Elite Fixtures.com

H [redacted] I apologize for any confusion or frustration you have had I looked up your order and see there was two calls made regarding this order I also see that you were advised that this item does not qualify for a return as per the terms and conditions because they are spare parts/miscellaneous items These glass shades are made for a specific model fixture of Golden Lighting When someone orders then for another fixture other than what it is made to replace, we are not liable whether it will fit the application or not I also see you placed this order without any customer service assistance? In addition, I am looking at the description and do not see where you have a screenshot of the incorrect description from our website? Can you please email me this directly at [redacted] I would like to try and help you in this matter, but please understand that the terms and conditions are specifically stated for this very reason Kind Regards, [redacted]

I purchased their two pack of zero gravity oversized lounge chairs on Amazon.They have a two pack advertised for in OCEAN BLUE complete with the tray and canopy.My husband purchased it for my mothers day gift.Upon arrival there was only ONE chair in an ugly brown.Upon calling the vendor I was told that they have all of their prices mixed up on the amazon website and that the prices are all listed incorrectly.The price for just one chair is Even though it clearly stated for a two pack that they have no control over it and its incorrect.Upon asking why I received a brown chair not OCEAN BLUE as I paid for they explained that they have absolutely no control over what ships out of the warehouse.Elite fixtures really ruined my mothers day.I dislike brown and really wanted ocean blue so I refused the shipment by fedex especially when found out it wasnt the two pack which we bought.When I contacted the vendor to ask if they could still fix the problem by shipping us what we paid for that being the two pack of oversized zero gravity lounge chairs they indicated that it was too late because my visa was credited already.I offered to pay for the shipment again and was told that it would be for the two pack.What is really unfathomable is that when I asked if it would be the OCEAN BLUE color they clearly stated that we can not confirm whether you will receive OCEAN BLUE or not we have no control over what ships out of the warehouse.They actually told me that the ad page with Amazon was removed.They lied because I so much wanted these chairs that I replaced the order again and it still went through as a two pack for in OCEAN BLUE.I had Maryjane from customer service on the line the time that my follow up order was placed.She again reiterated that there is no control over what ships out.She could not confirm whether OCEAN BLUE or a different color would arrive or even whether the two pack would be honored.Her reply call tomorrow.Sadly I decided to cancel this order it was too precarious and became apparent that they were not interested in fulfillment of my original order much less offering to honor my new order

This company did not stand by their productI submitted pictures for review of broken product and they wouldn't make it right They are horrible to deal with and don't stand behind their word Never buy from them Wretched customer service

Complaint: [redacted] I am rejecting this response because: I have attached the original specs which were on the website when the order was placed I had placed a call days before ordering the light shades and inquired as to whether or not they could be returned if they did not fit and was told yes I received return information from [redacted] and the original package was sent via *** Here are the emails that transpired: 1) From me to [redacted] : Good Evening, I did ship the lights back on January 8th via [redacted] Here is the tracking number: [redacted] The package will arrive by Tuesday, January 14th by the end of the dayPlease notify m To [redacted] The Jan Good Evening, I did ship the lights back on January 8th via *** Here is the tracking number: 1Z4AR7090354791686The package will arrive by Tuesday, January 14th by the end of the day Please notify me when the refund is processed The shipping was $ We are hopeful that we will be reimbursed for it since the error was in the product listing on the website Thank You, [redacted] 2) ***,Here are the instructions on how to return your itemsAll returning items should not have been installed or altered in any mannerThe items must be in their original packagingThe return delivery must be completed within days of the items being delivered to youPlease return all items to:Golden LightingReturns - [redacted] [redacted] ** ***Also the return tracking must be provided to us; it is needed for verification in order to issue a refundI also apologize for not getting back to you soonerWe experienced some heavy snow and were closed on Friday due to the weatherIf you have any other questions please feel free to contact us[redacted] 3) From me to [redacted] [redacted] To [redacted] an ***,The refunding is provided after the return inspection process is completed [redacted] At this point my husband and I would like to have this resolved with the end result being a full refund Please view the attachment that clearly has the supporting evidence regarding the lights having a 1/4" fitter Regards, *** [redacted]

