Elite Education and Training Services

For online products/services, it is standard practice for sellers to charge up front for the product/service in questionWithout doing this, there is no safeguard for the seller or guarantee in place the consumer will payApple does this when selling their digital products, and so do we (Elite Education and Training Services, LLC)Exhibit shows a screenshot of the course description for our NYS Mandated Child Abuse course as it appears on our websiteIt clearly states in advance that there is a post test included in the course, and Exhibit shows that the post test is located at the end of the course, according to our table of contentsBefore beginning the post test, the following instructions are given to the course participant: "Answer all ten (10) true or questions on the Mandated Reporter QuizA passing score of 70% (out of 10) is requiredThe computer will retest if score falls below 70%You have two (2) chances to pass the quiz." Exhibit shows the instructions as they appear on the websiteComplainant took the post test two times, and failed the test both timesExhibit shows the complainant's test results on May **, 2015, along with date and time stamps of when the tests were taken by the complainantFailure to pass the post test in two tries results in failure of the course, and retaking the course requires a separate, additional paymentUpon failing the course, complainant contacted [redacted] on the same day requesting a refundUpon hearing this, we contacted [redacted] as wellAfter relaying all of the information presented above, [redacted] agreed 100% in our favor and agreed not to issue a refund to the complainantAs stated above, everything that the complainant mentioned was clearly stated in some way on our website and/or in our course [redacted] [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This business did not post a disclaimer (stating that person taking the course would only have two chances to take the quiz) prior to accepting legal tender/monetary payment for the serivces offered.The business is deceptive and unethicalI refuse to conduct any further business with themThere should be appropriate consequences for their poor business practice In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely, [redacted] %

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This business did not post a disclaimer (stating that person taking the course would only have two chances to take the quiz) prior to accepting legal tender/monetary payment for the serivces offered.The business is deceptive and unethicalI refuse to conduct any further business with themThere should be appropriate consequences for their poor business practice
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,** *** %

For online products/services, it is standard practice for sellers to charge up front for the product/service in question. Without doing this, there is no safeguard for the seller or guarantee in place the consumer will pay. Apple does this when selling their digital products, and so do we (Elite...

Education and Training Services, LLC). Exhibit 1 shows a screenshot of the course description for our NYS Mandated Child Abuse course as it appears on our website. It clearly states in advance that there is a post test included in the course, and Exhibit 2 shows that the post test is located at the end of the course, according to our table of contents. Before beginning the post test, the following instructions are given to the course participant: "Answer all ten (10) true or false questions on the Mandated Reporter Quiz. A passing score of 70% (7 out of 10) is required. The computer will retest if score falls below 70%. You have two (2) chances to pass the quiz." Exhibit 3 shows the instructions as they appear on the website. Complainant took the post test two times, and failed the test both times. Exhibit 4 shows the complainant's test results on May **, 2015, along with date and time stamps of when the tests were taken by the complainant. Failure to pass the post test in two tries results in failure of the course, and retaking the course requires a separate, additional payment. Upon failing the course, complainant contacted [redacted] on the same day requesting a refund. Upon hearing this, we contacted [redacted] as well. After relaying all of the information presented above, [redacted] agreed 100% in our favor and agreed not to issue a refund to the complainant. As stated above, everything that the complainant mentioned was clearly stated in some way on our website and/or in our course. [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
REGARDING: "Answer all ten (10) true or false questions on the Mandated Reporter Quiz. A passing course of 70% (7 out of 10) is required. The computer will retest, if score falls below 70%. You have two (2) chances to pass the quiz."There should have been a disclaimer stating that if you fail twice then you will not receive any refund.the business is dishonest and not worthy of my legal tender nor any consumer remuneration their service is FRAUDULENT
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Elite’s software prevents all online participants from taking any course unless they have selected that they have read, agreed to, and understood all the instructions. Data is available to validate that the complainant agreed to all the terms via an online agreement/contract. Complainant read, selected, and agreed to the following: 1) End of course certificate for online courses are identical to the same course offered in a traditional classroom. Since, the online courses have the identical course content as the traditional classroom courses; some courses may have a post-test at the end of the course. Be sure to read the remediation instructions and passing grade for each course because it might be different depending on which online course is selected. By registering and paying for a course, the learner acknowledges that you have read and understood the Enrollment Agreement....2) Online class/course must be paid in full by start date of the online course…3) A student who cancels within 7 days of signing the enrollment agreement but before instruction begins, receives all monies returned with the exception of the non-refundable registration fee….4) Tuition liability is determined by the percentage of the program offered to the student.If termination occurs, school may keep:0 - 15% of the program 0%16 - 30% of the program 25%31 - 45% of the program 50%46 - 60% of the program 75%After 60% of the program 100% ….5) In the event of any other online course issues, please contact the [redacted] of Elite Education and Training Services, LLC directly anytime by email or during normal business hours by telephone:[redacted]6) The following instruction was also posted in the course room:"Answer all ten (10) true or false questions on the Mandated Reporter Quiz. A passing course of 70% (7 out of 10) is required. The computer will retest, if score falls below 70%. You have two (2) chances to pass the quiz."7) Prior to taking the course the description at our website disclosed that there was a post-test and also in the catalog that you selected that you read, agreed to, and understood.8) A student who cancels within 7 days of signing the enrollment agreement but BEFORE INSTRUCTION BEGINS, receives all monies returned with the exception of the non-refundable registration fee.Complainant completed 32 out of 32 modules and took the post-test twice. Additionally, instructions about the post-test including the percentage and numerical grade requirements were displayed before the questions each time the test was administered. Complainant never called or emailed us with a complaint or sought a refund as per our online AGREEMENT/CONTRACT. Only after the complainant did not perform satisfactorily, the complainant tried to reverse the charges through [redacted] did not reverse the charges because proof was provided showing that the complainant completed the entire course including the post-test twice.Our position remains firm. Elite will not issue a refund, certificate, or certify anyone that did not satisfactorily complete the course as per our online agreement.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
This business did not post a disclaimer (stating that person taking the course would only have two chances to take the quiz) prior to accepting legal tender/monetary payment for the serivces offered.The business is deceptive and unethical. I refuse to conduct any further business with them. There should be appropriate consequences for their poor business practice.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]  %

