I'd like to begin by clarifying that the complainant, Ms [redacted] , is not a customer of mine, nor the training centerHer year old adult daughter is a student here at the training centerUpon registration, on August 15,2014,the student was made aware of her payment options ,the same options that are clearly depicted on the web-site, where she stated she first located us and read about our program.' active duty personnel and their immediate family members receive a $Military discount and can receive an additional $discount if they pay in full at the time of enrollment/registration, for a total of $discount (military full pay discount}.If they choose to do the payment plan they only receive the $Military discount." The non-refundable registration fee is $395,which is what a student wouldnormally pay when enrolling in the payment plan, leaving a balance of $This student was unable to pay the entire tuition at the time of enrollment,(in which case she would have received a military full pay discount of $200), so she decided on the payment planShe also did not have enough money at the time for the entire registration fee of $and only put down $I accepted the deposit, and both the payment and the balance are clearly written on the receipt and enrollment formOur invoice/receipts show the discounts only on the final payment (as is stated In the receipt).On October 11,the student thought she had made her last paymentHer balance prior to payment was $She made a paymentof $315, which brought her balance to $With the $military discount being applied to the balance of $her final payment would now be $ I have attached documentsshowing the exact same discounts for other students, before, during and after her sessionIt is the same for everyoneI also have dated copies of the web-page which clearly show the discounts, in detail.In regards to our student's mother, Ms [redacted] ;on the evening of October14th had missed phone calls (6:29,6:30,and 6:32) from herPrior to calling her back I listened to her voice mail and she had sounded agitated and angryI hesitated to call her back, but at 6:I did so, as a courtesy (because she was apparently assisting her daughter with payments),to explain and clarify the billing & discount situation, which she had obviously misunderstoodOver the next minutes, I attempted to talk to Ms [redacted] about the invoice and discounts but I could barely get a word in, for Ms [redacted] was very agitatedI calmly, nicely and professionally asked her repeatedly to calm down so I could refresh her memory on the military discount to clear up her confusionI asked her to look on the website so she could see it, but she continued yelling and stated ul don't have time to look at the stupid website".She was yelling so loudly that all of the students, some 20+feet away, could hear her yelling at me while she was making disparaging remarks about myself and the schoolI maintained a calm and professional tone during the entire phone call while attempting to calm her, but I disconnected the call as she continued to scream obscenities at meShe called back less than a minute laterI politely answered the phone at 6:45,hoping she had taken a few seconds to calm down and she was hysterical, again yelling and she made threats that she was gonna get me, and that I couldn't stop herImploring her to calm down was like talking to a wallI again hung up the phone after realizing she would not calm down/stop yelling obscenities and name calling, " " (among other things)She called back again at 7:15but I refused to answerI don't understand why she was so hysterically angryI've been in the medical field for over years, as a paramedic and a registered nurse, and am a great judge of people's reactions towards different events and situations ,and her behavior certainly did not match a person's misunderstanding of a $discrepancy, not even closeShe didn't want to hear anything I had to say or any explanation of the billing or accompanying discountsI felt as if she had just called to pick .a fight It just doesn't make senseHer behavior and anger was extremely inappropriateI was advised by high ranking military officials that I associate with to notify her Commanding Officer and to report to the police ,but I am a peaceful person and am hoping that her actions were born out of a simple misunderstanding and possibly a really really bad day.I however, was concerned and somewhat afraid for myself, my students and my instructors, and immediately made a documented report of the incidentfor the police , just in case she showed up at the training center demonstrating hostile behavior I also warned my employee instructor of the situation and advisedher that if Ms [redacted] shows up at the Training Center to ask her to leave, and to call the police if necessary to ensure everyone's safetyI took off from work the next days, very bothered by the whole incident, literally sick to my stomachIt made me feel depressed, because I really pour my heart and soulin to helping people, especially my students, and to have someone behave this way towards me and my training center really weighs heavy on meOn the night of the phone calls I was so upset at the matter that I told her daughter, my student, that I would waive the final$paymentI just didn't want to deal with her mother anymore, in any way, and that it wasn't worth the aggravation of trying to communicate with herThe national certification exam date was set in September for November and that exam date has never change(Please see attached documentation.) The website training calendaralso shows the exam dates in advanceI'm not sure why Ms [redacted] thought the exam date was any differentIn closing, I would like this matter to be settledWhile I am sorry that Ms [redacted] misunderstood the discount, as explained to her daughter and her and clearly depicted in the website, I cannot apologize to for anything I personally did, as I did nothing wrong My many attempts to explain the bill & discounts to her were out of courtesy, since she was apparently aiding her daughter with payments.I understand the Revdex.com is here to protect the consumer, but I also expect the Revdex.com to protect my rights as a fellow consumer and business owner as wellI feel Ms [redacted] 's complaint to be unfounded and born out of her own misunderstanding and misplaced anger, and I hope you (Revdex.com) will come to the same conclusionI want to maintain our A+ rating that we've held for many yearsyears in business without any customer complaints and zero complaints during the 7+ years as a proud member with the Revdex.comOur record and our testimonials should speak for our professionalism and dedication to public serviceWe are in business to help people and pride ourselves on doing just thatMs [redacted] 's daughter, our student, has since successfully graduated from the program and demonstrated her satisfaction with the Training Center and thanks to my instructor and me by commenting on our website guestbooktruly hope that Ms [redacted] can get past this misunderstanding and be proud that her daughter received a good phlebotomy education and successfully graduated
