Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is correct that we have had multiple discussions with PCH in an attempt to resolve this issue and make them aware of the incorrect billing that has taken place In fact, beginning on 9/25/16, within the first week of receiving the bill, we contacted PCH five times regarding this billing error, each time escalating to another level of management While I did not get the name of the first person we spoke with, I did note that future conversations were with Claudia, Kenyatta, Dianna Sierra, and finally, Wanda Bartels We were billed an exorbitant, incorrect amount for a standard, scheduled appointment There was no “operating room” and he received no “surgical services” The incorrect bill was not reflective of the amount quoted to us at the time of scheduling the appointment, nor was it reflective of the minimal services my son received in the twenty minutes he spent in the room During the very first interaction, PCH offered a 50% discount off the bill We explained that we were not looking for a discount; we simply were requesting a bill that correctly reflected the services quoted and receivedAdditionally, we requested the detailed records from the appointment, both billing and medical, from PCH We were told it would take approxdays to receive the medical records and that the billing record would be a single line item – “Ancillary Services” PCH continued to offer 50% off the bill and said the offer would expire within days We asked PCH to put their offer in writing as we have had miscommunication with them regarding billing since scheduling the appointment This is very standard practice in any financial negotiation PCH (specifically, Dianna S [redacted] and Wanda Bartels [redacted] *** [redacted] We have and continue to ask only that PCH acknowledge the error in billing and present to us a new bill correctly reflecting our $co-pay for a regularly scheduled appointment with an orthopedic drUnfortunately, his is not an issue we alone have had with PCH As reflected on the Revdex.com and other sites, many families, like us, have gone through this headache while trying to care for the medical needs of their children Unfortunately, PCH appears to be in the habit of practicing creative billing and deceiving the public for monetary gain It is for this reason that we, along with many others, have been forced to file complaints with the Revdex.com, The Department of Insurance, the Medical Board, Yelp, Google, and our State Representatives Additionally, at the advice of both our insurance agent and our representative at BCBSAZ, we have filed a case with the BCBSAZ Fraud Department.We would have never made an appointment at this facility if we had known they would re-code our appointment upon our arrival in an attempt to collect more money We sincerely hope that PCH will re-consider our plea to correct the error in billing Upon their doing so, we are more than happy to promptly pay our $co-pay amount for the standard, scheduled, middle-of-the-day appointment our son had with the orthopedic dr Regards, [redacted] ***
Phoenix Children's Hospital stated in their response that they would contact me directly to resolve the issue It has now been a week, and still, no one has contacted me I'd also like to add that there was an error in my original complaint that said I had called Cigna times, when I meant to say that I had called Phoenix Children's times between January 28th and October 20th
Ms*** visited the Scottsdale Specialty and Urgent Care in Scottsdale and all Phoenix Children's Hospital Urgent Care Centers are considered specialty clinics until 5:pm on weekdays and all day on weekends I submitted this concern to the coding team along with risk management and both
agree that the claim was coded correctly The service provided is considered a minor procedure and therefore required that Ms*** pay a deductible Phoenix Children's Hospital is billing in accordance with it's policy and in way billed this claim improperly We will contact Ms*** directly to provide assistance and help reduce her out-of-pocket responsibility
I find it difficult to believe that an exception cannot be noted on our child's chart. I continue to request that PCH not contact me for an account that is not, nor has ever been, delinquent. I continue to assert that this constitutes harassment by PCH's billing department
My child has 100% coverage for a specialty doctor visit, after paying the required $specialist co-payPHX Children's claims my daughter was coded as attending the specialty clinic, yet her insurance says PHX Children coded her as an EMERGENCY ROOM HOSPITAL visitThat is conflicting informationI am not interested in working with anyone on helping me pay a deductible that I should not be responsible for as she was not coded for a specialty visit where I should only owe a $copayIf they want to charge me the $specialty co-pay, then we have an agreementOtherwise, this is still representation to clients who think they are going to a specialist visit or urgent care, since that is the company's name "Phoenix Children's Specialty and Urgent Care", but are actually being charged as visiting a hospital facility If they want to charge people as attending a hospital then the name needs to be adjusted to "Phoenix Children's Hospital of Scottsdale", along with adjusting my bill for this entrapment to pay like I took her to the hospital
