In response to the clients complaint,We have cancelled the clients account, as was requested on 5/7/There are no further payments that need to be made, and no more payments will be processedThe client has been cancelled out as they paid the $to cancel the servicesThe client signed up with us on 2/19/and paid for the initial work, which we completed and the client was satisfied with our servicesThe client also signed up for our monthly care plan services for $19.99, which includes an Anti-Virus program and computer back upThe client was behind on monthly payments of $19.99, in total it was the amount of $The clients payment didn't process for the months that the programs were running on the computerWe called to inform the client that they owed $for the care plan services and that the payments we failing to processThat is when the client requested to cancel services, which was on 5/7/We informed them that they agreed to our Terms and Conditions and that they would owe us a cancellation fee if they wanted to cancelSo we collected $for the amount that was owed, and collected $for the cancellation fee, which equals to the disputed amount of $Since the client agreed to the terms and conditions, they made the payment and we cancelled the clients services The client agreed to pay the $to catch up the payments they owed, and agreed to pay the $cancellation fee to cancel the monthly servicesWe want all of our clients to be satisfied the services we provide and want to make our clients happySince the client used our services for months, which was the total $We will keep the $for the services that was usedBut we will refund $for the cancellation feeWe will only refund this amount as our care plan programs were still running on the clients computer for monthsWe did all the work that was requested by the client, and completed all the services requestedSince the programs were running on the clients computer for the months of services, we will keep the $that was owed for those monthsWe will waive the $cancellation fee, and refund this amountIf this is what is agreed to, we will quickly issue the refund of $We appreciate the request of services by the client, and are willing to help in the future if ever requestedSincerely,TJ T***TechnicalSupportServicesElite IT Home801-341-Ext
Response to [redacted] 's rejection[redacted] 's desired settlement -"Desired Settlement: I accept that I paid and they have that money but I cancelled the very day I agreed to the program and want them to remove from my credit report and stop attempting to collect money they are not due."In response - This was the desires settlement, and we have gladly agreed to this after further investigation and review of the consumers caseWe have closed out [redacted] 's accountNo further contact will be made to collect any moneyWe cancelled the services that he agreed toWe have disregarded all monthly charges that never went throughWe will no longer be requesting to collect the $any furtherNo letters will be sent requesting that amount [redacted] 's account will not be sent to collections, and it never will be as the account has been closedWe waived the cancellation fee and there is no longer a need for us to remove the programs from his computer as they have already been removed from his computer as he stated-TJ T***Elite IT PartnersSupport Services Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ---------- Forwarded message ----------I APOLOGIZE FOR NOT RESPONDING IN A TIMELY MANNER TO THE LAST OFFER FROM ELITEI WAS CALLED OUT OF TOWN ON BUSINESS AND LOST TRACK OF THE TIMESINCE THEY OFFERED TO DO WHAT I WANTED THEM TO WITHOUT TAPPING IN TO MY COMPUTER, I’M SATISFIED I’LL WRITE OFF THE FULL COST OF THE INITIAL MEMBERSHIP AS A LOSS SINCE THEY’RE NOW SAYING THAT THE EARLY EXIT CHARGE OF $DOES EXISTIT IS INTERESTING TO NOTE THAT THEY SAID I WAS SATISFIED AFTER EACH ADJUSTMENT THAT NEEDED TO BE MADE AFTER THE SYSTEM SHUT DOWN AS WE TRIED TIMES AND LOST A FULL WEEK OF WORK DURING THE PROCESS, THE 4TH TIME I DIDN’T ASK FOR A REPAIR I WANTED A REFUNDI’D BE INTERESTED TO KNOW IF I WAS THE ONLY COMPLAINT SINCE I DIDN’T TAKE ANY ACTION UNTIL THEY WANTED MORE MONEY FOR A CANCELLED SERVICE, I DOUBT THAT I’M ALONETHAN YOU FOR ALL YOUR THOROUGH AND GOOD WORK YOU ARE APPRECIATED [redacted] ***
While we regret that the customer has been unhappy with our service, as that is never our intention, there are inconsistencies in this statement we feel need to be addressedThe customer states she was presented a 90-day policy to receive her money back, however that is absolutely not the caseWe inform all of our customers that payment received is for time and services rendered, and we have no policy with a timeline in which a customer may receive their money backAlso, as to a technician getting on the customer's computer and deleting everything, including emailed receipts, emails should not be affected by a technicians work, as emails are contained on a server, not a computerThe customer did call in and speak with a representative of our company with a bank representative on the line, however, this call merely addressed her request for a refund, which she was told she is not eligible forThere was no mention of cancelling out her contract, which still remains active.We did speak with the customer and advised her we are willing to get her account cancelled and we would waive the yearly fee she currently has due, but that in order to do that, we must connect to the computer to ensure our programs are not on the systemShe refused this, and therefore we were unable to complete the cancellationWe are still willing to do this for the customer, and she may call in and allow us to do this any time, and we will ensure her account is cancelled out