The employees that *** dealt with were new and in training. I therefore apologize for any confusion and inconvenience. I have therefore refunded the customer in full in the amount of $
Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
However, I am still disappointed that this company is not taking accountability for their actions and making excusesI was mislead, and further, I was ignored several times when I brought it to their attentionBeing a business owner myself, I can say that is not right and it's a bad way to do business
Regards,
*** ***

I ordered pillows and received the wrong pillows. I returned the pillows and waited for the right pillows to arrive. Again, I received the wrong pillows. I understand that errors are made but the customer service response,(except for Stephanie), was atrocious. Never any empathy, or courtesy was forthcoming. My refund has been delayed for three weeks and my written inquiry regarding the delay was not responded to. The excuse for the refund delay was policy. A true example of how not to treat customers. I would not recommend this company.

Dear Revdex.com,
We have investigated this claim.  We do sell to Canada and charge a flat tax of 14% which generally covers taxes and duties.  However, there seems to be an issue with these two orders because they were not charged any sales tax to cover the taxes and duties. ...

Furthermore, the customer received a 10% discount which was not eligible for international orders, but was provided a discount in good business faith.  (Attached is a copy of both orders showing proof of no tax paid and the 10% discount)  Therefore, the taxes/duties issue is irrelevant because the customer is either charged a tax for Canadian orders which essentially is a supplement of their taxes and duties obligation.  Since they did not pay this upfront, they are responsible for the taxes and duties. 
However, in good business faith, we would be willing to split these costs with the customer and we think this is more than fair since the taxes and duties are the sole responsibility of the purchaser.
Please advise and I will be willing to work with both the Revdex.com and the customer in this matter.
Regards,
[redacted]

This company did not stand by their product. I submitted pictures for review of broken product and they wouldn't make it right. They are horrible to deal with and don't stand behind their word. Never buy from them. Wretched customer service.

Complaint: [redacted]
I am rejecting this response because:
It should state clearly on the website when you order that product is NOT returnable. Or sale is final.
And yes I am so angry because of the way this was handled. You only started communicating in earnest after I started complaining online and making a fuss. I contacted you by phone and email several times before and you only dismissed my concerns and ignored my wish to return and shipped it back without informing or updating me on progress
Regards,
[redacted]

H[redacted]
I apologize for any confusion or frustration you have had.  I looked up your order and see there was two calls made regarding this order.  I also see that you were advised that this item does not qualify for a return as per the terms and conditions because they...

are spare parts/miscellaneous items.  These glass shades are made for a specific model fixture of Golden Lighting.  When someone orders then for another fixture other than what it is made to replace, we are not liable whether it will fit the application or not.  I also see you placed this order without any customer service assistance?  In addition, I am looking at the description and do not see where you have a screenshot of the incorrect description from our website?  Can you please email me this directly at [redacted]  I would like to try and help you in this matter, but please understand that the terms and conditions are specifically stated for this very reason.
Kind Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have attached the original specs which were on the website when the order was placed.  I had placed a call days before ordering the light shades and inquired as to whether or not they could be returned if they did not fit and was told yes.
I received return information from [redacted] and the original package was sent via [redacted].  Here are the emails that transpired:
 1)  From me to [redacted]:  Good Evening, I did ship the lights back on January 8th via [redacted] Here is the tracking number: [redacted] The package will arrive by Tuesday, January 14th by the end of the day. Please notify m To [redacted] The Jan 13 Good Evening,
I did ship the lights back on January 8th via [redacted]  Here is the tracking number:  1Z4AR7090354791686The package will arrive by Tuesday, January 14th by the end of the day.
Please notify me when the refund is processed.  The shipping was $17.31.  We are hopeful that we will be reimbursed for it since the error was in the product listing on the website.
Thank You,
 
[redacted]
2) 
[redacted],Here are the instructions on how to return your items. All returning items should not have been installed or altered in any manner. The items must be in their original packaging. The return delivery must be completed within 30 days of the items being delivered to you. Please return all items to:Golden LightingReturns - [redacted]  [redacted]Also the return tracking must be provided to us; it is needed for verification in order to issue a refund. I also apologize for not getting back to you sooner. We experienced some heavy snow and were closed on Friday due to the weather. If you have any other questions please feel free to contact us.[redacted]
3)  From me to [redacted]
  [redacted]To [redacted]an 14   [redacted],The refunding is provided after the return inspection process is completed[redacted]
At this point my husband and I would like to have this resolved with the end result being a full refund.  Please view the attachment that clearly has the supporting evidence regarding the lights having a 2 1/4" fitter.
 