I'd like to begin by clarifying that the complainant, Ms [redacted] , is not a customer of mine, nor the training centerHer year old adult daughter is a student here at the training centerUpon registration, on August 15,2014,the student was made aware of her payment options ,the same options that are clearly depicted on the web-site, where she stated she first located us and read about our program.' active duty personnel and their immediate family members receive a $Military discount and can receive an additional $discount if they pay in full at the time of enrollment/registration, for a total of $discount (military full pay discount}.If they choose to do the payment plan they only receive the $Military discount." The non-refundable registration fee is $395,which is what a student wouldnormally pay when enrolling in the payment plan, leaving a balance of $This student was unable to pay the entire tuition at the time of enrollment,(in which case she would have received a military full pay discount of $200), so she decided on the payment planShe also did not have enough money at the time for the entire registration fee of $and only put down $I accepted the deposit, and both the payment and the balance are clearly written on the receipt and enrollment formOur invoice/receipts show the discounts only on the final payment (as is stated In the receipt).On October 11,the student thought she had made her last paymentHer balance prior to payment was $She made a paymentof $315, which brought her balance to $With the $military discount being applied to the balance of $her final payment would now be $ I have attached documentsshowing the exact same discounts for other students, before, during and after her sessionIt is the same for everyoneI also have dated copies of the web-page which clearly show the discounts, in detail.In regards to our student's mother, Ms [redacted] ;on the evening of October14th had missed phone calls (6:29,6:30,and 6:32) from herPrior to calling her back I listened to her voice mail and she had sounded agitated and angryI hesitated to call her back, but at 6:I did so, as a courtesy (because she was apparently assisting her daughter with payments),to explain and clarify the billing & discount situation, which she had obviously misunderstoodOver the next minutes, I attempted to talk to Ms [redacted] about the invoice and discounts but I could barely get a word in, for Ms [redacted] was very agitatedI calmly, nicely and professionally asked her repeatedly to calm down so I could refresh her memory on the military discount to clear up her confusionI asked her to look on the website so she could see it, but she continued yelling and stated ul don't have time to look at the stupid website".She was yelling so loudly that all of the students, some 20+feet away, could hear her yelling at me while she was making disparaging remarks about myself and the schoolI maintained a calm and professional tone during the entire phone call while attempting to calm her, but I disconnected the call as she continued to scream obscenities at meShe called back less than a minute laterI politely answered the phone at 6:45,hoping she had taken a few seconds to calm down and she was hysterical, again yelling and she made threats that she was gonna get me, and that I couldn't stop herImploring her to calm down was like talking to a wallI again hung up the phone after realizing she would not calm down/stop yelling obscenities and name calling, " " (among other things)She called back again at 7:15but I refused to answerI don't understand why she was so hysterically angryI've been in the medical field for over years, as a paramedic and a registered nurse, and am a great judge of people's reactions towards different events and situations ,and her behavior certainly did not match a person's misunderstanding of a $discrepancy, not even closeShe didn't want to hear anything I had to say or any explanation of the billing or accompanying discountsI felt as if she had just called to pick .a fight It just doesn't make senseHer behavior and anger was extremely inappropriateI was advised by high ranking military officials that I associate with to notify her Commanding Officer and to report to the police ,but I am a peaceful person and am hoping that her actions were born out of a simple misunderstanding and possibly a really really bad day.I however, was concerned and somewhat afraid for myself, my students and my instructors, and immediately made a documented report of the incidentfor the police , just in case she showed up at the training center demonstrating hostile behavior I also warned my employee instructor of the situation and advisedher that if Ms [redacted] shows up at the Training Center to ask her to leave, and to call the police if necessary to ensure everyone's safetyI took off from work the next days, very bothered by the whole incident, literally sick to my stomachIt made me feel depressed, because I really pour my heart and soulin to helping people, especially my students, and to have someone behave this way towards me and my training center really weighs heavy on meOn the night of the phone calls I was so upset at the matter that I told her daughter, my student, that I would waive the final$paymentI just didn't want to deal with her mother anymore, in any way, and that it wasn't worth the aggravation of trying to communicate with herThe national certification exam date was set in September for November and that exam date has never change(Please see attached documentation.) The website training calendaralso shows the exam dates in advanceI'm not sure why Ms [redacted] thought the exam date was any differentIn closing, I would like this matter to be settledWhile I am sorry that Ms [redacted] misunderstood the discount, as explained to her daughter and her and clearly depicted in the website, I cannot apologize to for anything I personally did, as I did nothing wrong My many attempts to explain the bill & discounts to her were out of courtesy, since she was apparently aiding her daughter with payments.I understand the Revdex.com is here to protect the consumer, but I also expect the Revdex.com to protect my rights as a fellow consumer and business owner as wellI feel Ms [redacted] 's complaint to be unfounded and born out of her own misunderstanding and misplaced anger, and I hope you (Revdex.com) will come to the same conclusionI want to maintain our A+ rating that we've held for many yearsyears in business without any customer complaints and zero complaints during the 7+ years as a proud member with the Revdex.comOur record and our testimonials should speak for our professionalism and dedication to public serviceWe are in business to help people and pride ourselves on doing just thatMs [redacted] 's daughter, our student, has since successfully graduated from the program and demonstrated her satisfaction with the Training Center and thanks to my instructor and me by commenting on our website guestbooktruly hope that Ms [redacted] can get past this misunderstanding and be proud that her daughter received a good phlebotomy education and successfully graduated