Elite Mobility Inc.

Revdex.com:
*** *** 7:AM (hour ago)to Better They have resolved my issue I have sent back my security system and have not been billed for January Joseph Y*** of elite mobility said they would send a gift card, I received a gift card yesterday but it was for not like was promised

We have launched an investigation on the situation and will a response with a plan of action within hours

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11951309, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have contacted this customer and my general manager is currently trying to resolve the issueThe customer stated that once the complaint was resolved, he will be updating the Revdex.com. Thank you

We are currently reviewing this complaint and will have a resolution within hours

Revdex.com Complaint#***Customer: ***Primary Phone: ***
*** *** ***
Address:*** * *** ***
*** ** ***
*** *** ***We spoke to *** *** this morning and were able to go through his account to address all his concerns pertaining to his ***/*** billing, and PA account. After getting *** loyalty involved we were able to honor the following pricing for his *** video and internet bundle to equal the appropriate bundle pricing he was quoted initiallyOn behalf of Elite, *** will be issuing *** *** a $Visa Gift Card for the inconvenience through online redemption. The billing with *** is as follows:*** *** *** *** ***
*** *** *** ***
*** *** *** *** *** * *** ***-----------------------------Total Monthly Charges: *** * *** *** will be maintaining service with PA contingent on doing a rate change to maintain his current level of equipment at $price point for the remainder of his agreementWe will be issuing a $Visa Gift Card for doing a self install when he initially got the packageThat will be shipped today. To prevent matters like this from happening again we will put better measures in place at POS with explaining all offers, promotions, and specify all charges prior to installation. At this time the customer has agreed that upon honoring the pricing above that this is a satisfactory resolutionPlease feel free to contact me directly with any questions or concerns. Thank you

We have recently launched an investigation into these allegations and you can expect a response by Wednesday 3/29/

When speaking with [redacted], he stated that he was having billing issues. We fixed the billing issues and then he went on saying that he wanted the NHL package. That is something we do not offer. His work hours are our works hours so its a hard to resolve this issue via phone. We did leave him a voicemail stating that he can come into our North Royalton location to resolve the issue more. Moving forward, we haven't heard from [redacted]. We took care of the bill and we do not offer the NHL package.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Business responded by phone as follows:This customer issue has been resolved.  The company gave him a $200 Visa gift card.  Al said that he thinks this customer had dealings with a salesperson that has since been terminated, who was providing incorrect information.

After speaking with Aaron O[redacted] he stated he won't be at his vacation home until June. We are giving him two complimentary HD receivers to add to his home. Because the client was running into difficulties with the Protect America, we promised to bring his rate down $15 a month per home. He requested that it be setup in his Mississippi when he goes to his vacation home. The client feels this is a appropriate resolution and that he will be updating the Revdex.com in regards to the resolution. We will work delicately that Aaron has good services from our company from here on out. He stated that he was happy about with everything moving forward and he was appreciative. Moving forward this complaint has been resolved.

After investigating this matter we noticed that the pending promotions and credits have not reflected on [redacted] billing cycle. We did reach out to [redacted] and they advised that this would take anywhere from 2-3 billing cycles before he sees a rate deduction on his [redacted] + [redacted] billing. Due to...

the nature and circumstances of the matter we labeled this as HIGH PRIORITY and our account manager was able to ensure the competitive rate would reflect on the next billing cycle. We did speak with [redacted] about this resolution attempt, we are compensating him with $200 Visa Gift Card for any overage he may have paid in the meantime. After explaining this to our client he stated this would be a satisfactory resolution and would like it an email explaining billing more thoroughly. We have every intention of resolving any future issues with this client. The sales representative was terminated on March 3rd.

[redacted] was offered a bill credit to offset the cost of the NHL Center ice package for his DIRECTV account. In regards to the customers claim of us not being DIRECTV this is incorrect. For the record, there are not corporate DIRECTV locations. Just like most fast food franchises, DIRECTV has...

indivdual sales dealers that sell their services. We are a authorized at&t/DIRECTV dealer, and have great standing with DIRECTV in terms of customer service and sales. I will personally be contacting [redacted] today to see why what he originally agreed to, is not a sufficient resolution to his issue.

I just spoke with my supervisor and he said that [redacted] and himself [redacted]) confirmed that the home motoring system was cancelled.

After speaking with our client Mr. O[redacted] we have decided the best resolution for this client is to terminate Protect America Home Security contract without no financial obligation or responsibility to the client due to the circumstances. We are currently offering him other available options...

for security as a courtesy since his system has not worked properly since it was installed last year. At this time Aaron has reassured me this desired settlement is appropriate and looks forward to updating Revdex.com regarding this matter. This has been RESOLVED.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the resolution summarized in an email to me dated April 6 is satisfactory to me. 
Regards,
 [redacted]

Consumer voicemail telephone response as follows: Consumer stated company did call him the next day after sending the e-mail to Revdex.com. Consumer stated he was without a phone and company could not reach him.Consumer stated he did contact company that same evening to state he would be more than happy to speak with the company.Consumer states the company never called back. Consumer states in company's response, company stated they offered the consumer what he wanted in the first place. Consumer states if was the case, consumer would not have filed a complaint with Revdex.com.Consumer stated this matter is not resolved and company is making matter more complicated than what it should be.

We have been in contact with this client and have every intention of resolving this matter. After speaking with the client last Monday on November 28th, we advised [redacted] that this account would go into investigation and could take 7-10 business days to rectify irregularities with her billing and...

making sure service quality is at a satisfactory level. At this time we will continue to resolve this consumer escalation within the 2-3 business days as stated to the client. We have our client's best interest and I understand this action taken is to put more urgency on the matter, however we have NOT had adequate time to RESOLVE. As an organization we will make sure our client is satisfied with the services acquired from our dealership and a coaching session with be made with the representative for accountability, we will put better measures in place to prevent matters like this from happening in the future. Thank You