Regards,
[redacted]

I purchased their two pack of zero gravity oversized lounge chairs on Amazon.They have a two pack advertised for 109.99 in OCEAN BLUE complete with the tray and canopy.My husband purchased it for my mothers day gift.Upon arrival there was only ONE chair in an ugly brown.Upon calling the vendor I was told that they have all of their prices mixed up on the amazon website and that the prices are all listed incorrectly.The price for just one chair is 109.99.

Even though it clearly stated 109.99 for a two pack that they have no control over it and its incorrect.Upon asking why I received a brown chair not OCEAN BLUE as I paid for they explained that they have absolutely no control over what ships out of the warehouse.Elite fixtures really ruined my mothers day.I dislike brown and really wanted ocean blue so I refused the shipment by fedex especially when found out it wasnt the two pack which we bought.When I contacted the vendor to ask if they could still fix the problem by shipping us what we paid for that being the two pack of oversized zero gravity lounge chairs they indicated that it was too late because my visa was credited already.I offered to pay for the shipment again and was told that it would be 199.99 for the two pack.What is really unfathomable is that when I asked if it would be the OCEAN BLUE color they clearly stated that we can not confirm whether you will receive OCEAN BLUE or not we have no control over what ships out of the warehouse.They actually told me that the ad page with Amazon was removed.They lied because I so much wanted these chairs that I replaced the order again and it still went through as a two pack for 109.99 in OCEAN BLUE.I had Maryjane from customer service on the line the time that my follow up order was placed.She again reiterated that there is no control over what ships out.She could not confirm whether OCEAN BLUE or a different color would arrive or even whether the two pack would be honored.Her reply call tomorrow.Sadly I decided to cancel this order it was too precarious and became apparent that they were not interested in fulfillment of my original order much less offering to honor my new order.

Review: I ordered 6 dining room chairs from this company. Specifically, I ordered three sets of "2 per carton" dining chairs at $174.00 per carton. When I received shipment I only had two boxes, which I thought was odd because the outside of the box said "2 per carton," and I had ordered 6. I opened the first box and put both chairs together (which took me over an hour). I then found it even more odd that when I opened the second box, there was only 1 chair in it. But I dismissed the confusion thinking that the other chairs were on their way. So I put that chair together and had my husband cut up the extremely large boxes the chairs came in. The 3 chairs were delivered on a Friday and I put them together the following Saturday. When it reached Sunday and the chairs still hadn't shown up, I thought I should check with the company just to make sure they hadn't forgotten about my remaining chairs. I emailed and left a message with an employee who said I would be called back. I didn't hear anything until the following Monday. No one had the decency to call me, of course. However they did have the audacity to email me saying they had made a mistake in the advertisement and that if I wanted the remainder of my order, I had to pay $174.00 for EACH of the three remaining chairs I had ordered! No option was given to return or anything like that. Luckily for me, it wasn't a phone conversation, it was an email so I have it still. I immediately sent them 2 emails explaining my extreme awareness of some sort of fraud that would not be tolerated. I asked them to call me back the next day and I would wait by the phone. Surprise, surprise, no one has called me 5 days later. I filed a fraud complaint with my credit card disputing half of the charge because, after all, that is what I agreed to pay. I will not be unilaterally forced to pay double the price.Desired Settlement: Specific Performance! It is completely unprofessional and unfair that they are going to tell me I am out of luck. I am stuck in a bad situation which apparently they could care less about. I now have three chairs sitting at my very large dining room table that we purchased because we have more than 3 people! I am afraid to buy three more because I don't know what is going on with this whole situation with my credit card company and I have already paid $500.00. I can't afford to pay more than I bargained for. They can't just partially perform and force me into paying extra money for what I actually wanted, 6 chairs, not 3. I have the email they sent me, the emails I sent them, and 2 screen shots (from my computer) of the advertised price when I ordered and the advertised price they have since changed it to. I wish I could provide an invoice but when I ordered, they never emailed it to me!

