Elite Financial Services

Hello Revdex.com:Here are the two recordings from my voicemail from Elite Financial Are they going to continue to deny and lie about calling my phone number? Also, there is NO [redacted] ! I continue to get calls and texts in regards to her! I need to know how they obtained my phone number.Thank you[redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards,This company is lying about Me accepting or agreeing to anew contract bottom line, I never signed anything to that affect.At this time I want to Cancel my contract with them and have them send the remaining Drafts to me by check.Thank you [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have attached voicemail recordings from this company Can they still continue to deny it? I would like to know HOW and which company they received my phone number as a lead! I am still getting texts and calls everyday for student loans and loan forgiveness! There is no [redacted] and I have no idea who that would be! In addition, I do not and have never had student loans! This complaint will also be filed with FCC due to this company lying to me! They need to provide to me how they received my phone number and from which LEAD generation company! Regards, [redacted] ***

Ms [redacted] called our office on April 8, looking for assistance with five accounts totaling $18,worth of debt that she had fallen 30-days past due onAfter conducting an evaluation, we offered Ms [redacted] a debt relief program with the following terms; a monthly program payment of $for a period of months Ms [redacted] accepted this offer and signed up for our services via Docusign electronic signature (attached document) During the enrollment process, all clients are explained that we will negotiate settlements with their creditors, but we do not guarantee any specific time frame for these deals to take place Ms [redacted] 's claim that we told her we would settle within days of enrollment is not accurate.During our enrollment phone call, Ms [redacted] was told the next communication she would receive from our company would be on May 2, to go over her New Client Welcome Package On this day, [redacted] did call the client on her cell phone and was told that it was not a convenient time to go over the material It was agreed by both parties to follow up the next day On May 3, 2016, [redacted] once again reached Ms [redacted] on her cell phone and they covered the New Client Welcome Package [redacted] told Ms [redacted] account by account what document(s) Ms [redacted] needed to send to her creditorsDuring this conversation, it was discovered that Ms [redacted] had provided incomplete and inaccurate information about her accounts She provided some of her account numbers and also informed our office that her balances were incorrect As a result, her debt total was increased to $19,(a discrepancy of $1,488.17) Ms [redacted] informed us she would need to call back with her account numbers.On May 11, 2016, [redacted] called the client to get the rest of the account numbers During this call, the client became aggravated because she did not have the numbers we needed She expressed her desire to remove all accounts from her program with the exception of [redacted] because she could not get the account numbers [redacted] informed Ms [redacted] that we can still negotiate with the creditors but the account numbers are necessary for the New Client Welcome Package documents to be sent Ms [redacted] inquired about our progress with negotiations [redacted] explained we are working on the accounts but we need her funds to accumulate in order to pay the creditors Between May 16, and June 14, 2016, [redacted] attempted to reach Ms [redacted] by telephone seven times before receiving a call back the evening of June 14, On June 14, [redacted] attempted to reach Ms [redacted] multiple times to inform her we had reached a settlement agreement on her [redacted] account Just before the close of business on June 14, Ms [redacted] returned the call Before [redacted] was able to discuss the settlement, the client asked her if our program was debt settlement or consumer credit counseling [redacted] explained we are a debt settlement program and reminded the client that she was explained this multiple times on April 8, when she signed up for our services (our enrollment paperwork states this fact many times) [redacted] was finally able to inform the client of the settlement she had set up earlier in the day The client told her she did not believe we negotiated a deal The settlement letter is attached to this response The letter is dated June 15, as [redacted] does not process offer letters until the following business day [redacted] attempted to give her the details of the settlement but the client did not want to hear about them She asked what she needed to do in order to cancel her program [redacted] explained that she would need to pay the fee associated with settling her [redacted] account (roughly $700) as the work has been done and the first payment had been made to *** The client said she would pay that amount and hung up.The facts are that the client knew the type of service we offer before she signed up She also knew her program was scheduled for months and there was no guarantee as to how quickly we would be able to settle any of her accounts Luckily for her, we were able to negotiate a settlement by her second month that saved her nearly 70% of what was owed Keep in mind, that we quote a 50% reduction at the time of enrollment so not only was this settlement achieved quickly, it was also featured a much greater savings that we projected to the client There were no negotiations conducted with any creditor after this conversation on June 14, Our only communication with the client since then was to send the offer letter from *** This was sent to the client via email on June 17,

Revdex.com: I am on vacation in Barcelona right nowI will be back in days and will fully respond at that timeI have recorded voicemails with their telemarketers asking for the person and leaving their phone numberHow can I lie about that? Typical illegal telemarketing company to just deny it! I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

Ms [redacted] signed up with EFS in July Her program terms were monthly payments of $While enrolled with EFS, three of her seven enrolled accounts were entered into agreed upon settlements that EFS had negotiatedDuring the ten months she was enrolled with EFS (July - April 2017), Ms [redacted] had six deposits returned as insufficient funds These returned deposits resulted in Ms [redacted] losing AT LEAST two of the three agreed upon settlements The result of the third settlement is still unknown as the payments were scheduled to be processed by the creditor directly from her personal bank account Ms [redacted] never confirmed with EFS if she made the payments as she originally agreed to When asked about the payments, Ms [redacted] responded by saying she would "check her bank statement" It is believed that she failed to make those payments as she failed to make her scheduled program deposits to EFS Multiple representatives of EFS have explained to Ms [redacted] that we would continue to work on her behalf and fix the settlements that were voided as a result of her insufficient deposits Ms [redacted] refused to allow EFS to do so and informed EFS that she had signed up with another company EFS collected portions of its fee for the three settlements that were agreed upon and commenced Per the attached contract, page to be precise, fees paid to EFS are nonrefundable should a client choose to cancel their prorgram before it's scheduled completion date