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I really hope that Phoenix Children's Hospital will get their billing issues resolved because this is the part of this hospital is holding it backThey have great doctors and nurses and everyone on the healthcare side are first notch.Regards, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like a call advising the findings.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait days fo the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Joseph M***
The response from Phoenix Children's Hospital is the same right now, as it was four weeks ago, when I was first notified they reponded to my Revdex.com complaintI do not consider "refund under review--process could take up to six
weeks" an acceptable resolution to this complaintA review is not a positive response that the refund has been approved and is on its wayIndeed, PCH could very easily decide, after their "review," to reject my request for the refund of payment that should be returned to meI am attaching, once again, the Explanation of Benefits form provided to me from our health insurer, Banner Health PlansThe statement clearly states that I have no financial member responsibility for this claimAlong with the payment to PCH, I made two payments to two other providers, and after Banner reimbursed them for their services, both companies mailed us a reimbursement check for the payments we sent themLegally, PCH has the same responsibility to return this moneyI paid PCH nearly $that they were not owed, and that money must be refunded to me. PCH should be ashamed of its outright refusal, despite several phone calls and inquiries, and even assurances by their own customer service representatives, to refund this moneyThey have put me family through nearly one year of stress, first sending statements they never should have sent, and then sending us to collections, when they assured us they wouldn'tI condemn their behavior in this matter in the strongest terms, and will not let this complaint go until that money is refunded to me. Thank you for your time and attention, *** ***
Standard processing time for refunds is 6-weeks. This refund was issued and mailedParent contacted PCH stating check not received. Stop payment was issued and new check has been mailed to parent. Resolved
the bill is not accurate and not voicemail was left by the hospital
THE REFUND REQUEST IN UNDER REVIEW THE PROCESS TAKES APPROX WEEKS
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is correct that we have had multiple discussions with PCH in an attempt to resolve this issue and make them aware of the incorrect billing that has taken place In fact, beginning on 9/25/16, within the first week of receiving the bill, we contacted PCH five times regarding this billing error, each time escalating to another level of management While I did not get the name of the first person we spoke with, I did note that future conversations were with Claudia, Kenyatta, Dianna Sierra, and finally, Wanda Bartels We were billed an exorbitant, incorrect amount for a standard, scheduled appointment There was no “operating room” and he received no “surgical services” The incorrect bill was not reflective of the amount quoted to us at the time of scheduling the appointment, nor was it reflective of the minimal services my son received in the twenty minutes he spent in the room During the very first interaction, PCH offered a 50% discount off the bill We explained that we were not looking for a discount; we simply were requesting a bill that correctly reflected the services quoted and receivedAdditionally, we requested the detailed records from the appointment, both billing and medical, from PCH We were told it would take approxdays to receive the medical records and that the billing record would be a single line item – “Ancillary Services” PCH continued to offer 50% off the bill and said the offer would expire within days We asked PCH to put their offer in writing as we have had miscommunication with them regarding billing since scheduling the appointment This is very standard practice in any financial negotiation PCH (specifically, Dianna S [redacted] and Wanda Bartels [redacted] *** [redacted] We have and continue to ask only that PCH acknowledge the error in billing and present to us a new bill correctly reflecting our $co-pay for a regularly scheduled appointment with an orthopedic drUnfortunately, his is not an issue we alone have had with PCH As reflected on the Revdex.com and other sites, many families, like us, have gone through this headache while trying to care for the medical needs of their children Unfortunately, PCH appears to be in the habit of practicing creative billing and deceiving the public for monetary gain It is for this reason that we, along with many others, have been forced to file complaints with the Revdex.com, The Department of Insurance, the Medical Board, Yelp, Google, and our State Representatives Additionally, at the advice of both our insurance agent and our representative at BCBSAZ, we have filed a case with the BCBSAZ Fraud Department.We would have never made an appointment at this facility if we had known they would re-code our appointment upon our arrival in an attempt to collect more money We sincerely hope that PCH will re-consider our plea to correct the error in billing Upon their doing so, we are more than happy to promptly pay our $co-pay amount for the standard, scheduled, middle-of-the-day appointment our son had with the orthopedic dr Regards, [redacted] ***
