Elite Pool Service

We are sorry you had a bad experienceDo to the unknown nature of repairs and the customer not wanting us to work on the vehicle we feel the only recourse is to refund her money in full, which we will gladly do.Please contact me at KiaSincerlyCece B***

Tell us why here...WE believed we used the payoff we were we given. We have asked the credit union to play us the taped conversation of the payoff they said they had and as of yet they are unwilling or unable to to so

Complaint: [redacted] I am rejecting this response because: the attorney will be making contact soonThank you Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Tell us why here...WE believed we used the payoff we were we given We have asked the credit union to play us the taped conversation of the payoff they said they had and as of yet they are unwilling or unable to to so

Thank you for your feedback regarding your experience at Jack Key KiaWe are constantly reviewing our management and procedures and we apologize for any miscommunication or inappropriate conductFrank is new to the company and we have had only positive feedback until this incident, none the
less we take all customer feedback very seriously and take action as necessary. Once again we are sorry you experience was not to your satisfaction

We look forward to hearing the tape and resolving this correctly

Complaint: ***
I am rejecting this response because: the NFCU
has told me that, an attorney must subpoena the voice records because they are in regards to a legal matterIf need be the attorney will be sending documents to "jack key kia" in regards to obtaining the voice recordsAs well as creating a case file
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We apologize to Mr and Mrs *** and appreciate their patienceI have their check ready and they have their platesAgain we apologize that our employee situation has caused them any inconvence.

Complaint: ***
I am rejecting this response because: the attorney will be making contact soonThank you
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Thank you for your feedback regarding your experience at Jack Key KiaWe are constantly reviewing our management and procedures and we apologize for any miscommunication or inappropriate conductFrank is new to the company and we have had only positive feedback until this incident, none the
less we take all customer feedback very seriously and take action as necessary. Once again we are sorry you experience was not to your satisfaction

We are sorry you had a bad experienceDo to the unknown nature of repairs and the customer not wanting us to work on the vehicle? we feel the only recourse is to refund her money in full, which we will gladly do.Please contact me at KiaSincerlyCece B***

Tell us why here...WE believed we used the payoff we were we given.? We have asked the credit union to play us the taped conversation of the payoff they said they had? and as of yet they are unwilling or unable to to so

We apologize to Mr and Mrs [redacted] and appreciate their patience. I have their check ready and they have their plates. Again we apologize that our employee situation has caused them any inconvence.

Complaint: [redacted]
I am rejecting this response because: the NFCU...

has told me that, an attorney must subpoena the voice records because they are in regards to a legal matter. If need be the attorney will be sending documents to "jack key kia" in regards to obtaining the voice records. As well as creating a case file.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

We are sorry you had a bad experience. Do to the unknown nature of repairs and the customer not wanting us to work on the vehicle  we feel the only recourse is to refund her money in full, which we will gladly do.Please contact me at KiaSincerlyCece B[redacted]

Complaint: [redacted]
I am rejecting this response because: the attorney will be making contact soon. Thank you.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

We look forward to hearing the tape  and resolving this correctly.

Tell us why here...WE believed we used the payoff we were we given.  We have asked the credit union to play us the taped conversation of the payoff they said they had  and as of yet they are unwilling or unable to to so.