To whom It may concern: Swimming pool was completed and updates were given to the customer during the pool build process Unexpected Death of the owner of the company did have some hold up and the construction of the pool Electrical work was not included in the contract and it states customer is responsible for electrical Our company is to run the lines and temporarily hooks up the electrical until the certified electrician completes the final hook up As agreed not per original contract, new sod was installed where ground dirt was not removed and was gradedWe have before and after photos of the sod We stopped the repair of the ADA lift After being told by owner he was not paying full payment for the ADA lift that was installed and was going to deduct what it cost him for electrical final hook up, which as per contract owner is responsible for Owner also stated he was going to deduct what is cost to have a landscaper come in and install more sod There is nothing in writing stating we were to haul away fill However, since owner stated he mentioned it to the sales man although customer signed the agreement that states haul away fill NO The Operations Manager went ahead and asked owner if he purchased pallet of sod and our company purchased pallet of sod and we provided installation if he would approve of that Customer agreed and that was completed We have received many emails from this Customer stating he was getting legal counsel and not paying We feel we have been very reasonable with the customer and tolerant of his derogatory remarks of the company and individualsTo complete this project and warranty the products payment must be made in fullOur Company has been advised to let our attorney handle the complaint so that both parties will come to an agreement and a final outcomeThank you [redacted]
To whom It may concern: Swimming pool was completed and updates were given to the customer during the pool build process Unexpected Death of the owner of the company did have some hold up and the construction of the pool Electrical work was not included in the contract and it states customer is responsible for electrical Our company is to run the lines and temporarily hooks up the electrical until the certified electrician completes the final hook up As agreed not per original contract, new sod was installed where ground dirt was not removed and was gradedWe have before and after photos of the sod We stopped the repair of the ADA lift After being told by owner he was not paying full payment for the ADA lift that was installed and was going to deduct what it cost him for electrical final hook up, which as per contract owner is responsible for Owner also stated he was going to deduct what is cost to have a landscaper come in and install more sod There is nothing in writing stating we were to haul away fill However, since owner stated he mentioned it to the sales man although customer signed the agreement that states haul away fill NO The Operations Manager went ahead and asked owner if he purchased pallet of sod and our company purchased pallet of sod and we provided installation if he would approve of that Customer agreed and that was completed We have received many emails from this Customer stating he was getting legal counsel and not paying We feel we have been very reasonable with the customer and tolerant of his derogatory remarks of the company and individualsTo complete this project and warranty the products payment must be made in fullOur Company has been advised to let our attorney handle the complaint so that both parties will come to an agreement and a final outcomeThank you [redacted]