Business

Response:

Hi [redacted]

My name is [redacted] and I am the customer service manager. I am looking thru the notes on this order and it was an error on the manufacturers description. Basically these are sold as sets of 2 and priced individually. However, I'm unsure of what the actual issue is because this issue was brought to my attention last week by one of our customer service representatives ([redacted]) and I advised that we will ship you the 3 remaining chairs at no-charge. I'm not sure what more we can do or offer?

However, if you have issued a dispute with your credit card company, we cannot send you these 3 remaining chair and will have to answer the credit card dispute accordingly. Please let me know as soon as possible so that this does not hold up the 3 remaining chairs. We're working with the manufacturer to adjust this.

You can reach me direct at ###-###-#### if you have any questions. We do want to make your shopping experience an enjoyable one and I believe there was some miscommunication along the way as we were satisfying your needs.

Kind Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted] I have personally spoken with [redacted], an employee of Elite Fixtures, as well as the Customer Service Manager, Steven. [redacted] and Steven have indicated to me that my three remaining chairs I ordered will be shipped to me as soon as I withdraw the fraud dispute with my credit card company, Bank of America. As of today, I have done so. I spoke with "[redacted]" at Bank of America today and the amount of $234.90 is now released from controversy. Please note that the other half of the funds owed to Elite Fixtures for the 3 chairs I received ($234.90) has already been given to them by Bank of America. I never disputed that amount. I only disputed half because I had received half of my order. After Bank of America withdrew my fraud dispute, I called and spoke with [redacted] and let her know the fraud dispute was released. She said that the 3 chairs would be shipped as soon as possible and to call her anytime I needed anything. I will note that today she has been very quick at responding to my contact. It is very much appreciated. I would also like to note that this remedy (providing the 3 additional chairs I ordered for no extra charge) was never communicated to me until today. I had not receieved any communications from Elite Fixtures stating any remedy other than me giving them more money for what I ordered (until today). Had I been informed of this remedy, I would not have filed a complaint with Revdex.com because there would have been no reason to. As Steven suggests, there would be nothing else to offer and nothing more reasonable than honoring our agreement at my time of purchase. Finally, I am obviously still awaiting the three remaining chairs and would like to keep this complaint open until I receive them. As soon as I receive my order, I can notify Elite Fixtures and Revdex.com. Although I have no reason to believe that I would not receieve the three remaining dining chairs that were promised given today's communications through Revdex.com. Kindly, [redacted]

Review: I ordered the following from this website,[redacted], for which I paid $207. The item was delivered on 17 OCT. When I got home and opened it, there were bubbles all over in the varnish that covered the picture, there was a brush bristle stuck under the varnish, and the canvas was dented. Not a dab of actual paint on the canvas. I first contacted EliteFixtures customer service on 18 OCT to complain about the bubbles, brush bristle and dents. I have tried to work with EliteFixtures to return the item and was at first told that the dents, bubbles and bristle were not considered to be defects by Bassett Mirror Co, but were part of the 'artwork'. I was then told by EliteFixtures that I could return the item to Bassett Mirror Co for a refund, but that I had 12 days in which to complete the return (30 days from delivery to return it to Bassett Mirror Co - no credit for how long it took EliteFixtures customer service to respond to my complaint and emails - only to be told again an hour later in a phone message and an email not to return the item because Bassett Mirror Co. would not accept a return for 'buyers remorse'. This item does not meet the advertised description, the quality is unacceptable (varnish bumps/bubbles, a brush bristle stuck in the varnish, and dents in the canvas). If it weren't for those defects, I would probably keep it, even though I don't like the varnish covering the print, so it is not a case of buyers remorse. EliteFixtures offers 100% customer satisfaction and a 60-day return policy. I did not purchase item directly from Bassett Mirror. I purchased the item via EliteFixtures.comDesired Settlement: Refund of costs to credit card and payment of return shipping costs for defective item.

Business

Response:

Hi [redacted] ,

I'm not sure why you issued a Revdex.com claim? I spoke to [redacted] on this issue and advised [redacted] to issue a return label to you to have the item returned to us. Once we receive the item, we will inspect and refund you in full.

Therefore, I am a little confused and not sure what more I can do or offer? Can you please advise and let me know. You can also reach me via email directly at [redacted] or phone at ###-###-####.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, based on the below email traffic, is satisfactory to me.

