they

had already gone through another agency and that the other agency “did not

complete it.” They were then hoping we could help with their paper. We

responded immediately (within an hour) and told them that we would be happy to

help. We directed the client to our website, where they could read the parameters

of our editing services, submit their document, and make payment. Once the

document was submitted, the paper was edited and returned on time (within 24

hours).

More than two weeks later, on June **, we received a call

and email from the client conveying their dissatisfaction. This dissatisfaction

stemmed not from the job that we had done originally (which they had reviewed

two weeks prior), but from the comments their professors made regarding the

paper. I personally responded to the client immediately by phone. We spoke with

the client’s wife, who said she was the one who submitted the paper and was

the main point of contact. We explained to her that we would be glad to help and

that it was of the utmost importance to us that all of our clients be satisfied

with the editing services they receive. We asked her to send the professor’s

comments over to us so that we could conduct an internal editorial review,

which is our standard operating procedure when a complaint is made.

The professor’s comments revealed that the issues with the

paper were not concerning proofreading errors; they involved major content

changes that needed to be made by the author. The professor seemed very

dissatisfied with the author’s content choices or lack thereof. Specific callouts (pulled directly from the text)

include:

"A formal introduction explaining purpose and structure is needed."

"The learner did not provide a clear discussion on the positivistic philosophical perspective."

"Moreover, the learner did not articulate more than one research design in their discussion. There

discussion and the corresponding research paradigm early in the discussion."

"There discussion on data collection methods was very thin."

"The learner uses very few sources to support their response."

At Elite Editing, it is part of our editorial policy that we do not add or create content to student work as it is unethical

to do so.

On June **, I responded to the client with our findings, but

still offered to provide a second edit for FREE because, as mentioned

earlier, client satisfaction is of the utmost importance to us. A copy of this

email is attached. The client then responded, thanking us for our evaluation

and help. The client then said that they would resubmit in a few days. The

client never resubmitted. Instead they filed this complaint.

We feel that we did provide a high-quality editorial

service for this client, as described by our services on our website. We also

feel that we did everything within our power to help this client in ways that

were beyond the scope of the original assignment. We strive to provide

excellent customer service and work with our clients to obtain positive

results. In this case, however, the client’s dispute seems like an attempt to

elude payment after the fact.

Thank you,

Elite Editing

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On June [redacted], I sent an email to the [redacted] asking her to return my money back. She offered to reedit my paper, on June [redacted], I sent her another email asking for my payment back since I found another company who can edit my paper professionally and correctly and I don’t feel comfortable and trust elite company, since this paper is very important and I don’t want to jeopardize and sacrifice my time again.

[]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Elite Editing is the worst company with whom I have ever worked. I had a deadline to meet for my dissertation submission; my dissertation was in fairly good shape, and I just wanted a second set of eyes for proofreading. The editor would not return my calls. When I finally received my dissertation, they had butchered it!!! I had to spend 3x the amount I paid to Elite Editing to get another editing company to fix their mistakes. Had the other company not jumped into help me, I never would have made my deadline. The other company actually used my original dissertation to edit, because they couldn't believe what Elite Editing had done to mine. Formatting and sentence structures were changed; APA 6th edition was wrong - and so too were their sentence structures. They never refunded my money.

Review: To whom it may concerns,

Last Saturday (September **, 2014) at 11.42 am, I submitted my paper for 24-hour editing service, and paid $358.20 for Elite Editing's service. On Sunday, after 5 hours (4.42pm), I did not receive any response from Elite Editing regarding my editing paper, and decided to send it an e-mail. On Monday (September **, 2014) I got an e-mail from a staff, who told me I had a billing error but was able to fix, and ask me if I want to continue so it can delivers my editing paper the next date. I replied back, and wanted my paper to be edited and sent the next date. However, I still have not receive any response from them regards to my paper until today (September **, 2014), although I tried to contact them by e-mail and phone to remind it and cancel the service.

Not only, Elite Editing does not provide me with information regarding to my billing issue, but also is not responsive in responding to my e-mail and phone messages and does not deliver the service it promised.

