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Elite Home Restoration

1533 Burgundy Pkwy, Streamwood, Illinois, United States, 60107-1811

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Elite Home Restoration Reviews (%countItem)

I really didn't have to do anything. These guys assessed the issues that were wrong and took over from there. Do not think I have ever had a company that made me feel so at ease and completed everything that was said to be completed in a timely matter with 0 issues.

Igor and Vince were a great help in getting my roof and siding replaced after a hail storm. Once I turned it over to them I hardly had to do anything. They got the insurance claim approved and performed the work promptly. Thanks Elite Home Restoration!!

I replaced two of my roofs with Elite Home Restoration. Igor assisted me through the entire process and did a fantastic job. Very attentive staff and great customer service.

I am very pleased with the whole process of dealing with Russ and Elite.They were prompt in responding to our needs and the quote I was given us what I paid.They were extremely prompt in completing the work and the work they did is outstanding.I would definitely recommend them to anyone in need of home repairs.
Scott S

I had signed a contract with this company to install a new roof on my house. It was stated on the contract that a specific shingle was to be used. When they came to do the work they delivered a different cheaper shingle. I had recently been discharged from the hospital and not functioning well. I complained but the salesman assured me that this product was the same quality as what I paid for. I learned later that it was not what I had specified. It should have been a 35 year shingle.
The salesman never called to discuss any of this, it was a total surprise and put me in a stressed state.
The day earlier the salesman( Ty Miesanek) called and left a message saying he was ordering the product and the next day. After the shingles were delivered I called to complain, he asks if its an issue, then he says that he thought what I wanted was to blue, then he says the shingles that were delivered were a 35 year shingle when in fact they are not.
This is the epitome of dishonesty. I thought this was a reputable company, why do they have such a high Revdex.com standing?

Elite Home Restoration Response • Jul 02, 2019

Good Morning,

We contacted Mr. after the issues arose with our former sales person. The situation has been rectified, homeowner was provided with the correct supporting documentation for the shingles that were installed. They were not a 20 year shingle - all architectural shingles have a minimum 30 year rating, homeowner is aware and should be satisfied with all work that has been completed. Igor and both Mr. and Mrs. are in communication and the account has been paid in full as well. We at Elite Home Restoration value all of our customers and will go above and beyond to make every situation resolve in a satisfactory manner.

The sales person who worked with the *** family has been removed from our company as well. Mr. noted that he will withdraw the complaint as Elite Home Restoration rectified the situation to his satisfaction.

Thank you,

Igor

Customer Response • Jul 12, 2019

Hello , I tried to call but it may have been after hours so I am sending an email to drop my complaint against Elite Home Restoration of Streamwood, Il. We have since resolved the issue.
I would like to thank the Revdex.com for their commitment to the welfare of the public.

If you need to contact me, Don ***

I will follow up tomorrow with a phone call, again Thank You, Don

Elite made this process so easy! From the beginning, Peter coordinated our roof replacement with our insurance company, the claims adjuster, the indoor painters for closet repair, and the roofing crew. It was seamless. In addition, the crew was great about protecting our landscaping and cleaning up after themselves. Overall, we had a great experience and a now have a beautiful new roof.

Elite Home Restoration Response • Jan 11, 2019

Hi Debbie!
Thank you for the positive feedback! It has been a pleasure working with you.
Peter is a fantastic part of the Elite team and we are so glad everything was to your expectations!
Best,
Igor from Elite

Elite Home Restoration, and Peter in particular, were great to work with. He was positive , professional and guided us through the claims process with our insurance company. ( We had hail / wind damage to roof and exterior areas.) He kept us up to date on the timing of the replacements and that helped a lot with scheduling time. The work teams ( roof , gutters, garage doors) were also friendly, performed the work timely and cleaned up all areas when on site. I highly recommend Peter and Elite.

Elite Home Restoration Response • Sep 13, 2018

Thank you for your review! We appreciate the kind words and recommendations!
Best,
The Team at Elite

Mike *** was great and very knowledgeable. He made the process very simple and painless for us. We would highly recommend him.

Elite Home Restoration Response • Jun 13, 2018

Hi Amy!
Thank you for your feedback, we're glad that Mike was able to provide a great experience for you and your project.
Best,
The Elite Team

Roland was fantastic to work with! We are very satisfied with our roof, siding and gutters. Thank you Elite!

They do great work and Roland was great to work with and made everything easy dealing with the insurance company side of things.

Elite exceeded our expectations from the moment Roland walked into our home. In fact he'd spotted our roofing problems during the walk from his truck to our door. He did all of the work of beginning our insurance claim, and guided us through every step to completion. The new roof and flashings look fantastic -- boosting the curb appeal of our house. His crew were courteous and professional. Very happy with our decision to hire Elite.

Our experience with Elite Home Restoration was nothing short of excellent! From day one, the representative was timely, flexible and extremely consistent with keeping up on completing our roof replacement. The work was completed on schedule as were all steps throughout the process. The follow-up was thorough and the attention to detail was exceptional. The installation team was also very complete in there work making sure to clean up our yard following the work. The entire team was extremely friendly. We strongly recommend Elite Home Restoration. You will not be disappointed from start to finish. Well done EHR!

Working with Elite Home Resorstion was a pleasure. We worked with Roland who answered all of our questions and told us what to expect. We just completed the project and we couldn't be happier. We would recommend Elite to our friends and family. They did an amazing job and we we get many compliments on the work that was done.