In response to the consumer complaint.We only collected the amount of $for initial services that we provided and completedThe payment for the $never was processed, and it did not go throughThe $was for a yearly care plan service that was agreed toBut the transaction declined, and we never received any form of payment for the yearly care plan serviceWe cancelled the yearly care plan service and cancelled the payment that was owed as requested by the consumerNo services were continue, and the $was never collectedWe apologize for the misunderstanding, but there will be no charge or continued calls to collect any form of payment from the consumer, as it was cancelled.The only money that we collected was the $for services that we completedWe do not plan to continue to try and collect any further amount of money, nor will we plan to contact you further for any other offersThanks,TJ T***Technical Support Services Elite IT Home801-341-Ext
In Response to the client’s complaint, we want our customers to be satisfied with our servicesThe client purchased our services on March.20thfor $and signed up with one of our monthly care plan services that we offerThe initial work of the services was completed, and work that was requested was finished with the client’s satisfactionThe client was satisfied with the services at the time it was completed, and we fixed the computer issues the client was havingThe client signed up for Unlimited Care Plan Services, which is $a monthThis service included an Anti-Virus, Computer Backup, and Unlimited computer service (which means the client can call in anytime they want for help.) The client was set up on our monthly care plan services, and everything was working correctly.The client then called in again on April.5thhaving issues logging into their E-Mail, we responded accordingly to help clientBut it turned out that the client did not inform spouse of the password being changed, and it was still workingAgain, customer was satisfied with our servicesThe client then had an issue again on April.9thand we responded once again to help the client with an E-Mail issueThis time the issue was the customer forgot the username, and our technicians informed the client of the issue, and made it easier for the client to access the E-Mail, so it wouldn't happen againAgain, client was satisfied with our services and our helpThe client then called in again on April.11th with another E-Mail issue, we reached out to client to help again, but the technicians continuously heard the phone pick up but hang upThe technician at the time checked everything, and the computer was working fine, but the client would not answer the technicians call that dayThe client called again the next day on April.12threquesting help with E-Mail again as they said they missed our calls the previous dayOnce again, we helped with the E-Mail, and it was working successfully, and client was satisfied with our services againClient once again called us on April.13thhaving questions about the E-Mail, and we answered the questions that the client hadClient was once again satisfied.Client then requested a call back about a month later having issues on May.7th.2018, and our customer service team reached out to the client, but the client did not answerWe left messages to give us a call backThe client called in again on May.11th.2018, and requested to cancel the services, and then said that we messed up the computerWhich we had not worked on since April.13th.2018, which was our last contact with clientWe let the client know that they agreed to our terms and conditions, and there is a $cancellation fee to end the contract of servicesClient agreed to pay the $cancellation fee to end the services but was upset about itWe did all the work that the client requested and did everything that our Unlimited Care Plan service provides and responded to the client every time the client had an issueIt is stated that we did not do what we say we would do, but we didWe also responded each time the client reached out to us, and it is stated by the client that we not available, although we responded the client each timeBut in regard to the clients requested, we are willing to waive the cancellation fee of $and refund the monthly payment that was processed of $on April.20th.2018, which in total would be $to be refundedThe client has already been cancelled out, no further payments have been or will be processed againThe client has successfully been cancelled out, and we are willing to refund $But we did all the work that the requested for the initial services and responded to client each time they had a problem, we will keep the initial payment of services that was paid for and we completed, and it is the fair amount for our time and services we provided to the client.Once again, we want our clients to be satisfied with our services, if there is any further information needed or any additional questions, please let us know.Thanks,TJ T***TechnicalSupportServicesElite IT Partners Inc.801-341-Ext