For online products/services, it is standard practice for sellers to charge up front for the product/service in question. Without doing this, there is no safeguard for the seller or guarantee in...

place the consumer will pay. Apple does this when selling their digital products, and so do we (Elite Education and Training Services, LLC). Exhibit 1 shows a screenshot of the course description for our NYS Mandated Child Abuse course as it appears on our website. It clearly states in advance that there is a post test included in the course, and Exhibit 2 shows that the post test is located at the end of the course, according to our table of contents. Before beginning the post test, the following instructions are given to the course participant: "Answer all ten (10) true or false questions on the Mandated Reporter Quiz. A passing score of 70% (7 out of 10) is required. The computer will retest if score falls below 70%. You have two (2) chances to pass the quiz." Exhibit 3 shows the instructions as they appear on the website. Complainant took the post test two times, and failed the test both times. Exhibit 4 shows the complainant's test results on May **, 2015, along with date and time stamps of when the tests were taken by the complainant. Failure to pass the post test in two tries results in failure of the course, and retaking the course requires a separate, additional payment. Upon failing the course, complainant contacted [redacted] on the same day requesting a refund. Upon hearing this, we contacted [redacted] as well. After relaying all of the information presented above, [redacted] agreed 100% in our favor and agreed not to issue a refund to the complainant. As stated above, everything that the complainant mentioned was clearly stated in some way on our website and/or in our course.
 
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
REGARDING: "Answer all ten (10) true or false questions on the Mandated Reporter Quiz. A passing course of 70% (7 out of 10) is required. The computer will retest, if score falls below 70%. You have two (2) chances to pass the quiz."There should have been a disclaimer stating that if you fail twice then you will not receive any refund.the business is dishonest and not worthy of my legal tender nor any consumer remuneration their service is FRAUDULENT
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I needed a certificate of completion for NY State professional license. The website makes you pay upfront before taking the course.It does not tell you in advance that you must take a quiz at the end with a minimum of 70% pass.It only gives you 2 tries and if you fail twice then you are left helpless.Person in question = [redacted]Desired Settlement: I have discussed the case with [redacted] and [redacted].

