Elite Paving

Dear CustomerI am writing to you today, regarding your refund for order [redacted] .I am very sorry that you have not been able to locate this on your account, and for the delay in getting back to youI can confirm that I have heard back from our I.Tand Finance Departments, who have been looking into thisIt seems that a technical issue with our system had delayed your transaction, which meant that it was not processed on the 25th March, as stated on your Boden accountin fact, your refund was completed on the 7th April, under the transaction reference below;Refund Amount: $Date: April 7th Card: ***, ending in XX [redacted] Transaction Reference: [redacted] If you are unable to see this refund or your card statement, within 7-business days of it being processed, please do contact your bankIf you confirm the transaction reference to them, they will be able to locate your refund, and provide you with more information.Once again, am very sorry for the concern caused over your refund, and for the inconvenience that this has causedIf you have any further queries, please let me know.Regards,Maritza FCustomer Service Manager

September 22nd, 2017Dear CustomerI am very sorry for my delay in responding to your complaint, and that your concerns were not actioned after all the [unreadable] you made I certainly do understand the frustration and inconvenience caused to you to receive unwanted catalogs [unreadable] accept my sincerest apologies for the nuisance this has caused I have removed your name from our Boden mailing list Please be aware that you may receive one or more catalog, as [unreadable] lists are printed weeks in advanceRest assured that this will be the final one, and I am sorry for any further inconvenience [unreadable] causes I have also made sure that your information has been set to "Do not mail' in our system, and I assure you that we do not rent or sell your information to anyone.We received your name from a 'cooperative database'This is where Companies pool their customers' informationThe names gathered in this database are based on purchase behavior, Therefore, if you have ever been sent a package, even as a gift, addressed in your name from a retailer or have a magazine subscription addressed to you, your names will be added to this databaseAs we are not allowed to see the other members who enter their customers' information into this database, we can't tell exactly which retailer gave your informationI am truly sorry that this information is not made available for me to provide to you.Below I have provided links to the databases that we use As this is your personal information, you are more than welcome to follow these links and opt out of the databases, in order to be sure that your name will not be shared further As a customer myself, I certainly do understand your concern with your name being circulated, and I hope this information is of help to you: Again, I am very sorry for the disappointment, and frustration caused by the delay in my response, and by receiving unwanted catalogsWe do taks this very seriously, and are so very sorry we let you down.Regards, Martiza FCustomer Service Manager

April 17, 2017Dear Valued Customer:I certainly do understand the frustration and inconvenience caused with receiving our unwanted catalogsI sincerely apologize for the amount of times you had to contact us about this issue, Clearly we have let you down, and for that I'm truly sorryI see that your account was removed from our mailing list on March 31st, At this time, we immediately removed your name and addressPlease be aware that you may receive one more catalog, as our mailing lists are printed weeks in advanceRest assured that this will be the final one, and I am sorry for any further inconvenience this may causeI have also made sure that your information has been set to "Do not mail in our system, and I assure you that we will not rent or sell your information to anyone.Below I have provided links to the databases that we useAs this is your personal information, you are more than welcome to follow these links and opt out of the databases, in order to be sure that your name will not been shared further,***: https://www[redacted] .org/ [redacted] : http://www[redacted] consumer-preference-center [redacted] : https://www[redacted] .com/privacyl [redacted] /opt-out-policyAgain, I am very sorry for the disappointment, and frustration caused by receiving unwanted catalogsWe do take this very seriously, and I am so sorry we let you downIf I can be of any more help, please do let me know.Regards,Maritza FCustomer Service Manager

September 18th 2017Dear ***,I am ever so sorry for my delay in responding to your complaint, and that your concerns were not addressed. I certainly understand the frustration and inconvenience caused to you to receive our unwanted catalogs. Please accept my apologies for the nuisance
this has caused. I have removed your name from our Boden mailing lists. Please be aware that you may receive one more catalog, as [unreadable] lists are printed weeks in advance. Rest assured that this will be the final one, and I am sorry for any further inconvenience [unreadable] may cause. I have also made sure that your information has been set to 'Do not mail' in our system, and I assure you that we will not rent or sell your information to anyone. We received your name from a 'cooperative database'. This is where companies pool their customers' information. The names gathered in this database are based on purchase behavior. Therefore, if you have ever been sent a package, even as a gift, addressed to you from a retailer or have a magazine subscription addressed to you, your name will be added to this database. As we are not allowed to see other members who enter their customers' information into this database, we can't tell exactly which retailer gave your information . I am truly sorry that this information is not made available for me to provide to you. I completely understand your concern with the sharing of your information. Below I have provided links to the databases that we use. As this is your personal information, you are more than welcome to follow these links and opt out of the databases, in order to be sure that your name will not be shared further. As a customer myself. I certainly do understand your concern with your name being circulated, and I hope this information is of help to you;Again, I am very sorry for the disappointment, and frustration caused by the delay in my response, and by receiving unwanted catalogs. We do take this very seriously, and I am so sorry we let you down. Regards,Maritza F. Customer Service Manager