We were contacted by the consumer because of an issue he was having on his computer, and we contacted him after he submitted a request to provide him help and service on his computerWe were contacted by his Credit Card Company, and it was verified that we completed the service that the consumer requestedWe would be happy to negotiate with the consumer and give any further service that the consumer needs help withBut the amount that the consumer paid for to get the service that we provided, was completed as requestedThe consumer submitted a chargeback with his Bank, which is currently in progressBelow this message is the charge back information.Chargeback Information:• Card Number: xxxxxxxxxxxx*** • Transaction Number: [redacted] • Transaction Date: 12/16/• Chargeback Amount: $199.99We are unable to initiate or negotiate any type of refund because of the chargeback dispute that is now in progressTJ T***Elite IT PartnersSupport Services Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I have spoken to MrG [redacted] several timesMy technicians did all the work that he asked us to doMrG [redacted] had over threats on his computer that we fixed and resolvedHe also had an issue receiving any emails sent to himMy technician found the reason as to why MrG [redacted] was not receiving his emails and he fixed itWe test the emails several timesHe received all test emailsHe then continued to complain that it took seconds to receive the email compared to "instantly" as beforeWe then discussed that we can't fix the speed of an emailEven if you are right next to the computer you send it to, there is still a second delayHe was not satisfied with thatI tried to work out a deal with him and give a partial refund but because of the work that was done we will not issue a full refundHe said he wanted a full refund or nothing at allAnd in the event of getting nothing he threatened to go to the Revdex.comWe have tried to act accordingly and faithfully to our customer MrG***We as a company did everything we possibly could do on our end and even offered to compromise with MrG***, however he was not willing to work with usWe feel like we have been reasonable and we feel like we have been responsible as a company to resolve the issue at handMy final conversation with MrG [redacted] was him apologizing to us because he realized his request was unrealisticWe are still more than willing to work with MrG [redacted] and resolve any issues, however at this time we feel that we have done everything we could have in this situation
We believe that we have attempted to be very fair with this customer, despite the fact that multiple things we disagree with have been stated in this correspondenceWe have never denied the cancellation feeWe worked with this customer multiple times on her issue, and she indicated she was happy with the work after each collaborationAfter the indicated bank call, she refused to speak with us at all after that, making it impossible for us to resolve this matterHowever, despite this, we are willing to go ahead and cancel the customer out without connecting to the computerPlease let me know if you have any further questions or concernsKat P***
There was a huge miscommunication with [redacted] and our teamIt was something that was very easily solvableWe were able to get her taken care of and give her the result and request that she wantedI spoke with her over the phone and she even said that she was going to remove the complaint because of the misunderstandingShe is a very sweet lady and we are glad we were able to get this resolved so easilyShe said that she would love to continue to do business with us with how quickly and timely we responded to her issuesVery nice and understandingWe thank [redacted] for being so patient and cooperative with us
In response to the clients complaint, we want do everything that we can to make sure that all our clients are satisfied with our work and services There was an agreement that the client would like our services for the yearBut due to the clients request to cancel services, we did our due diligence and were willing to cancel client's annual services with usBut when attempted to refund the annual amount that is being disputed in this complaintThere was already charge back dispute processed with the clients bank for the full $Because of the charge back request was submitted with the bank, we were unable do anything as we do not have the clients paymentThe Bank has the money and we are unable to refund as we do not have the client's moneyThe charge back dispute now needs to be taken cared of first, and that process needs to complete.The payment is already being disputed with bank, and we can't process a refund of $as we don't have the payment of the services we providedThanks,TJ T***TechnicalSupportServicesElite IT Home801-341-Ext
