We bought a house in Arlington TN with a pool. We had some pool updates and replacements built into the purc[redacted] of the home. They gave Elite a check in Oct for these things to fix. We opened the pool beginning of April and needed the repairs to be fix so our family could swim. When called Mike knew who we were, and said he would come out the next day. Next day came and it was a No show. Called him and he said they were busy and would come out in 2 days. 2 days came, and again no show, no call. Called again, Mike said weather and busy, they would come out the next week on tuesday. Again No show and no call. After multiple attempts, Suzanne C[redacted] the realtor, who has worked really hard for us called and Mike told her he would write us a refund so we can get the repairs done at another business.
So after that long explanation. It has be more than 3 weeks. No check. Left voicemail. No call back.
We bought a house in Arlington TN with a pool. We had some pool updates and replacements built into the purc[redacted] of the home. They gave Elite a check in Oct for these things to fix. We opened the pool beginning of April and needed the repairs to be fix so our family could swim. When called Mike knew who we were, and said he would come out the next day. Next day came and it was a No show. Called him and he said they were busy and would come out in 2 days. 2 days came, and again no show, no call. Called again, Mike said weather and busy, they would come out the next week on tuesday. Again No show and no call. After multiple attempts, Suzanne C[redacted] the realtor, who has worked really hard for us called and Mike told her he would write us a refund so we can get the repairs done at another business.
So after that long explanation. It has be more than 3 weeks. No check. Left voicemail. No call back.