Regards,

From: [redacted] [mailto:[redacted]]

Sent: Wednesday, November 13, 2013 6:38 PM

To: [redacted]

Subject: RE: complaint #[redacted]

Hi [redacted]

Just wanted to follow-up that I have contacted Paypal and they have put in the notes that I called to have the refund go thru. The representative couldn’t get the refund to go thru either and said that when it is forwarded to the processing team that they will be able to issue the refund.

Once this happens, can I kindly ask that you contact the Revdex.com and advise that your issue has been handled?

Kind Regards and Thank you for your cooperation!

From: [redacted] [mailto:[redacted]]

Sent: Wednesday, November 13, 2013 6:26 PM

To: [redacted]

Subject: RE: complaint #[redacted]

Hi [redacted]

Thank you for the reply and I can definitely share in your frustration. I assure you that we do try to service each and every customer regardless of the size of the order or issue. We are experiencing growth issues and trying to stay afloat while training members of the team to handle issues. I too was frustrated (at our team) to see a dispute and Revdex.com complaint especially after I directed to have this returned and refunded. However, I have to try and understand that things do slip thru the cracks and can get overwhelming. So I make sure we try to learn from our mistake and not let this happen again.

In any event, I am trying to provide your refund on Paypal and it will not let me. Perhaps you need to reply to the message and then it will provide me with a turn to allow the refund to process? (Not exactly sure and I will also follow-up with Paypal to get you your funds).

Again, I apologize for all this confusion and if you do need or want anything, please let me know and I will be sure to provide you with an unbeatable discount offer.

Warmest Regards,

From: [redacted] [mailto:[redacted]]

Sent: Wednesday, November 13, 2013 8:06 PM

To: [redacted]

Subject: complaint #[redacted]

[redacted],

I apologize for not responding sooner to your Revdex.com response or your phone call.

Please see attached. The last email I received from [redacted] prior to filing the Revdex.com complaint was that Bassett Mirror would not accept a return of the merchandise. I originally contacted your customer service the day after I received the delivery. She needed pictures. I sent them. Heard nothing back until I followed up a week and a half later asking what I should do with the item. Was told the defects were “part of the art”. Contested that, and reiterated that I was not satisfied with it. Was advised to return it within 30 days of date of delivery, then told not to return it as Bassett doesn’t accept returns for buyer’s remorse, contested that on the basis that I ordered it from your place of business not Bassett Mirror and your return policy says 100% guaranteed satisfaction with 60-day return policy.

Does that help explain why I was so frustrated and filed a complaint?

I received the last email from [redacted] on 05 NOV advising me that FEDEX would be picking the item up on 06 NOV.

FEDEX did arrive on the 6th and took the item, which I had repacked in the original cardboard box with all packing material and put it back into the wooden shipping frame that it arrived in, renailing the corners and the slats to the outside boards. FEDEX Call Tag Number[redacted] Thank you.

R/s

Review: This company told me that there would be no duty and shipping charges when I placed my order for lights. I was then charged for it. I made many attempts to get this resolved and spoke with [redacted] and she ignored me. I then called again and she told me to send her the invoices for these charges and that she would fix it.

I sent her the information and she never got back to me. I tried again and again and she ignored me. This company falsely tells customers that there is no duty or shipping charges in order to get customers to place the order, even though it is false.Desired Settlement: I want a refund for all of the charges for duty and shipping. I sent them this information already.

Business

Response:

Dear Revdex.com,

We have investigated this claim. We do sell to Canada and charge a flat tax of 14% which generally covers taxes and duties. However, there seems to be an issue with these two orders because they were not charged any sales tax to cover the taxes and duties. Furthermore, the customer received a 10% discount which was not eligible for international orders, but was provided a discount in good business faith. (Attached is a copy of both orders showing proof of no tax paid and the 10% discount) Therefore, the taxes/duties issue is irrelevant because the customer is either charged a tax for Canadian orders which essentially is a supplement of their taxes and duties obligation. Since they did not pay this upfront, they are responsible for the taxes and duties.

However, in good business faith, we would be willing to split these costs with the customer and we think this is more than fair since the taxes and duties are the sole responsibility of the purchaser.