Dear CustomerI am writing to you today, regarding your refund for order [redacted].I am very sorry that you have not been able to locate this on your account, and for the delay in getting back to you. I can confirm that I have heard back from our I.T. and Finance Departments, who have been looking...

into this. It seems that a technical issue with our system had delayed your transaction, which meant that it was not processed on the 25th March, as stated on your Boden account. in fact, your refund was completed on the 7th April, under the transaction reference below;Refund Amount: $70.80 Date: April 7th 2016 Card: [redacted], ending in XX** Transaction Reference: [redacted]If you are unable to see this refund or your card statement, within 7-10 business days of it being processed, please do contact your bank. If you confirm the transaction reference to them, they will be able to locate your refund, and provide you with more information.Once again, am very sorry for the concern caused over your refund, and for the inconvenience that this has caused. If you have any further queries, please let me know.Regards,Maritza F. Customer Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  This letter is absolutely unacceptable and a cop out on the part of this company.  If I am requesting that a business remove my personal information from their mailing list, then it is their responsibility to do as the consumer has asked.  This person has the audacity to tell me I have to take care of this.  As far as the "personal information" is concerned, they have my personal information in the first place!!  I asked them to stop sending me junk mail and catalogs from their company.  It is not rocket science! Take my name and address off your mailing list.  I should not have to do this!  I am the customer and consumer!
Regards,
[redacted]

September 22nd, 2017Dear CustomerI am very sorry for my delay in responding to your complaint, and that your concerns were not actioned after all the [unreadable] you made.  I certainly do understand the frustration and inconvenience caused to you to receive unwanted catalogs [unreadable]...

accept my sincerest apologies for the nuisance this has caused.  I have removed your name from our Boden mailing list.  Please be aware that you may receive one or more catalog, as [unreadable] lists are printed weeks in advance. Rest assured that this will be the final one, and I am sorry for any further inconvenience [unreadable] causes.  I have also made sure that your information has been set to "Do not mail' in our system, and I assure you that we do not rent or sell your information to anyone.We received your name from a 'cooperative database'. This is where Companies pool their customers' information. The names gathered in this database are based on purchase behavior, Therefore, if you have ever been sent a package, even as a gift, addressed in your name from a retailer or have a magazine subscription addressed to you, your names will be added to this database. As we are not allowed to see the other members who enter their customers' information into this database, we can't tell exactly which retailer gave your information. I am truly sorry that this information is not made available for me to provide to you.Below I have provided 4 links to the databases that we use.  As this is your personal information, you are more than welcome to follow these links and opt out of the databases, in order to be sure that your name will not be shared further.  As a customer myself, I certainly do understand your concern with your name being circulated, and I hope this information is of help to you: Again, I am very sorry for the disappointment, and frustration caused by the delay in my response, and by receiving unwanted catalogs. We do taks this very seriously, and are so very sorry we let you down.Regards, Martiza F. Customer Service Manager

April 17, 2017Dear Valued Customer:I certainly do understand the frustration and inconvenience caused with receiving our unwanted catalogs. I sincerely apologize for the amount of times you had to contact us about this issue, Clearly we have let you down, and for that I'm truly sorry. I see that...

your account was removed from our mailing list on March 31st, 2017. At this time, we immediately removed your name and address. Please be aware that you may receive one more catalog, as our mailing lists are printed weeks in advance. Rest assured that this will be the final one, and I am sorry for any further inconvenience this may cause. I have also made sure that your information has been set to "Do not mail in our system, and I assure you that we will not rent or sell your information to anyone.Below I have provided 4 links to the databases that we use. As this is your personal information, you are more than welcome to follow these links and opt out of the databases, in order to be sure that your name will not been shared further,[redacted]: https://www.[redacted].org/[redacted]: http://www.[redacted]consumer-preference-center[redacted]: https://www.[redacted].com/privacyl[redacted]/opt-out-policyAgain, I am very sorry for the disappointment, and frustration caused by receiving unwanted catalogs. We do take this very seriously, and I am so sorry we let you down. If I can be of any more help, please do let me know.Regards,Maritza FCustomer Service Manager