Business

Response:

For online products/services, it is standard practice for sellers to charge up front for the product/service in question. Without doing this, there is no safeguard for the seller or guarantee in place the consumer will pay. Apple does this when selling their digital products, and so do we (Elite Education and Training Services, LLC). Exhibit 1 shows a screenshot of the course description for our NYS Mandated Child Abuse course as it appears on our website. It clearly states in advance that there is a post test included in the course, and Exhibit 2 shows that the post test is located at the end of the course, according to our table of contents. Before beginning the post test, the following instructions are given to the course participant: "Answer all ten (10) true or false questions on the Mandated Reporter Quiz. A passing score of 70% (7 out of 10) is required. The computer will retest if score falls below 70%. You have two (2) chances to pass the quiz." Exhibit 3 shows the instructions as they appear on the website. Complainant took the post test two times, and failed the test both times. Exhibit 4 shows the complainant's test results on May **, 2015, along with date and time stamps of when the tests were taken by the complainant. Failure to pass the post test in two tries results in failure of the course, and retaking the course requires a separate, additional payment. Upon failing the course, complainant contacted [redacted] on the same day requesting a refund. Upon hearing this, we contacted [redacted] as well. After relaying all of the information presented above, [redacted] agreed 100% in our favor and agreed not to issue a refund to the complainant. As stated above, everything that the complainant mentioned was clearly stated in some way on our website and/or in our course. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This business did not post a disclaimer (stating that person taking the course would only have two chances to take the quiz) prior to accepting legal tender/monetary payment for the serivces offered.The business is deceptive and unethical. I refuse to conduct any further business with them. There should be appropriate consequences for their poor business practice.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

Elite’s software prevents all online participants from taking any course unless they have selected that they have read, agreed to, and understood all the instructions. Data is available to validate that the complainant agreed to all the terms via an online agreement/contract. Complainant read, selected, and agreed to the following: 1) End of course certificate for online courses are identical to the same course offered in a traditional classroom. Since, the online courses have the identical course content as the traditional classroom courses; some courses may have a post-test at the end of the course. Be sure to read the remediation instructions and passing grade for each course because it might be different depending on which online course is selected. By registering and paying for a course, the learner acknowledges that you have read and understood the Enrollment Agreement....2) Online class/course must be paid in full by start date of the online course…3) A student who cancels within 7 days of signing the enrollment agreement but before instruction begins, receives all monies returned with the exception of the non-refundable registration fee….4) Tuition liability is determined by the percentage of the program offered to the student.If termination occurs, school may keep:0 - 15% of the program 0%16 - 30% of the program 25%31 - 45% of the program 50%46 - 60% of the program 75%After 60% of the program 100% ….5) In the event of any other online course issues, please contact the [redacted] of Elite Education and Training Services, LLC directly anytime by email or during normal business hours by telephone:[redacted]6) The following instruction was also posted in the course room:"Answer all ten (10) true or false questions on the Mandated Reporter Quiz. A passing course of 70% (7 out of 10) is required. The computer will retest, if score falls below 70%. You have two (2) chances to pass the quiz."7) Prior to taking the course the description at our website disclosed that there was a post-test and also in the catalog that you selected that you read, agreed to, and understood.8) A student who cancels within 7 days of signing the enrollment agreement but BEFORE INSTRUCTION BEGINS, receives all monies returned with the exception of the non-refundable registration fee.Complainant completed 32 out of 32 modules and took the post-test twice. Additionally, instructions about the post-test including the percentage and numerical grade requirements were displayed before the questions each time the test was administered. Complainant never called or emailed us with a complaint or sought a refund as per our online AGREEMENT/CONTRACT. Only after the complainant did not perform satisfactorily, the complainant tried to reverse the charges through [redacted] did not reverse the charges because proof was provided showing that the complainant completed the entire course including the post-test twice.Our position remains firm. Elite will not issue a refund, certificate, or certify anyone that did not satisfactorily complete the course as per our online agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

REGARDING: "Answer all ten (10) true or false questions on the Mandated Reporter Quiz. A passing course of 70% (7 out of 10) is required. The computer will retest, if score falls below 70%. You have two (2) chances to pass the quiz."There should have been a disclaimer stating that if you fail twice then you will not receive any refund.the business is dishonest and not worthy of my legal tender nor any consumer remuneration their service is FRAUDULENT

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,