Elite Enforcement Security Solutions

REF 10: [redacted] Good Afternoon,We have received the complaint submitted on 02/23/2015, reference ID [redacted] We do notlike to see our valued clients and residents deal with the misfortune of having a vehicle towed,however, we are directed and instructed to enforce the community rules and regulations, inaddition to the instruction from the Homeowner's Association Board of DirectorsWe do recallthe garage fires and a number of vehicles that were safelisted, however, safe lists had to besubmitted and approved by the property management company and not directly fromresidencesVehicles that were not safelisted or fa iled to follow proper protocol were issue anumber of citations before it a vehicle was towedWe as a vendor are not permitted to releaseof reimburse without approval from the Board of DirectorsAgain, it is an unfortunate headacheand understand your frustrations please contact our office if we can be of any furtherassistance.Thank you for your time,ManagementElite Enforcement Security Solutions, Inc[redacted]

Good Afternoon,I have reviewed the complaint and can say this is the first we are hearing of this complaintAny vehicles that are towed are sent to the property manager and the board for reviewAny complaint regarding the towing of a vehicle is required to be sent to the property manager so that the board of directors can review the validity of the complaint and make a determination on whether the tow was in good faith or a wrongful towIn the event of a wrongful tow, we the service provider would be contacted with a request for refund or explanationNone of the above was followedThe property rules for this community are specific as to resident vehicles may not be parked in the stalls, guests may not be parked in stalls for more than daysOur company does not safelist the vehicles, all safelisting is requested through property management who would then forward to usWe are simply enforcing property rules and regulations that have been set in place by the Homeowners Association Thank you [redacted]