Elite Marine

In response to complaint ID # [redacted] , Elite Marine Inchas serviced this boat for some time now without a breakdown Unfortunately, this past summer there was a mechanical failure Elite Marine Incwas not notified, or given an opportunity to diagnose the issue The boat owner had the boat repaired elsewhere, at a non-certified Mercury Marine facility, then demanded previous service records without an explanationThe boat owner then called and blamed Elite Marine Incfor the mechanical failure and insisting it was a plugged filter element because it was black I contacted Mercury Marine and was told that the ethanol fuel turns the element black which does not effect the flow of fuel Mercury Marine also stated they are experiencing problems with paint inside the fuel pump flaking off and plugging injectors and the fuel regulator This problem occurs after the filter that boat owner is referencingA Mercury Marine representative contacted the boat owner, as requested by Elite Marine Inc., to explain the mechanical failure and that Elite Marine Incwas not “negligent” Mercury Marine also stated that if the boat owner took the boat to an authorized dealer, they would supply replacement parts at no cost and assist with some of the labor costs of the cleaning of related parts This repair is being done out of good faith as the boat is no longer under warranty as it is over years oldAs confirmed by Mercury Marine, there were no “red line” service bulletins regarding any of the issues the boat owner is complaining about This means there were no immediate dangers to boat or ownerElite Marine Incwas informed the boat owner accepted Mercury Marine’s offer on Sept26, to correct the fuel pump upgrade The boat owner chose to have the repairs done elsewhere Therefore, Elite Marine Inchas no idea why the boat owner is continuing to demand money for a repair clearly not Elite Marine’s fault To clarify the facts presented in this letter, please contact [redacted] at Mercury Marine at ###-###-#### and reference engine # OW [redacted]