Complaint: [redacted] I am rejecting this response because:They lied to me that they were helping Yahoo with their hacking problems, and told me I was tampered with and and am now susceptible to being attackedI was proceeding only because I thought they had a business relationship with Yahoo to render services for them.The 2nd person I talked to said that the $charge was necessary because it would take between one and two hours to fix all my problemsTHEY ACTUALLY SPENT ABOUT MINUTES ON IT!! They clearly created a fear in me and then took full advantage of meIt was a clear case of out and out fraudYes, a scamI am years old and under treatment for cancer.Had I been younger, I might have seen through these lies Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We are sorry that the customer feels like she was not clear on who we are, as that is never our intent, however there are some inconsistencies in this complaint we would like to addressOur company does not employ pop ups to reach our customers, so a pop up could not have appeared on the customer's screen to lead her to contact usFurthermore, the customer was told who we are by both the initial representative she spoke with, as well as the technician who called her to resolve her Pogo issueWhen she expressed her pogo and email issues to our representative, a full diagnostic was done on her system, to which she agreed to a fix based upon, and she input her payment information herself on our website, bearing the logo of our companyWhile we wish the customer had reached out to us if she had any complaints or issues about the work, so we could have immediately addressed them, but she never once reached out to us after the work was completedInstead, she has submitted both a Revdex.com complaint and a chargebackBecause a chargeback has now been issued, there is nothing we are able to do to resolve the charge or the accountThe chargeback will have to be resolved between the merchant and the customer's banking institutionHowever, all contracted work was both agreed to and done
In response to the clients complaint,We have cancelled the clients account, as was requested on 5/7/There are no further payments that need to be made, and no more payments will be processedThe client has been cancelled out as they paid the $to cancel the servicesThe client signed up with us on 2/19/and paid for the initial work, which we completed and the client was satisfied with our servicesThe client also signed up for our monthly care plan services for $19.99, which includes an Anti-Virus program and computer back upThe client was behind on monthly payments of $19.99, in total it was the amount of $The clients payment didn't process for the months that the programs were running on the computerWe called to inform the client that they owed $for the care plan services and that the payments we failing to processThat is when the client requested to cancel services, which was on 5/7/We informed them that they agreed to our Terms and Conditions and that they would owe us a cancellation fee if they wanted to cancelSo we collected $for the amount that was owed, and collected $for the cancellation fee, which equals to the disputed amount of $Since the client agreed to the terms and conditions, they made the payment and we cancelled the clients services The client agreed to pay the $to catch up the payments they owed, and agreed to pay the $cancellation fee to cancel the monthly servicesWe want all of our clients to be satisfied the services we provide and want to make our clients happySince the client used our services for months, which was the total $We will keep the $for the services that was usedBut we will refund $for the cancellation feeWe will only refund this amount as our care plan programs were still running on the clients computer for monthsWe did all the work that was requested by the client, and completed all the services requestedSince the programs were running on the clients computer for the months of services, we will keep the $that was owed for those monthsWe will waive the $cancellation fee, and refund this amountIf this is what is agreed to, we will quickly issue the refund of $We appreciate the request of services by the client, and are willing to help in the future if ever requestedSincerely,TJ T***TechnicalSupportServicesElite IT Home801-341-Ext
