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Elite Plumbing Services

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Elite Plumbing Services Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Contact Name and Title: [redacted] / Master Plumb Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com I originally met with the homeowner on Friday May for a requested bid on replacing an illegally install s-trap on her 2nd floor lavatoryThis work was being requested by the buyer on a purchase agreement from a home sale inspectionI had approximately 1/drive time and spent approximately 1/hour on site discussing options with the homeownerPrice was quoted for $for best case scenario and $for worst case scenario Upon arrival on Tuesday June 2nd, the homeowner stated that buyers also wanted shut off valve on water heater replaced and could I also do this while on site? This was not part of the original job quote, and I feel should not even be part of this discussion Two men were on the jobsite for approximately hours, including time for water heater valve, time I spent on phone with code official and her real estate agent at her request to attempt to get her out of other repairs requested by buyers agentThe "errands" that she refers to was time to go to supply house and to hardware store for materials needed for her specific job that are not normally stocked on our service vehicle I did go by City Hall and pick up permit that was required for this job After job was complete, jobsite was cleaned up and all trash hauled away We were on jobsite for hoursThis does not include additional time to drive to and from this site, original time to look at job, or time to dispose of waste generated from this job Therefore there are several additional hours that she did not take into account that were spent on her specific jobOur labor rate is $per man hourIf she were billed for all of the time that was involved with this jobsite, the labor would have been approx$instead of $ The portion of the bill that was quoted prior to starting was $- $1500, actually cost her $851.04, of which $was for permit required by the municipality that she lives in A dollar amount was never mentioned at anytime until she called the next day and said that she had spoken to several of her friends and they told her it sounded like a $jobI don't know why she feels I should feel remorse for doing an honest job for an honest amountI feel the price she was charged was within the going rate in this area To be fair, I am willing to meet with a legitimate LICENSED StLouis County plumbing contractor of her choice, to go over the work that was done, on site, for the amount that she was chargedAnd if after they have seen and discussed job and price, feel that they would be willing to work for less than she was charged, I will be happy to refund the difference to her

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: [redacted] / Master Plumb
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
I originally met with the homeowner on Friday May 22 for a requested bid on replacing an illegally install s-trap on her 2nd...

floor lavatory. This work was being requested by the buyer on a purchase agreement from a home sale inspection. I had approximately 1/2 drive time and spent approximately 1/2 hour on site discussing options with the homeowner. Price was quoted for $500 for best case scenario and $1500 for worst case scenario.
Upon arrival on Tuesday June 2nd, the homeowner stated that buyers also wanted shut off valve on water heater replaced and could I also do this while on site? This was not part of the original job quote, and I feel should not even be part of this discussion.
Two men were on the jobsite for approximately 4 hours, including time for water heater valve, time I spent on phone with code official and her real estate agent at her request to attempt to get her out of other repairs requested by buyers agent. The "errands" that she refers to was time to go to supply house and to hardware store for materials needed for her specific job that are not normally stocked on our service vehicle.
I did go by City Hall and pick up permit that was required for this job.
After job was complete, jobsite was cleaned up and all trash hauled away.
We were on jobsite for 4 hours. This does not include additional time to drive to and from this site, original time to look at job, or time to dispose of waste generated from this job.
Therefore there are several additional hours that she did not take into account that were spent on her specific job. Our labor rate is $120 per man hour. If she were billed for all of the time that was involved with this jobsite, the labor would have been approx. $1200 instead of $710.00
The portion of the bill that was quoted prior to starting was $500 - $1500, actually cost her $851.04, of which $65 was for permit required by the municipality that she lives in.
A 400 dollar amount was never mentioned at anytime until she called the next day and said that she had spoken to several of her friends and they told her it sounded like a $400 job. I don't know why she feels I should feel remorse for doing an honest job for an honest amount. I feel the price she was charged was within the going rate in this area.
To be fair, I am willing to meet with a legitimate LICENSED St. Louis County plumbing contractor of her choice, to go over the work that was done, on site, for the amount that she was charged. And if after they have seen and discussed job and price, feel that they would be willing to work for less than she was charged, I will be happy to refund the difference to her.

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Address: 207 Centennial Dr, O Fallon, Missouri, United States, 63368-8086

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