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Elite Pizza, LLC DBA Mio's Blue Ash

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Elite Pizza, LLC DBA Mio's Blue Ash Reviews (1)

Customer’s Statement of the Problem: They have not provided any service at all. They were even supposed to cover first few oil changes and covered $10 of it. One month later the car breaks down and has over $5000 in engine problems. Which they were rude to the mechanics at Mini of Murray, and said...

they don’t cover any of it and wouldn’t work with them at all. Which clearly states they do in the contract but they are no help. They barely answer their phones.DWA Response;First, until his recent call on Saturday the 4th of November we have not spoken to Mr. [redacted] since August 3 2017, (not a month ago). The August call made by Mr. [redacted] was for DWA to pay for his oil change at Mini of Murray, We could not verify that Mr. [redacted] had paid for a Maintenance agreement so we called Mr. [redacted] and he stated he had paid for a Maintenance Agreement.  So we took Mr. [redacted] at his WORD and DWA paid $30.00 (Not $10) like the Agreement states. The next day we confirmed that Mr. [redacted] DID NOT purchase the Maintenance Agreement and he was dishonest when he stated he did. Then we tried to call Mr. [redacted] several times to inform him he had no Policy covering his oil changes and he never answered any of our calls and never returned any message. So we excepted the fact the he was intentionally dishonest and the $30.00 we paid was lost.October 31st at 11:14am we received a call from Mini of Murray stating that Mr. [redacted] 2009 Mini had a bad timing chain and the vehicle had ignition coils, neither are covered. The DWA Service Contract is the easiest Service Contract in the industry to understand. I clearly states in BIG BOLD lettering what is covered. Covered Components' on a 3 STAR Service Contract are : Engine, Transmission, Air Condition, Transfer Case, Drive Axles, Water Pump, Starter, Alternator, Fuel Pump and Turbo & Fuel Injectors if selected and paid for.  If a none covered part fails and causes the failure of any covered part, that part is not covered! We believe after receiving the complete diagnosis from Mini of Murray that a Faulty Timing Chain created most if not all the problems the vehicle has or had and the fact that there were two different types of ignition coils (Bosch and Delphi) being used which would create problem with the vehicle. Mr. [redacted] called us on November 4th and used profanity in abundance (Which was recorded) and he has proven to be a dishonest Con-Man. He thinks he can extort a business with the threat of on-line negative comments to get services and or money he never paid for. Because of the type of person Mr. Timmy [redacted] is, we choose not to do business with him and have refunded him every dime that he paid for the DWA contract. We've help over 2,000 customer in 13 months of business and are proud to help honest people in need of coverage. Mr. [redacted] is are one and only complaint with any online source.

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Address: 4753 N Broadway St, Chicago, Illinois, United States, 60640-4992

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