I am looking forward to hearing from you.

Best regards,

[redacted]Desired Settlement: Refund the original payment of $358.20 for their 24- hour editing service.

Business

Response:

Thank you for contacting us. We are sorry to see this interaction result in a complaint with the Revdex.com. The client submitted their document, and soon after we informed them that there had been a technical issue in processing their payment and we had not received notice that payment had gone through. We then asked the client if they would still like us to edit their work. But we then received an email asking for a refund. We are happy to oblige this. This correspondence took place last week and within one day of the client's request for a refund, they also contacted the Revdex.com and filed a complaint. We were not even given a chance to process the refund before the complaint was filed.

Regardless, the client has been fully refunded. We hope this results in a closing of this complaint. If any further evidence of this refund is needed, we would be happy to provide it. Thank you for your time and for your immediate assistance.

Elite Editing

Review: I am writing to submit a compliant about Elite Editing for failing to return my money for professional editing services that was not rendered. On Monday, July **, 2013, I submitted a manuscript (45 pages and 13,793 words) to be professionally edited by Elite Editing. I paid $557.20 for the expedited turnaround (1 day/24 hours) editing service using [redacted] ([redacted] Receipt No: [redacted]) on July **, 2013. I received an email from Elite Editing on July **, 2013 indicating that they were awaiting confirmation of payment from [redacted] to assign my manuscript to an editor and that it would affect the 24 hour turnaround. I emailed Elite Editing on July **, 2013 about the status of my manuscript being edited because I had deadline on July **, 2013.

On July **, 2013, I received an email from Elite Editing indicating that they contacted their payment department and were waiting for confirmation of payment. The email indicated that an “another option is to cancel your current submission, request a refund of my [redacted] payment, and resubmit using [redacted] to pay.” I did not have a [redacted] account so I left my payment with [redacted]. On July [redacted], I called [redacted] about my payment and they indicated that my payment was cleared on July **, 2013 and notice was sent to Elite Editing that my payment was confirmed on the same day. I immediately email Elite Editing after I spoke with the [redacted] representative to consult someone about the information I received from [redacted] about my payment being confirmed on July **. My email on July [redacted] stated:

“I have contacted [redacted] and they informed me that your company received my payment on July ** at 8:54 a.m. So, I’m not sure why my document has not been assigned an editor. I needed this document today completely edited and now I’m stranded.”

I received an email from Elite Editing on July [redacted] stating:

“We are sorry for the inconvenience. We have been notified by [redacted] that your payment cleared yesterday. Did you still want us to move forward with editing your document or would you like a refund?”

I responded on the same day and informed Elite Editing that I made “alternative arrangements with another editor. I would like a refund. Please let me know when I should expect to receive my refund.”

On August [redacted], I followed up with Elite Editing to let them know that I did not receive information about my refund. After my email, I received an email from Elite Editing indicating that

“We have contacted our payment department and let them know you requested a refund. If you do not receive a notice that your payment has been refunded in the next couple of days, please let us know.”

On August [redacted], I followed up with an email to Elite Editing to inform them that I did not receive my refund and to please let me know when to expect it. On August [redacted], I followed up with another email about my refund and I received no response from Elite Editing. I am an assistant professor at a university and by this time my schedule got really busy with the start of the semester and classes.

On September [redacted], I emailed Elite Editing again about my refund and provided them with three phone numbers and an alternative phone number to contact me about my refund. It should be noted that I have also called Elite Editing several times about my refund and each time I call them the representative informed that I needed to speak with the owner who was not in the office any of the times I called about my refund. I was also told that I would receive a return phone call from the owner which I have not received to date. It should be noted that the Elite Editing website does not indicate that you need to use [redacted] to get the manuscript in 24 hours and I also raise questions about why [redacted] is an option for the 24 hour expedited turnaround service if they do not get confirmation in an expedited manner. I am hoping that the Revdex.com will help me to receive my refund.

Business

Response:

Hello,