My experience with Elite Home Restoration has been AWESOME!!! Roland has worked with us step by step and kept us in the loop on all aspects of our claim with our insurance company. He was there the same day we called him to check out our roof and met with our adjuster to review the damage within days. His crew was very professional, cordial and neat! I was very impressed with their work. I would definitely recommend Elite Home Restoration to everyone!!

I highly recommend Elite Home Restoration. From start to finish, the whole process was very professional and friendly. My contractor, Ryan *** was patient, knowledgeable and very helpful. I am a widow and needed a new roof on my home and on a very steep barn. It was very difficult to find a contractor who would take on the difficult task of my steep barn, but Elite was the ONLY company to take on the task. They did a wonderful job.

We had never had a major restoration done to the exterior of our home. Elite made every step of the process great. From the initial consultation, through the stages of the construction, until the final payments Elite explained the entire process thoroughly. Ryan was always available in person or by text to answer questions and keep us in the loop. The workers were very professional and the quality is top notch. Our house looks amazing now! Elite gets our full endorsement.

There are very few times in life where you experience a level of service that exceeds all expectations at every step.
Our experience with Elite Home Restoration was exactly that!
In May 2017, we had a storm with high winds and it blew some tiles off our roof. I talked to a neighbor who told me about his experience with Pete from Elite Home Restoration. He recommended that I call Elite because of how Pete handled the entire roof job for him. I called, and Pete promptly returned my call. He explained everything to me and answered all my questions. When I was satisfied with that I called our insurance company to file a claim and have the adjuster come out. Pete went up on the roof prior to the adjuster coming to my home and showed me his explanation with pics, of all the wind and hail damage he found on our roof. He explained the process and stayed in touch with me to coordinate going up on the roof with my insurance claims adjuster.
My insurance adjuster couldn't be at my home until June 1st, and Pete was there early to meet him. They both went up on the roof, checked out the gutters etc and also went into the attic. In addition, they checked the upstairs bedrooms for any water damage. After this was done, the process with the insurance company took awhile and at one point they wanted more pictures of the roof and Pete went up and took them and sent them in to me so I could forward them to my insurance adjuster! Pete also explained the process, when I had to also deal with my mortgage company, which helped that part to go smoothly too. Any question my husband and I had was explained to us and immediately followed up on, by Pete. Every text and phone call was responded to the same day or the next day. We were never left hanging. Once my insurance approved the roof Pete brought over samples for us to choose from and again explained all our options. Once the decision was made our roof went on in 2 days, with 8 guys working as a "well oiled machine", first covering all my plants and stairs and moving anything that could be damaged (even my bird bath). They did everything so professionally and quickly. Pete was there during those 2 days as well making sure everything was going smoothly for us. The painters came in a couple days after the roof was done and did a fantastic job on the one bedroom ceiling and walls that had water damage. We liked it so much that we had them do 2 more of our bedrooms and the price that was charged for the 2 extra rooms was very reasonable. We decided to have them install a solar Fan in the attic as well, and Pete did all the research for us on that too and met with us to explain which one would be best for our size house and why. Pete's manner is very professional, communicative, informed and always positive. My husband and I could not be any happier with the experience we had with Pete and Elite Home Restoration. There aren't enough stars to rate this flawless followthrough on everything Pete said they would do!

Elite Home Restoration Response

Thank you for your very kind review! Peter is definitely a fantastic salesperson and a great asset to the Elite team. I'm glad that everything went smoothly and you are pleased with the work that was done. Please let us know if we can be of any assistance in the future!

A couple weeks ago my home was hit by a severe hail storm. Today Roland a representative with Elite came out to my house to assess the damage. Roland was very professional, friendly, and honest!!!! Roland explained everything to me on how the damage will be fixed and answered all my questions throughly. I would definitely use Elite Restoration again and highly recommend them. Thank you for all your help!

The roof of our home had been damaged in a storm and needed repair or replacement. Peter *** with Elite Home Restoration helped us from start to finish with an inspection of the roof, insurance claim forms and prompt, courteous, respectful, professional service. Our roof looks great and we couldn't be happier with the work done by Peter *** and his crew with Elite. Highly recommended. - The Schmidt Family

I worked with Elite Home Restoration on a hail and wind damage to my home. They came out, reviewed the issue, contacted the insurance company (***), were onsite when the insurance reps reviewed the issues and were in regular contact through the project. We ended up having a roof replacement, some gutter work done and interior painting completed due to some water damage caused by the hail and wind. We worked with Peter *** and couldn't be more pleased with his work and the associates that did the roofing and painting. They did damage a small piece of yard art but quickly reimbursed us. Peter even showed up when we have the garage painted and helped get it ready (taking down tools and shelving). We had a great experience with this company.

Elite Home Restoration Response

Hi Mr., Thanks so much for your positive review! I'm glad we were able to work with your insurance company and get your roof, gutters and interior painting completed to your satisfaction! We do apologize for the yard art and are happy that we were able to reimburse you quickly. Peter is great part of our company and works very hard to help out whenever he can, such as taking down tools and shelving. Thanks from all of us at Elite Home Restoration!

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Address: 1533 Burgundy Pkwy, Streamwood, Illinois, United States, 60107-1811

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