Please advise and I will be willing to work with both the Revdex.com and the customer in this matter.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

However, I am still disappointed that this company is not taking accountability for their actions and making excuses. I was mislead, and further, I was ignored several times when I brought it to their attention. Being a business owner myself, I can say that is not right and it's a bad way to do business.

Regards,

Review: I received products which have an incorrect item description. I ordered replacement shades which clearly state on the product description that the shade has a 2 1/4" Diameter fitter And is 9" wide with a height of 4 ". This information was posted by an employee of elite fixtures. My first call was placed on 1/2/2014 and I spoke with [redacted] I explained that I cannot use these as they have no fitters as was stated. I also mentioned that I want to return these and also not be responsible for the return shipping. [redacted] stated that her manager had just left for the day and [redacted] was leaving for the day shortly as well and would call me with a resolution on 1/3/2014. I heard nothing today and called myself only o be disconnected a few times. The third time I called I was transferred to the manager of customer service and had to leave a voicemail. After no response again I called and spoke to [redacted] who was pleasant however, she stated that [redacted] said these items could not be returned. I reminded of the description in the website which I have taken a photo of with my I-phone about the 2 1/4" fitter and she said she does realize that. [redacted] was going to refer this to customer service and she stated that if I heard nothing by next Tuesday to call them back. Honestly I feel that this is unacceptable. I asked her to call me today and gave her our home number and my cell phone number. At this point I called again and asked for the number of someone at their home office but the representative did not have a number for this so she stated that she would leave a message for the manager of customer service-this is the same individual that I left a voicemail for and still have heard nothing. Can you please resolve this for my husband and I ? The order number is: [redacted] The product number is: [redacted]. Should the company have removed the description I do have a photo of it as I stated. Thank You. Sincerely, [redacted]Desired Settlement: We would like a full refund including the return shipping to be paid for by elite fixtures.

Business

Response:

H[redacted]

I apologize for any confusion or frustration you have had. I looked up your order and see there was two calls made regarding this order. I also see that you were advised that this item does not qualify for a return as per the terms and conditions because they are spare parts/miscellaneous items. These glass shades are made for a specific model fixture of Golden Lighting. When someone orders then for another fixture other than what it is made to replace, we are not liable whether it will fit the application or not. I also see you placed this order without any customer service assistance? In addition, I am looking at the description and do not see where you have a screenshot of the incorrect description from our website? Can you please email me this directly at [redacted] I would like to try and help you in this matter, but please understand that the terms and conditions are specifically stated for this very reason.

Kind Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have attached the original specs which were on the website when the order was placed. I had placed a call days before ordering the light shades and inquired as to whether or not they could be returned if they did not fit and was told yes.

I received return information from [redacted] and the original package was sent via [redacted]. Here are the emails that transpired:

1) From me to [redacted]: Good Evening, I did ship the lights back on January 8th via [redacted] Here is the tracking number: [redacted] The package will arrive by Tuesday, January 14th by the end of the day. Please notify m To [redacted] The Jan 13 Good Evening,

I did ship the lights back on January 8th via [redacted] Here is the tracking number: 1Z4AR7090354791686The package will arrive by Tuesday, January 14th by the end of the day.

Please notify me when the refund is processed. The shipping was $17.31. We are hopeful that we will be reimbursed for it since the error was in the product listing on the website.

Thank You,

2)

[redacted],Here are the instructions on how to return your items. All returning items should not have been installed or altered in any manner. The items must be in their original packaging. The return delivery must be completed within 30 days of the items being delivered to you. Please return all items to:Golden LightingReturns - [redacted]Also the return tracking must be provided to us; it is needed for verification in order to issue a refund. I also apologize for not getting back to you sooner. We experienced some heavy snow and were closed on Friday due to the weather. If you have any other questions please feel free to contact us.[redacted]

3) From me to [redacted]

[redacted]To [redacted]an 14 [redacted],The refunding is provided after the return inspection process is completed[redacted]

At this point my husband and I would like to have this resolved with the end result being a full refund. Please view the attachment that clearly has the supporting evidence regarding the lights having a 2 1/4" fitter.

Regards,

Business

Response:

The employees that [redacted] dealt with were new and in training. I therefore apologize for any confusion and inconvenience. I have therefore refunded the customer in full in the amount of $67.99.

Regards,