Response to [redacted] 's rejection[redacted] 's desired settlement -"Desired Settlement: I accept that I paid and they have that money but I cancelled the very day I agreed to the program and want them to remove from my credit report and stop attempting to collect money they are not due."In response - This was the desires settlement, and we have gladly agreed to this after further investigation and review of the consumers caseWe have closed out [redacted] 's accountNo further contact will be made to collect any moneyWe cancelled the services that he agreed toWe have disregarded all monthly charges that never went throughWe will no longer be requesting to collect the $any furtherNo letters will be sent requesting that amount [redacted] 's account will not be sent to collections, and it never will be as the account has been closedWe waived the cancellation fee and there is no longer a need for us to remove the programs from his computer as they have already been removed from his computer as he stated-TJ T***Elite IT PartnersSupport Services Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ---------- Forwarded message ----------I APOLOGIZE FOR NOT RESPONDING IN A TIMELY MANNER TO THE LAST OFFER FROM ELITEI WAS CALLED OUT OF TOWN ON BUSINESS AND LOST TRACK OF THE TIMESINCE THEY OFFERED TO DO WHAT I WANTED THEM TO WITHOUT TAPPING IN TO MY COMPUTER, I’M SATISFIED I’LL WRITE OFF THE FULL COST OF THE INITIAL MEMBERSHIP AS A LOSS SINCE THEY’RE NOW SAYING THAT THE EARLY EXIT CHARGE OF $DOES EXISTIT IS INTERESTING TO NOTE THAT THEY SAID I WAS SATISFIED AFTER EACH ADJUSTMENT THAT NEEDED TO BE MADE AFTER THE SYSTEM SHUT DOWN AS WE TRIED TIMES AND LOST A FULL WEEK OF WORK DURING THE PROCESS, THE 4TH TIME I DIDN’T ASK FOR A REPAIR I WANTED A REFUNDI’D BE INTERESTED TO KNOW IF I WAS THE ONLY COMPLAINT SINCE I DIDN’T TAKE ANY ACTION UNTIL THEY WANTED MORE MONEY FOR A CANCELLED SERVICE, I DOUBT THAT I’M ALONETHAN YOU FOR ALL YOUR THOROUGH AND GOOD WORK YOU ARE APPRECIATED [redacted] ***
While we regret that the customer has been unhappy with our service, as that is never our intention, there are inconsistencies in this statement we feel need to be addressedThe customer states she was presented a 90-day policy to receive her money back, however that is absolutely not the caseWe inform all of our customers that payment received is for time and services rendered, and we have no policy with a timeline in which a customer may receive their money backAlso, as to a technician getting on the customer's computer and deleting everything, including emailed receipts, emails should not be affected by a technicians work, as emails are contained on a server, not a computerThe customer did call in and speak with a representative of our company with a bank representative on the line, however, this call merely addressed her request for a refund, which she was told she is not eligible forThere was no mention of cancelling out her contract, which still remains active.We did speak with the customer and advised her we are willing to get her account cancelled and we would waive the yearly fee she currently has due, but that in order to do that, we must connect to the computer to ensure our programs are not on the systemShe refused this, and therefore we were unable to complete the cancellationWe are still willing to do this for the customer, and she may call in and allow us to do this any time, and we will ensure her account is cancelled out
In response to the consumer complaint.We only collected the amount of $for initial services that we provided and completedThe payment for the $never was processed, and it did not go throughThe $was for a yearly care plan service that was agreed toBut the transaction declined, and we never received any form of payment for the yearly care plan serviceWe cancelled the yearly care plan service and cancelled the payment that was owed as requested by the consumerNo services were continue, and the $was never collectedWe apologize for the misunderstanding, but there will be no charge or continued calls to collect any form of payment from the consumer, as it was cancelled.The only money that we collected was the $for services that we completedWe do not plan to continue to try and collect any further amount of money, nor will we plan to contact you further for any other offersThanks,TJ T***Technical Support Services Elite IT Home801-341-Ext
In Response to the client’s complaint, we want our customers to be satisfied with our servicesThe client purchased our services on March.20thfor $and signed up with one of our monthly care plan services that we offerThe initial work of the services was completed, and work that was requested was finished with the client’s satisfactionThe client was satisfied with the services at the time it was completed, and we fixed the computer issues the client was havingThe client signed up for Unlimited Care Plan Services, which is $a monthThis service included an Anti-Virus, Computer Backup, and Unlimited computer service (which means the client can call in anytime they want for help.) The client was set up on our monthly care plan services, and everything was working correctly.The client then called in again on April.5thhaving issues logging into their E-Mail, we responded accordingly to help clientBut it turned out that the client did not inform spouse of the password being changed, and it was still workingAgain, customer was satisfied with our servicesThe client then had an issue again on