Elite Plumbing

This client was referee to us by another real estate company and I now understand whyThe client living in Florida consistently attempts to micro manage the property and although we have honored her requests we made the decision on January 9th to terminate our agreement effective January 31, 2015.This client does not understand the Arizona Landlord and Tenant Act rules and regulations and consistently interferes with the "covenant of quiet enjoyment" and expects us to inspect the property on a monthly basisThe complainant also is blaming the tenant for plants that have died although the complainant is responsible for the landscape maintenanceThe complainant also is blaming the tenant for breaking the pool sweep and as indicated in the Residential Lease Agreement the complainant is responsible for pool maintenanceThe tenant is vacating the property at lease expiration in March due to harassment by the owner.All monies have been remitted to the client and our check was cashed on January 26th 2015.All statements are available online however the complainant does not understand how to access the information after repeated lessons necessary to educate the complainantWe manage over 1,properties and realize we cannot please everyone although we work hard to provide quality service which our clients have enjoyed for the last years that I have been in business.The client plans to manage the property herself and will be violating the law and will subject herself to a $1,fine plus $per month until she is in compliance.The complainant was managed by my associate broker who has over years experience and is one of my senior staff members and expert trainer.After numerous e-mails back and forth as well as phone conversations with this individual in her own correspondence she requested that we manage the property up until January 31, which we refused to do considering she consistently blames the tenant although the tenant pays rent on time and complies with the terms and conditions of the lease.The complainant also filed a complaint with [redacted] which we have responded with all documentation, copies of paid and received check and proof that the landlord was responsible for landscaping and pool service and cannot penalize the tenant for wear and tear as well as obsolescence Respectfully submitted this 2, day of February in the year

The legal documents state that late fees that are collected are retained by the company as additional compensation for collecting overdue rentIn addition according to The Arizona Landlord Tenant Act even if an agreement was signed stating that the late fees were to be retained by the owner that
would only apply if they were collected.We could not collect the rent or late fees therefore we are not responsible since we are only an agent of the owner.The owner of the property also continuously engaged in sending the tenant late notices prior to the date they were due according to the Arizona Residential Lease Agreement and the tenant was totally confusedAccording to the Residential Lease Agreement rent is due on the first and considered late on the 5th at which time a day notice is sent to the tenant to cure the default and if they do not cure the default we take them to court and start the eviction process.The owner of the property contacted *** *** one of our Property Managers for my company and stated that she did not want us to evict the tenant and insisted that we work with the tenant until they could get caught up with their rent.In addition the owner of the property refused to replace a broken refrigerator and according to the Arizona Landlord and Tenant Act the broken refrigerator must be replaced and in working condition within days of notification or the tenant can terminate the lease or purchase a refrigerator.The complainants failure to adhere to the Arizona Landlord and Tenant Act forced our company to terminate our relationship with the complainant over months ago for non compliance with the law.The complainant also contacted an attorney and I remitted a letter to the attorney in response to the owners concerns and I believe the matter was resolved as no other action or correspondence from the attorney has been received.It is always our intention to work proactively with our clients and customers however we are required by law to adhere to the Arizona Landlord and Tenant Act and we cannot deviate from the regulations.*** *** President

I am sorry you feel like this is a scam , but it most certainly is notOur company is hired through your home warranty company! We have to report our diagnosis to the warranty company since that is who you placed your claim throughAs for there policies for your warranty company they have many to
choose from we know not what your policies covers until we call in our diagnosis at that time they inform us of what your policy coversWe work under State regulations which differ from warranty & cityWe can not perform any work after a home owner or another plumber PER STATE CODE so much is at a liability with that, that's why plumbers are licensedIt's a shame you put up reviews on our company when your upset with your home warranty companyWe provided excellent customer service to you but get ripped in the process because your warrant company didn't cover 100% of your issue.What your warranty company covers or does not cover shouldn't reflect on the service providers company as we do our job very well with efficiency, honesty and integrity! As for your $that is set up through your warranty company NOT us you may want to talk to them about that, the service trade call fee is for you to have a licensed professional diagnosis your issue and report back to your home warranty, we do not set that fee your warranty company doesI hope you get your issue resolved to your liking, take care and make it a GREAT DAY :)

This client was referee to us by another real estate company and I now understand why. The client living in Florida consistently attempts to micro manage the property and although we have honored her requests we made the decision on January 9th 2015 to terminate our agreement effective January 31,...

2015.This client does not understand the Arizona Landlord and Tenant Act rules and regulations and consistently interferes with the "covenant of quiet enjoyment" and expects us to inspect the property on a monthly basis. The complainant also is blaming the tenant for plants that have died although the complainant is responsible for the landscape maintenance. The complainant also is blaming the tenant for breaking the pool sweep and as indicated in the Residential Lease Agreement the complainant is responsible for pool maintenance. The tenant is vacating the property at lease expiration in March 2015 due to harassment by the owner.All monies have been remitted to the client and our check was cashed on January 26th 2015.All statements are available online however the complainant does not understand how to access the information after repeated lessons necessary to educate the complainant. We manage over 1,820 properties and realize we cannot please everyone although we work hard to provide quality service which our clients have enjoyed for the last 23 years that I have been in business.The client plans to manage the property herself and will be violating the law and will subject herself to a $1,000.00 fine plus $100.00 per month until she is in compliance.The complainant was managed by my associate broker who has over 13 years experience and is one of my senior staff members and expert trainer.After numerous e-mails back and forth as well as phone conversations with this individual in her own correspondence she requested that we manage the property up until January 31, 2015 which we refused to do considering she consistently blames the tenant although the tenant pays rent on time and complies with the terms and conditions of the lease.The complainant also filed a complaint with [redacted] which we have responded with all documentation, copies of paid and received check and proof that the landlord was responsible for landscaping and pool service and cannot penalize the tenant for normal wear and tear as well as obsolescence.  Respectfully submitted this 2, day of February in the year 2015