Phoenix Children's Hospital stated in their response that they would contact me directly to resolve the issue It has now been a week, and still, no one has contacted me I'd also like to add that there was an error in my original complaint that said I had called Cigna times, when I meant to say that I had called Phoenix Children's times between January 28th and October 20th
MrsXXXX has been given a detailed explaination of her billing It is accurate PCH offers have been declined
Mother is being contacted directly to gather more details about her concerns and work through the issues with her
This was resolved on 9/1/ An updated bill will be mailed in the next week to ten days
Credit card refund request was submitted on 11/21/
Ms*** visited the Scottsdale Specialty and Urgent Care in Scottsdale and all Phoenix Children's Hospital Urgent Care Centers are considered specialty clinics until 5:pm on weekdays and all day on weekends I submitted this concern to the coding team along with risk management and both
agree that the claim was coded correctly The service provided is considered a minor procedure and therefore required that Ms*** pay a deductible Phoenix Children's Hospital is billing in accordance with it's policy and in way billed this claim improperly We will contact Ms*** directly to provide assistance and help reduce her out-of-pocket responsibility
I find it difficult to believe that an exception cannot be noted on our child's chart. I continue to request that PCH not contact me for an account that is not, nor has ever been, delinquent. I continue to assert that this constitutes harassment by PCH's billing department
Thank you for bringing this to my attention. We will investigate this concern and respond within the next hours
My child has 100% coverage for a specialty doctor visit, after paying the required $specialist co-payPHX Children's claims my daughter was coded as attending the specialty clinic, yet her insurance says PHX Children coded her as an EMERGENCY ROOM HOSPITAL visitThat is conflicting informationI am not interested in working with anyone on helping me pay a deductible that I should not be responsible for as she was not coded for a specialty visit where I should only owe a $copayIf they want to charge me the $specialty co-pay, then we have an agreementOtherwise, this is still representation to clients who think they are going to a specialist visit or urgent care, since that is the company's name "Phoenix Children's Specialty and Urgent Care", but are actually being charged as visiting a hospital facility If they want to charge people as attending a hospital then the name needs to be adjusted to "Phoenix Children's Hospital of Scottsdale", along with adjusting my bill for this entrapment to pay like I took her to the hospital
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I really hope that Phoenix Children's Hospital will get their billing issues resolved because this is the part of this hospital is holding it backThey have great doctors and nurses and everyone on the healthcare side are first notch.Regards, *** ***
We will review to determine why the changes were made on this account
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like a call advising the findings.
Regards,
*** ***
Multiple discussions have taken place regarding the billing. The billing is accurate - a resolution has been offered by PCH, MRSXXX has declined
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait days fo the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Joseph M***
The response from Phoenix Children's Hospital is the same right now, as it was four weeks ago, when I was first notified they reponded to my Revdex.com complaintI do not consider "refund under review--process could take up to six
weeks" an acceptable resolution to this complaintA review is not a positive response that the refund has been approved and is on its wayIndeed, PCH could very easily decide, after their "review," to reject my request for the refund of payment that should be returned to meI am attaching, once again, the Explanation of Benefits form provided to me from our health insurer, Banner Health PlansThe statement clearly states that I have no financial member responsibility for this claimAlong with the payment to PCH, I made two payments to two other providers, and after Banner reimbursed them for their services, both companies mailed us a reimbursement check for the payments we sent themLegally, PCH has the same responsibility to return this moneyI paid PCH nearly $that they were not owed, and that money must be refunded to me. PCH should be ashamed of its outright refusal, despite several phone calls and inquiries, and even assurances by their own customer service representatives, to refund this moneyThey have put me family through nearly one year of stress, first sending statements they never should have sent, and then sending us to collections, when they assured us they wouldn'tI condemn their behavior in this matter in the strongest terms, and will not let this complaint go until that money is refunded to me. Thank you for your time and attention, *** ***
Standard processing time for refunds is 6-weeks. This refund was issued and mailedParent contacted PCH stating check not received. Stop payment was issued and new check has been mailed to parent. Resolved