April.9thand we responded once again to help the client with an E-Mail issueThis time the issue was the customer forgot the username, and our technicians informed the client of the issue, and made it easier for the client to access the E-Mail, so it wouldn't happen againAgain, client was satisfied with our services and our helpThe client then called in again on April.11th with another E-Mail issue, we reached out to client to help again, but the technicians continuously heard the phone pick up but hang upThe technician at the time checked everything, and the computer was working fine, but the client would not answer the technicians call that dayThe client called again the next day on April.12threquesting help with E-Mail again as they said they missed our calls the previous dayOnce again, we helped with the E-Mail, and it was working successfully, and client was satisfied with our services againClient once again called us on April.13thhaving questions about the E-Mail, and we answered the questions that the client hadClient was once again satisfied.Client then requested a call back about a month later having issues on May.7th.2018, and our customer service team reached out to the client, but the client did not answerWe left messages to give us a call backThe client called in again on May.11th.2018, and requested to cancel the services, and then said that we messed up the computerWhich we had not worked on since April.13th.2018, which was our last contact with clientWe let the client know that they agreed to our terms and conditions, and there is a $cancellation fee to end the contract of servicesClient agreed to pay the $cancellation fee to end the services but was upset about itWe did all the work that the client requested and did everything that our Unlimited Care Plan service provides and responded to the client every time the client had an issueIt is stated that we did not do what we say we would do, but we didWe also responded each time the client reached out to us, and it is stated by the client that we not available, although we responded the client each timeBut in regard to the clients requested, we are willing to waive the cancellation fee of $and refund the monthly payment that was processed of $on April.20th.2018, which in total would be $to be refundedThe client has already been cancelled out, no further payments have been or will be processed againThe client has successfully been cancelled out, and we are willing to refund $But we did all the work that the requested for the initial services and responded to client each time they had a problem, we will keep the initial payment of services that was paid for and we completed, and it is the fair amount for our time and services we provided to the client.Once again, we want our clients to be satisfied with our services, if there is any further information needed or any additional questions, please let us know.Thanks,TJ T***TechnicalSupportServicesElite IT Partners Inc.801-341-Ext
We were contacted by the consumer because of an issue he was having on his computer, and we contacted him after he submitted a request to provide him help and service on his computerWe were contacted by his Credit Card Company, and it was verified that we completed the service that the consumer requestedWe would be happy to negotiate with the consumer and give any further service that the consumer needs help withBut the amount that the consumer paid for to get the service that we provided, was completed as requestedThe consumer submitted a chargeback with his Bank, which is currently in progressBelow this message is the charge back information.Chargeback Information:• Card Number: xxxxxxxxxxxx*** • Transaction Number: [redacted] • Transaction Date: 12/16/• Chargeback Amount: $199.99We are unable to initiate or negotiate any type of refund because of the chargeback dispute that is now in progressTJ T***Elite IT PartnersSupport Services Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I have spoken to MrG [redacted] several timesMy technicians did all the work that he asked us to doMrG [redacted] had over threats on his computer that we fixed and resolvedHe also had an issue receiving any emails sent to himMy technician found the reason as to why MrG [redacted] was not receiving his emails and he fixed itWe test the emails several timesHe received all test emailsHe then continued to complain that it took seconds to receive the email compared to "instantly" as beforeWe then discussed that we can't fix the speed of an emailEven if you are right next to the computer you send it to, there is still a second delayHe was not satisfied with thatI tried to work out a deal with him and give a partial refund but because of the work that was done we will not issue a full refundHe said he wanted a full refund or nothing at allAnd in the event of getting nothing he threatened to go to the Revdex.comWe have tried to act accordingly and faithfully to our customer MrG***We as a company did everything we possibly could do on our end and even offered to compromise with MrG***, however he was not willing to work with usWe feel like we have been reasonable and we feel like we have been responsible as a company to resolve the issue at handMy final conversation with MrG [redacted] was him apologizing to us because he realized his request was unrealisticWe are still more than willing to work with MrG [redacted] and resolve any issues, however at this time we feel that we have done everything we could have in this situation
