Elite Lawn Care

Complaint: [redacted] I am rejecting this response because: What they are not saying is that I had called them after the second application and told them that I did not want to do any more applications until the fall and I would take care of it until thenThey acknowledged that I had called back in March when I called them to complain about the treatment and noticed that had charged my credit cardThe owner of the business that I was speaking to told me that I did not cancel bye a email response and that by me calling by phone was not the way to cancel serviceI did not want the service canceled anyway I just did not want anymore done until the fallHe could have had a customer from now on if they had not charged me again until my requested application in the fall Sincerely, [redacted] ***

[redacted] ***requested an estimate on February 9, We emailed him his estimate (Attachment is the email, Attachment is the estimate) and after he reviewed the estimate he clicked on the accept button at the bottom.At that time our system alerts us that someone has accepted their estimate and wewill call them to put their credit card on file,as we are a credit card only company and it is stated on our initial email (see attachment 1)Once Mr [redacted] put his candor file and we verified his treatment program, we scheduled him in for his first treatment.We did his first treatment on February 13, 2017, Invoice# and ran his card on file without any issuesFor his next treatment, we came back on March 17, but were unable to do the treatm mt because he had a mowing service there scalping the lawnWe had to get his lawn rescheduled in so we came back on March 28, and was able to complete that treatment, Invoice# For the 3rdtreatment we came out on April 19, 2017, Invoice# 38195.We had ran his credit card for every time we came out and had no issues or dealings with until the last spray on April 19thAt that time Mr [redacted] called and stated that he didn'twant us to come at that timeand he wanted us to come back in the fall and to refund his moneyWe chose not to refund his money because we weren't notified prior to treatment that he wanted change in his scheduleFurthermore, we don't have a treatment program set up to where you can pick and choose what time you want us to come out and treat We have scheduled programs that a customer has to accept prior to signing up with our companyIf he would have asked to change to some different schedule we would politely inform him that our company doesn't do that and decline further servicesIf we would have gotten a call from Mr [redacted] to cancel service we would have told him to put it in writing via email for our records and sent him a cancellation email.Asto Mr [redacted] stating that companies give notice priorto treatment, you will see in Attachment#l and Attachment #under(CALL AHEAD POLICY)that we askon both documents if the customerneeds prior notification to us comingout for reasonssuch as gate locked or pets in the lawnMr***gave us no suchnotification for this,therefore we proceeded to treat the property accordingly.As of this time we feel that there is nothing we can do for Mr [redacted] in the future and do not wish to continue service with him in the futureWe feel that we provide adequate documentation to our customers priorand after the service and have providedit to you all as wellPleasefeel free to contact us if you need any more information

Complaint: [redacted]
I am rejecting this response because: What they are not saying is that I had called them after the second application and told them that I did not want to do any more applications until the fall and I would take care of it until then. They acknowledged that I had called back in March when I called them to complain about the 3 treatment and noticed that had charged my credit card. The owner of the business that I was speaking to told me that I did not cancel bye a email response and that by me calling by phone was not the way to cancel service. I did not want the service canceled anyway I just did not want anymore done until the fall. He could have had a customer from now on if they had not charged me again until my requested application in the fall          
Sincerely,
[redacted]

[redacted]requested an estimate on February 9, 2017.
We emailed him his estimate (Attachment 1 is
the email, Attachment 2 is the estimate) and after he reviewed the estimate he clicked on the accept button at the bottom.At that time our system alerts us that someone has accepted their estimate and...

wewill call them to put their credit card on file,as we are a credit card only company and it is stated on our initial email (see attachment 1). Once Mr. [redacted] put his candor file and we verified his treatment program, we scheduled him in for his first treatment.We did his first treatment on February 13,
2017, Invoice# 35868 and ran his card on file without any issues. For his next
treatment, we came back on March 17, 2017 but were unable to do the treatm mt because he had a
mowing service there scalping the lawn. We had to get his lawn rescheduled
in so we came back on March 28, 2017 and was able to  complete that treatment, Invoice# 37289.  For the 3rdtreatment we came out on April 19, 2017, Invoice# 38195.We had ran his credit card for every time we came out and had no issues or dealings with until the last spray on April 19thAt that time Mr. [redacted] called and stated that he didn'twant us to come at that timeand he wanted us to come back in the fall and to refund his money. We chose not to
refund his money because we weren't notified prior to treatment that he wanted change in his schedule. Furthermore, we don't have a treatment program set up to where you can pick and choose what time you want us to
come out and treat.  We have scheduled
programs that a customer has to accept prior to signing up with our company. If
he would have asked to change to some different schedule we would politely
inform him that our company doesn't do that and decline further services. If we
would have gotten a call from Mr. [redacted] to cancel service we would have told
him to put it in writing via email for our records and sent him a cancellation email.Asto Mr. [redacted] stating that companies give notice priorto treatment, you will see in Attachment#l and Attachment #3 under(CALL AHEAD POLICY)that we askon both documents if the customerneeds prior notification to us comingout for reasonssuch as gate locked or pets in the lawn. Mr. [redacted]gave us no suchnotification for this,therefore we proceeded to treat the property accordingly.As of this time we feel that there is nothing we can do for Mr. [redacted] in the future and do not wish to continue service with him in the
future. We feel that we provide adequate documentation to our customers priorand after the service and have providedit to you all as well. Pleasefeel free to contact
us if you need any more information