We believe that we have attempted to be very fair with this customer, despite the fact that multiple things we disagree with have been stated in this correspondenceWe have never denied the cancellation feeWe worked with this customer multiple times on her issue, and she indicated she was happy with the work after each collaborationAfter the indicated bank call, she refused to speak with us at all after that, making it impossible for us to resolve this matterHowever, despite this, we are willing to go ahead and cancel the customer out without connecting to the computerPlease let me know if you have any further questions or concernsKat P***
There was a huge miscommunication with [redacted] and our teamIt was something that was very easily solvableWe were able to get her taken care of and give her the result and request that she wantedI spoke with her over the phone and she even said that she was going to remove the complaint because of the misunderstandingShe is a very sweet lady and we are glad we were able to get this resolved so easilyShe said that she would love to continue to do business with us with how quickly and timely we responded to her issuesVery nice and understandingWe thank [redacted] for being so patient and cooperative with us
This issue has been resolved with the customer, and he has agreed to remove his complaintHere is a recording of the call
In response to the clients complaint, we want do everything that we can to make sure that all our clients are satisfied with our work and services There was an agreement that the client would like our services for the yearBut due to the clients request to cancel services, we did our due diligence and were willing to cancel client's annual services with usBut when attempted to refund the annual amount that is being disputed in this complaintThere was already charge back dispute processed with the clients bank for the full $Because of the charge back request was submitted with the bank, we were unable do anything as we do not have the clients paymentThe Bank has the money and we are unable to refund as we do not have the client's moneyThe charge back dispute now needs to be taken cared of first, and that process needs to complete.The payment is already being disputed with bank, and we can't process a refund of $as we don't have the payment of the services we providedThanks,TJ T***TechnicalSupportServicesElite IT Home801-341-Ext
Complaint: [redacted] I am rejecting this response because:They lied to me that they were helping Yahoo with their hacking problems, and told me I was tampered with and and am now susceptible to being attackedI was proceeding only because I thought they had a business relationship with Yahoo to render services for them.The 2nd person I talked to said that the $charge was necessary because it would take between one and two hours to fix all my problemsTHEY ACTUALLY SPENT ABOUT MINUTES ON IT!! They clearly created a fear in me and then took full advantage of meIt was a clear case of out and out fraudYes, a scamI am years old and under treatment for cancer.Had I been younger, I might have seen through these lies Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
I have spoken with the customer, and we have resolved her issueShe has agreed to reach out to the Revdex.com and have the complaint removed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We are sorry that the customer feels like she was not clear on who we are, as that is never our intent, however there are some inconsistencies in this complaint we would like to addressOur company does not employ pop ups to reach our customers, so a pop up could not have appeared on the customer's screen to lead her to contact usFurthermore, the customer was told who we are by both the initial representative she spoke with, as well as the technician who called her to resolve her Pogo issueWhen she expressed her pogo and email issues to our representative, a full diagnostic was done on her system, to which she agreed to a fix based upon, and she input her payment information herself on our website, bearing the logo of our companyWhile we wish the customer had reached out to us if she had any complaints or issues about the work, so we could have immediately addressed them, but she never once reached out to us after the work was completedInstead, she has submitted both a Revdex.com complaint and a chargebackBecause a chargeback has now been issued, there is nothing we are able to do to resolve the charge or the accountThe chargeback will have to be resolved between the merchant and the customer's banking institutionHowever, all contracted work was both agreed to and done